Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April. Hopefully I'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service is very responsive. We had an issue with the order and were able to discuss and resolve in short order. And we talked with a real person on day one - not a chat bot. It was reassu... See more
Company replied
Order 34545. We were able to find walnut knobs for our bathroom vanity. The knobs look great.
Company replied
I’m genuinely impressed with Goldenwarm. The product quality exceeded my expectations—everything arrived exactly as described, well-made, and clearly built to last. Shipping did take a bit long... See more
Company replied
3.2
Average
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misleading delivery information on website
We got out new kitchen so came across this company where we saw very good collection of handles (not sure how it will be in reality) so we ordered on 27th Aug. Thats where the the trap is ! website while ordering showed 6-10 business days arrival but after order I have been waiting till date (more than 12 business days) with no information on my shipping..these guys have no contact information only email, so I reached out to know that they have handling of 3-5 business days before shipping.. so we waited for a week.. after the chaser again they said 5-7 business days handling... now I chased them back two days ago to check and they said will update once shipped... looks like we have to wait for months to get handles!!
Customer service was responsive until 2 days ago when I asked for refund as I don't wish to wait that long.. they have not come back at all... I will update my review once I hear back but this is highly misleading and disappointing.. please be aware
13 September 2025
Unprompted review
Reply from Goldenwarm
Hello,
Thank you for sharing your feedback, and we are truly sorry for the frustration caused. We completely understand how disappointing it must feel to expect your order within the timeframe shown at checkout, only to experience unexpected delays afterward.
To clarify, our website lists the estimated delivery time (6–10 business days) and we also have a handling/processing time before shipping, which can vary depending on stock and production schedules. We realize this was not communicated clearly enough during your purchase, and we sincerely apologize for the confusion this caused. Your comments are very important to us, and we will work on making this information more visible so no one feels misled.
Regarding your order, we want to reassure you that we are here to help.
We never want our customers to feel ignored—if you haven’t received a reply in the last two days, that is our mistake and we apologize for the gap in communication. Please rest assured we will respond directly to your email to resolve this for you right away.
We value your trust, and even though this experience fell short of expectations, we hope to have the chance to make it right for you.
Kind regards,
Dont buy; never delivers and false promises
I ordered some handles...while ordering it says delivery on 5-7 days. After 7 days I reached out and they said their preparation time is 5-7 days and delivery window starts only after that. So, its 10-14 days. But even after 15 working days (excl. weekends), item still not delivered. They provided a royalmail ref but that hasnt been updated for more than a week and its waiting for collection.
When asked for refund, they wont process that also. Worst experience. Still I havent got my money or the item (which is no use to me as I ordered from somewhere else!).
Customer service reply with a standard message.
EDIT (9-Sep) below response from the company shows how standard their response is. They saying Royalmail yet to pick up but then asking me order number -- which shows they dont know any details but blaming Royalmail.
I was supposed to get credit (refund) 4 days ago and still not received.
13 August 2025
Unprompted review
Reply from Goldenwarm
Hi,
We’re truly sorry to hear about your disappointing experience and we sincerely apologize for the frustration this has caused. We completely understand how important it is for you to receive your order on time.
To clarify, our products usually require 5–7 working days of preparation time before dispatch, and delivery takes an additional 5–7 working days depending on the courier. We state this on our website, and we’re actively working on improving how we set delivery expectations to avoid confusion in the future.
Regarding your order, we noticed that the Royal Mail tracking reference has not updated for several days. This indicates the parcel is still awaiting collection from the courier. We are already in contact with Royal Mail to investigate the delay.
Regarding your order, we noticed that the Royal Mail tracking reference has not updated for several days, which usually indicates the parcel is still awaiting collection from the courier. To help us resolve this for you as quickly as possible, could you please provide us with your order number? Once we have it, we will check the details and contact Royal Mail immediately to investigate the delay.
We truly value your feedback, as it helps us improve both our logistics and communication. We’re very sorry again for the inconvenience caused, and we’ll do our best to make this right.
Best regards,
Perfect for my new Kitchen
I recently got a Kitchen renovation and needed good quality and large handles. I got a few from Goldenwarm and the quality is amazing! They look gorgeous in my kitchen highly recommend.
5 August 2025
Unprompted review
Reply from Goldenwarm
Dear customer,
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that the handles are perfect for your new kitchen and that you’re happy with the quality.
It’s always our goal to provide beautiful, durable hardware that enhances your space.
We truly appreciate your recommendation and hope to serve you again for future projects!
Reply from Goldenwarm
Dear customer,
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re happy with our hardware and our service.
Your support means a lot to us, and we’re glad we could provide something beautiful and unique for your project.
We look forward to serving you again soon!
Beautiful handles
We were “test driving” a few of these to see if we liked them and we absolutely love them. Beautiful, well made, and arrived in excellent condition.
3 July 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you so much for your wonderful review! We're thrilled to hear that you love the handles and that they arrived in perfect condition. It's great to know they passed your "test drive" — we hope they become a long-term favorite in your space.
Looking forward to serving you again for your next project!
Warm regards,
Satisfied
The leather is very good. I need a large quantity. The production cycle is a bit long, but the quality is very good. Satisfied.
11 July 2025
Unprompted review
Reply from Goldenwarm
Hi,
Thank you so much for your kind review!
We’re delighted to hear that you’re satisfied with the leather quality and appreciate your recognition of our craftsmanship. We understand that the production cycle may feel a bit long, especially for larger quantities, but we’re glad the final product met your expectations.
Please don’t hesitate to reach out if you need assistance placing a bulk order or if there’s anything else we can help with. We truly value your support and look forward to working with you again!
Best regards,
Thanks for everything
I am very satisfied with this purchase, they provided very good service and the quality of the handles was unexpectedly good.
8 July 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you so much for your kind words and 5-star review! We're delighted to hear that you’re very satisfied with your purchase and that both our service and the quality of the handles exceeded your expectations.
It truly means a lot to us to know that we’ve earned your satisfaction. We look forward to serving you again in the future!
Warm regards,
Love my new hardware
We recently updated our kitchen with Goldenwarm's luxurious zinc alloy handles. We love these new handles and they are exactly what we needed to upgrade the look of our kitchen. We will definitely continue to use Goldenwarm for our next renovation.
3 July 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our luxurious zinc alloy handles were the perfect finishing touch for your kitchen upgrade. It’s incredibly rewarding to know that our hardware helped bring your vision to life!
We’re truly honored to be part of your renovation journey, and we can’t wait to assist you again in your next project. Your continued trust and support mean everything to us.
Warm regards,
Happy Customer
I ordered the most beautiful wall hooks from this company and I am beyond pleased with the product. Not only are they stylish, and sleek, but the quality is top notch. I highly recommend this product and this amazing company.
9 July 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you so much for your glowing 5-star review! 🌟 We're absolutely delighted to hear that you’re beyond pleased with the wall hooks and that you found them stylish, sleek, and high-quality — exactly what we aim for with every product.
Your recommendation truly means the world to us. We're so grateful for your support and look forward to bringing you more beautiful and functional pieces in the future!
Warmest regards,
Responsive and quick to resolve issues
Goldenwarm was very responsive and timely. They answered and addressed my questions always within 24 hours. And if they could not fix the problem, they made sure I didn’t have to pay. I appreciate their quick service and concern for customer satisfaction.
18 June 2025
Unprompted review
Reply from Goldenwarm
Hi,
Thank you so much for your wonderful review and kind words!
We’re truly grateful for your feedback and thrilled to hear that you’re happy with our service. At Goldenwarm, we’re committed to responding quickly and resolving any issues to ensure our customers are completely satisfied. It means a lot to us that you felt supported and valued throughout your experience.
Please don’t hesitate to reach out if there’s ever anything else we can help you with. We look forward to serving you again in the future!
Best regards,
Reply from Goldenwarm
Hi,
Thank you so much for the wonderful 5-star review!
We're thrilled to hear that you’re happy with the high quality and appearance of the handles.
It truly means a lot to us to know that our products met your expectations.
If you ever need anything else or have questions in the future, we’re always here to help. Thanks again for your support — we look forward to serving you again!
Warm regards,
Ordered some dark grey handles that…
Ordered some dark grey handles that turned out to be blue grey and cheap looking but didn't read about returns policy that they dont accept returns for change of mind or colour differences so unless your willing to chance it wouldn't order it as you can't return if they don't go "with kitchen" so wasted money but live and learn and will definitely read returns policy before order but won't be ordering from them again
9 June 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you for your feedback. We’re truly sorry to hear that the handles did not meet your expectations.
We strive to provide accurate product descriptions and photos to help our customers make informed decisions. As stated in our return policy, we currently do not accept returns for change of mind, which is why we recommend reviewing the policy before ordering.
That said, we value every customer and would like to assist you as best as we can. Please feel free to contact our customer support directly so we can discuss possible solutions.
We appreciate your honest feedback and will use it to improve our service.
Best regards,
They were very helpful and pleasant.
They were very helpful and pleasant. Made our purchase very easy. They were helpful for our questions.
Jf
6 June 2025
Unprompted review
Reply from Goldenwarm
Hello,
Thank you so much for your kind words, Jf!
We’re thrilled to hear that you found our team helpful and pleasant, and that your purchase was easy and smooth.
If you ever have more questions or need assistance in the future, we’re always here to help!
Warm regards,
The Goldenwarm Team
Miss counted handles so had to order…
Miss counted handles so had to order one more and the deluvery cost of the dingle handle was refunded. Arrived within a week. All fixings included. Easy to fit. Totally refreshed my kitchen.
4 June 2025
Unprompted review
Reply from Goldenwarm
Hi,
Thank you so much for your kind review! We're thrilled to hear that the extra handle arrived quickly and that everything was easy to install.
It’s wonderful to know our handles helped refresh your kitchen — that’s exactly the kind of experience we hope to deliver.
We’re also glad the refunded shipping made things a little easier when you had to place the second order.
If you ever need anything else or are planning another project, we’re always here to help!
Warmest regards,
Great handles
Great handles! The handles are good quality, a beautiful golden shade, and they’re very chic and elegant. I love the way they add a pop of style and color to a boring space!
3 June 2025
Unprompted review
Reply from Goldenwarm
Hi,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you love the handles — especially the golden shade and stylish design. It’s amazing to know they added that perfect pop of style and elegance to your space. That’s exactly what we hope our products can do!
Your kind words truly mean a lot to our team. If you ever need anything else or have photos to share of your updated space, we’d love to see them!
Thanks again for choosing us.
Warm regards,
beautiful and unique
Goldenwarm has beautiful and high quality products. I am in love with my new cabinet handles. My kitchen looks amazing!! Highly recommended!
3 June 2025
Unprompted review
Reply from Goldenwarm
Hi,
Thank you so much for your kind words and glowing review!
We're thrilled to hear that you’re in love with your new cabinet handles and that they’ve helped transform your kitchen.
“Beautiful and high quality” is exactly what we strive to deliver, and your recommendation means the world to us.
If you ever need anything else or decide to take on another project, we’d be honored to help again.
Wishing you continued joy in your beautifully updated space!
Warm regards,
Quality is awful
Edit: GW state they are happy to resolve the issue but not pay for return shipping for damaged items.
Quality is awful. Long doors handles crack on pulling.
Can’t get a refund as they want you to pay £50 for the shipping of it back to them.
Otherwise they offer you 20% refund to keep said damaged items.
Don’t buy.
12 April 2025
Unprompted review
Reply from Goldenwarm
Hi,
We’re truly sorry to hear about your experience and that the quality of the handles didn’t meet your expectations. This is definitely not the standard we aim for, and we understand how frustrating it can be when a product doesn’t perform as expected.
We would like to clarify that we offer two solutions when there is damage or dissatisfaction:
A full refund with return.
Or, for your convenience, a partial refund (typically 20–30%) to keep the item and avoid the hassle of return shipping.
That said, if your items arrived damaged or cracked during normal use, we’d be happy to review this again. We never want our customers to feel stuck with a product they can’t use.
Please reach out to us with your order number and photos if you haven't already — we’re more than willing to find a better resolution for you.
Thank you for your feedback — we take it seriously and will continue working hard to improve.
Warm regards,
3 stars for responding on e mail properly.
I need to say goldenwarm have good pictures and website , but handles came with two different shades of aluminium color one is more blue one is more aluminium coulor .
Responding for messages I need to say qiute quick.
Delivery time I think should be quicker 23 days from.placeing order it's very long and handles quality looks good but colour not right .
28 May 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you for your honest feedback, and for recognizing our customer service and website presentation — we truly appreciate it.
We’re very sorry to hear that the color difference between the handles did not meet your expectations. Our products should be consistent in finish, and it’s disappointing to know this was not the case. We will definitely share your comments with our quality control team to help improve future production.
Regarding the delivery time, we understand your frustration. As our products ship from overseas, transit time can be affected by customs inspections or carrier delays. However, we’re actively working on improving our logistics and communication to provide a clearer timeline during checkout.
We’d love the opportunity to make this right. If you’re open to it, please reach out to us directly with your order number — we’ll be happy to offer a replacement or partial refund for the color issue.
Thank you again for your feedback — it helps us grow and serve our customers better.
Warm regards,
Goldenwarm Customer Support Team
Very nice
I like the look of the handles and pulls, very soft gold accent, not too bright, matches perfectly with sage cabinets
28 February 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you love the soft gold accent of the handles and pulls and that they match your sage cabinets perfectly.
Your satisfaction is our top priority, and it’s great to know our products helped complete your space beautifully.
We appreciate your support and look forward to serving you again!
Best regards,
The Goldenwarm Team
Good product reasonable price
Perfect fit for my bathroom vanity. The handles are smooth and refined. Slightly late arrival, but everything else about the order was great.
31 March 2025
Unprompted review
Reply from Goldenwarm
Hello,
Thank you so much for your kind review!
We’re glad to hear the handles are a perfect fit and that you’re happy with their quality.
We appreciate your patience with the delivery timing and will keep working to improve.
Looking forward to serving you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.