My delivery was stolen so I asked for a refund. No live chat and no phone number. I popped to a shop a buy a new pair of their Colorado boots cos I can’t wait on them replacing the stolen delivery as... See more
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See what reviewers are saying
To be honest, Caterpillar Charge S3 shoes on photos looks just ok, but did order a pair because I needed a proper safety shoes. In real life shoes looks really nice. Quality is spot on. Comfortable... See more
The Boots and Sandals I have bought are of the highest quality, and really comfortable. I wish however, they would be a bit more specific on their measurement guidelines to female sizes. Then put th... See more
Fantastic service. I sent the first pair back as they didn’t fit but forgot to include my details in the return package. Contacted the customer services and they sorted it out straight away. Very plea... See more
Company details
About Shop Caterpillar UK
Written by the company
CAT apparel, footwear and accessories are designed and engineered to live up to the hard-working reputation of the Caterpillar brand.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
Contact info
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, United Kingdom
- info@shopcaterpillar.co.uk
- shopcaterpillar.co.uk
3.9
Great
576 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 1 week
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Extremly fast delivery
Extremly fast delivery, great quality... I couldn't ask for more! Thank you!!
19 September 2024
Footwear that fits well and functions…
Footwear that fits well and functions perfectly is rare indeed.
My purchase for work with 12 hour days is a godsend. Comfortable, dry great fit and good looking what could be better?
17 September 2024
slow to refund returned items and reply…
slow to refund returned items and reply to emails. boots are in my opinion and experience overpriced and poor quality
bought a pair of Mae boots from a different seller which had a fault in the lining of the boot making it unwearable - reviews on website reported same fault
Assumed because they were cheap they were seconds
Ordered same boots from Cat themselves - same fault
still no refund - despite goods being received back by merchant and emails explaining such
still no refund (and no response) despite emails to management and customer service
18 September 2024
Unprompted review
Excellent After Sales Service
Professional, rapid response to the problem. Satisfactory solution offered pronto.
Well done Caterpillar, love you and your products.
29 August 2024
Unprompted review
the page was failing to pick my…
the page was failing to pick my shipping address which was different to my billing address. it was mixing everything up
20 August 2024
I've always collected caterpillar…
I've always collected caterpillar things. Just love the brand and quality is excellent at reasonable prices 😎👍
20 June 2024
Most comfortable work boots
Easy to order, boots fit to size and delivered promptly. Honestly the boots themselves so far have been the comfiest I have worn from new! Hope durability is as good as advertised..
23 May 2024
Great boots
Great boots, husband will only buy caterpillar boots for work.. buy a pair put them on wear all day, no blisters no sore feet
19 May 2024
Easy ordering online and quick…
Easy ordering online and quick delivery. Boots excellent
21 April 2024
The CAT communications throughout the…
The CAT communications throughout the purchase to final delivery were fantastic 👍🏻👍🏻👍🏻👍🏻
23 March 2024
Quality at reasonable price.
19 March 2024
Good quality work trousers
Good quality work trousers plus a great fit. Really quick delivery and trousers were a really good price.
17 February 2024
Hat & pants
Ordered the reversible wooly hat and the boxer shorts at a decent price. They arrived quickly & I’m not disappointed; very comfortable boxers and nice smart, warm hat.
19 January 2024
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