Western Power Steering Reviews 

2,264
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing helpful advice, professional guidance, and excellent communication throughout the ordering process. Consumers note that the delivery service is prompt and reliable, and the replacement parts arrive securely packaged to prevent any damage. People emphasize that the refurbished products function brilliantly and restore their vehicles effectively. Some people were dissatisfied with occasional delivery delays and difficulties when trying to arrange collections for old units. Reviewers also mentioned receiving incorrect parts or experiencing issues that caused frustrating setbacks during repairs. A few customers felt that communication and shipping times could be improved to avoid unnecessary stress.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a quick, efficient, and professional... See more

Product

Customers report positive experiences with the product quality and performance. Consumers note that the parts... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive quickly and within specified... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well packaged and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and extensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply’s helpful service strong box packaging looks nice not fitted yet but looks new even came with new track rod ends which I didn’t expect as never sent old ones Defo use them again as effor... See more

Rated 5 out of 5 stars

Bought a power steering motor for a Corsa D after the old one finally failed. The motor that arrived was supposedly second hand / refurbished, but looked almost brand new as it was so clean.... See more

Rated 5 out of 5 stars

all the staff have been super helpful, and I got the replacement unit really quick allowing me to get the work completed over a weekend, worked like a dream. Anyone reading this , makesure the ste... See more

Rated 5 out of 5 stars

My Nissan electric power unit came on time and boxed securely. Instructions for returning the damaged unit were clear and easily applied. Customer service was very good. Part was Installed and works... See more



Company details

  1. Auto Repair Shop

Information provided by various external sources

We are power steering specialists providing both supply and fitment of reconditioned power steering units to private and trade customers. We always have good numbers of ready-to-fit power steering racks, steering pumps, steering boxes and electric steering columns in stock, and can supply and fit units on site or deliver anywhere in the UK. With more than 30 years experience in the power steering industry we pride ourselves on a fast, professional and friendly service at the most competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,264)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

Western Power were recommended to me by Owen Garages, Haywards Heath.

Western Power were recommended to me by the garage which provided the fitting service for the replacement Steering unit.

Communication with WP were as good as it gets, including their undertaking to wait for the delayed return of the old unit. (I had ordered it 1 month ahead of the scheduled fitting date).

The unit was duly delivered free of charge, by DPD and collected (again free of charge) following fitting of the replacement unit.

Following the successful fitting, I can say that the effect of having power steering back was like returning to another world and without any problems arising.

Overall, a great experience from both WPS and Owen Garages, Haywards Heath.

25 November 2025
Rated 5 out of 5 stars

R50 MINI Steering Rack

The steering rack for my R50 MINI arrived well boxed and protected.
The gaiters and tie rods were packed in the box too as I was told.
I couldn’t fit the item myself so had to book it in with a third party for fitment. WPS were understanding that I needed a little extra time for the return of the exchange part. Very pleased.

28 September 2025
Rated 5 out of 5 stars

Great experience

A simple well planned ordering, delivery and return of the refurbished steering column. One hour time delivery and same for the collection.
I had several queries before ordering and spoke to very knowledgeable staff.
All in all a pleasant and stress free purchase and return.

30 September 2025
Rated 5 out of 5 stars

Refurb service A6 C7 perfect

Refurb service A6 C7

Everything from first phone call was open and honest, fully explaining the process.
The shipping box was dispatched to the garage who had my car same day (Monday) and arrived following day. Boxed up Rack was picked up Wednesday and arrived at Western Power Steering Thursday.
Refurbed rack was sent back to garage Monday, arriving Tuesday.
Mechanic fitted and calibrated Wednesday and car was ready to be picked up Thursday.

Feedback from my mechanic was that the rack was as good as new, he checked the serial number to make sure it was actually my rack. He was very impressed at the service and will use them again for other customers.

Thanks Western for your performance and communication throughout this refurb service!!

2 November 2025

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