My delivery was stolen so I asked for a refund. No live chat and no phone number. I popped to a shop a buy a new pair of their Colorado boots cos I can’t wait on them replacing the stolen delivery as... See more
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To be honest, Caterpillar Charge S3 shoes on photos looks just ok, but did order a pair because I needed a proper safety shoes. In real life shoes looks really nice. Quality is spot on. Comfortable... See more
The Boots and Sandals I have bought are of the highest quality, and really comfortable. I wish however, they would be a bit more specific on their measurement guidelines to female sizes. Then put th... See more
Fantastic service. I sent the first pair back as they didn’t fit but forgot to include my details in the return package. Contacted the customer services and they sorted it out straight away. Very plea... See more
Company details
About Shop Caterpillar UK
Written by the company
CAT apparel, footwear and accessories are designed and engineered to live up to the hard-working reputation of the Caterpillar brand.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
Contact info
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, United Kingdom
- info@shopcaterpillar.co.uk
- shopcaterpillar.co.uk
3.9
Great
576 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 1 week
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Ordered trousers very good quality and…
Ordered trousers very good quality and great price
19 January 2024
my parcel got sent back by itself as it…
my parcel got sent back by itself as it was “out of stock” and i never received a refund
21 December 2023
Reply from Shop Caterpillar UK
Hi, although we try our best to maintain 100% accuracy in our stock, there are rare occasions where we experience a stock error. Apologies if there was a delay, but I can see that a full refund was issued to you - The Shop Caterpillar Team
Caterpillar
There clothes are brilliant! Plus a hassle free, easy to follow delivery instructions 👍
21 December 2023
Another super bit of kit from CAT
Another super bit of kit from CAT! This is my second lined hoodie just what I need for the winter.
24 November 2023
Overpriced poor quality footwear.
Overpriced poor quality footwear.
The stitching came apart on the top of the leather. Boots were worn 6 months, they asked for irrelevant photo of soles. When they could see the lettering had not even worn off the heal they hid behind no proof of purchase and you bought them from a third party, they supplied said third party and what does that have to do with manufacture?
Its clear they have a manufacturing fault as they have stuck a rivet there instead of improving the stitching. Thats really the right move on safety boots, where a heavy item dropped could push the rivet into the foot! Poor manufacturing and remedy.
A company that does not back its product!
16 November 2023
Unprompted review
Quality always
26 October 2023
My thermal gloves are well-made and warm
25 October 2023
I ordered next working day delivery I…
I ordered next working day delivery I placed my order on October the 27th and it's now the 6th of November and I still haven't received it and when I emailed the support team no one responded I am rather upset as I spent a lot of money on these and neither cat or royal mail are responding to me
6 November 2023
Ordered some work boots which where to…
Ordered some work boots which where to large, I am 65 and have always taken a size 11 with no issues all my life, ( from 14 years old ) fine, thought I would get a 10 but was completely shocked to discover I have to pay for return, cheapest Royal Mail £9.19, so with the cost to send these boots have cost me £14.18, for a pair of ill fitting boots, never do that again, no mention of charge on delivery returns instructions, hidden in term and conditions, thanks
2 November 2023
Unprompted review
Great price with online discount
Great price with online discount , very quick delivery time , CAT arctic zone vest ( gilet) is warm and perfect fit
26 October 2023
Delivered to the wrong address
I bought some CAT trousers and they sent them to a random address in London, I called them and explained that I was all the way in Manchester but the girls on the phone said that there was nothing they could do about it. I asked for a manager however I don't think they put me to one, this was the number I called: 01452886225. Please CAT can I have my trousers, I have paid for them please. here is my order number: CAT24783
27 October 2023
Unprompted review
Quick delivery very comfortable boots
26 September 2023
Baseball cap I was really impressed in how quickly…
I was really impressed in how quickly my order was despatched. I have always liked Caterpillar baseball caps. They're good quality
25 September 2023
Ignored all correspondence
Ignored all correspondence. Useless what's the point in saying to contact us when you don't reply
24 August 2023
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