I have been ordering product from here for over six months and I absolutely love their products! The customer service is fantastic as well. Helen Tang is efficient in answering any questions that I... See more
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I had an issue with some kits in my order being sold out. Helen’s communication and assistance in finding replacement products in stock was exceptional. My order arrived today and I love that th... See more
I received an email stating my order had been delivered, however I got nothing. Sent email to customer services enquiring about order. Got email back asking for order number and email address ordere... See more
When I had a problem, Helen Tang resolved it immediately. Customer service is so important and so limited in our world today. I live in Hawaii and sometimes it takes a lot to resolve an issue. I al... See more
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Wonderful as always!!
Wonderful as always!!! This is my 22nd purchase. They were helpful swapping out an item that ended up being out of stock.
I accidentally put in the wrong price…
I accidentally put in the wrong price for shipping cost. First thing Monday morning I received a message stating that it is being addressed. These people are great
No beads for the background
There were no beads included in the kit for doing the background.
I found some on my own but they weren't perfectly round and uniform like the ones in the kit.
Do you sell beads separately?
My project turned out nice, but I was disappointed that there were no beads for the background.
I love the product but the delivery is…
I love the product but the delivery is too long
Quality projects and great customer service
I was contacted by customer service that 2 of the 10 items I ordered were out of stock and expected to be back in stock in a few weeks. I asked them to go ahead and ship the items in stock and ship other 2 items when they were back in stock. The next day I received an email that the 8 items had shipped.
I appreciate the great customer service and that they are keeping in touch with me and letting me know the status of my items.
This is my second order from shopanydeals and the quality of the projects is top notch. They always turn out beautiful!
Easy communication in finding replacement item
The item I was trying to order was not available but it was easy to find something else with clear communication and plenty of other options to chose from.
I ordered several beaded cross stitch…
I ordered several beaded cross stitch kits from a company I have never done business with. The kit's instructions were in Chinese. I had to write their customer service department 4 times before this problem ended in a video being sent. All I wanted were the instructions in English. I have a feeling that I dealt with 2 people, the second person was much more helpful. I was really excited about trying something new. I am 77 years old and am trying to keep my brain active. I don't enjoy being shuffled around.
Great Customer service
Great Customer service. Team reached out to change my custom size. Very happy with the service, will definitely do another custom piece
I placed an order and it had wrong…
I placed an order and it had wrong shipping details. They reached Out and helped me change the details. Really good service so far. Can’t wait to get my order and start with my projects 😊
I placed an order and I noticed that I…
I placed an order and I noticed that I had entered the incorrect shipping address, so I emailed them and they corrected it instantly. Great customer service!
I had mismatched numbers and…
I had mismatched numbers and shopanydeals replaced them for me. They did a good job of keeping me updated on my replacement delivery time.
My package was damaged in shipping
My package was damaged in shipping and a part must have fallen out. It took a couple of times to get the right replacement part, but they were very helpful and didn't give up until the problem was corrected. I will continue shopping with them for sure!
Pleasant experience
I was upset because I had ordered something and didn't think I had received a verification. I contacted them and, with slight hiccups because of the time difference and weekend, I received my order. Customer service was very helpful and delivery was a lot faster then expected.
They made a mistake with my order by…
They made a mistake with my order by sending me the wrong item but they sent it to me with my next order and didn’t ask for the wrong item back. I’ll continue ordering with them
Very helpful
Very helpful. Look forward to making the diamond painting.
Great company
Great company. Always makes things right if there is a mistake. I will continue to order from them.
So far they have helped me
So far they have helped me. Depends on if I get the product free that they promised me. There emails have been frequent and informative and very helpful. I love there product as long as it doesn’t have wrinkles in it.
Will buy off them again.
I placed an order in July
I placed an order in July. Where the hell is it? This is October
5 stars for sure!
This is a reliable company to deal with. Shipping is fast and if there's a delay, they'll answer your email right away and explain the situation. Their customer service is friendly and helpful, and their products are top notch. I highly recommend this company 👌 👍
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