Western Power Steering Reviews 

2,264
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing helpful advice, professional guidance, and excellent communication throughout the ordering process. Consumers note that the delivery service is prompt and reliable, and the replacement parts arrive securely packaged to prevent any damage. People emphasize that the refurbished products function brilliantly and restore their vehicles effectively. Some people were dissatisfied with occasional delivery delays and difficulties when trying to arrange collections for old units. Reviewers also mentioned receiving incorrect parts or experiencing issues that caused frustrating setbacks during repairs. A few customers felt that communication and shipping times could be improved to avoid unnecessary stress.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a quick, efficient, and professional... See more

Product

Customers report positive experiences with the product quality and performance. Consumers note that the parts... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive quickly and within specified... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well packaged and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and extensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply’s helpful service strong box packaging looks nice not fitted yet but looks new even came with new track rod ends which I didn’t expect as never sent old ones Defo use them again as effor... See more

Rated 5 out of 5 stars

Bought a power steering motor for a Corsa D after the old one finally failed. The motor that arrived was supposedly second hand / refurbished, but looked almost brand new as it was so clean.... See more

Rated 5 out of 5 stars

all the staff have been super helpful, and I got the replacement unit really quick allowing me to get the work completed over a weekend, worked like a dream. Anyone reading this , makesure the ste... See more

Rated 5 out of 5 stars

My Nissan electric power unit came on time and boxed securely. Instructions for returning the damaged unit were clear and easily applied. Customer service was very good. Part was Installed and works... See more



Company details

  1. Auto Repair Shop

Information provided by various external sources

We are power steering specialists providing both supply and fitment of reconditioned power steering units to private and trade customers. We always have good numbers of ready-to-fit power steering racks, steering pumps, steering boxes and electric steering columns in stock, and can supply and fit units on site or deliver anywhere in the UK. With more than 30 years experience in the power steering industry we pride ourselves on a fast, professional and friendly service at the most competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,264)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, really helpful staff on the phone too. Fast and efficient service. I will 100% be using them again and recommending them to everyone I know!

31 August 2025
Rated 5 out of 5 stars

Efficient and helpful

Rang to check that I was ordering the correct steering rack for my vehicle and the phone operator was very helpful, sending me a link to the relevant one.

17 August 2025
Rated 5 out of 5 stars

Quick reply’s helpful service strong…

Quick reply’s helpful service strong box packaging looks nice not fitted yet but looks new even came with new track rod ends which I didn’t expect as never sent old ones
Defo use them again as effortless service helps every stage of the process if I was closer I’d taken the car their

9 August 2025
Rated 3 out of 5 stars

Right rack - wrong track rods!

Good rack but sent with Volvo track rods for a Freelander2! Was told it had happened before and got sorted after a few days with correct rods sent which I had to fit myself…. I’d suggest implementing some quality checks to prevent recurrence.

8 August 2025
Rated 5 out of 5 stars

Smooth transaction and now smooth steering

Bought a power steering motor for a Corsa D after the old one finally failed.

The motor that arrived was supposedly second hand / refurbished, but looked almost brand new as it was so clean. Fitting was easy and it worked perfectly.

Think the old one hadn’t been working properly for years as this feels like driving a different car. Steering is so light and accurate.

Packaged old one up in crate provided, phoned Western up and DPD arrived the next day.

Smooth transaction from a professional company.

11 August 2025

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