Western Power Steering Reviews 

2,264
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall quality and efficiency. Customers frequently mention that the knowledgeable staff are exceptionally helpful and guide them smoothly through choosing the right replacement parts for their vehicles. People also appreciate the prompt delivery and secure packaging, ensuring the refurbished components arrive safely and ready to be fitted without any unexpected issues. However, some reviewers were not happy with delivery delays and encountered difficulties when trying to arrange returns or reach out to customer support. A few consumers also experienced frustrating communication gaps regarding order updates or received parts that failed to meet their quality expectations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional and helpful staff... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive well packaged and look... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting quick postage... See more

Staff

Users describe positive interactions with staff, highlighting polite, helpful, and professional service... See more

Quality

Clients share positive opinions on quality, highlighting that the refurbished steering parts arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

all the staff have been super helpful, and I got the replacement unit really quick allowing me to get the work completed over a weekend, worked like a dream. Anyone reading this , makesure the ste... See more

Rated 5 out of 5 stars

My Nissan electric power unit came on time and boxed securely. Instructions for returning the damaged unit were clear and easily applied. Customer service was very good. Part was Installed and works... See more

Rated 5 out of 5 stars

Refurb service A6 C7 Everything from first phone call was open and honest, fully explaining the process. The shipping box was dispatched to the garage who had my car same day (Monday) and... See more

Rated 5 out of 5 stars

Easy to find and order the one I needed. Good communication when there was a delay and I received it as soon as it was available in a secure box with return label and instructions. Getting hold of the... See more



Company details

  1. Auto Repair Shop

Information provided by various external sources

We are power steering specialists providing both supply and fitment of reconditioned power steering units to private and trade customers. We always have good numbers of ready-to-fit power steering racks, steering pumps, steering boxes and electric steering columns in stock, and can supply and fit units on site or deliver anywhere in the UK. With more than 30 years experience in the power steering industry we pride ourselves on a fast, professional and friendly service at the most competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,264)

156 reviews in the last 12 months

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Rated 4 out of 5 stars

Audi S3

Called for a quote and the lady was very helpful. Ordered on their website which was ok but the promised delivery was a day late, not their fault but still a bit of a pain.
Rack fitted and seems ok so a happy customer!

13 July 2025
Rated 4 out of 5 stars

Great company to deal with.

Great company to deal with.
The Steering rack is very well packaged and looks great.
However 10 working days for the rack to arrive is a long time to have a vehicle off the road.
If you can get the lead time down it would have been a 5 star rating.

4 July 2025
Rated 5 out of 5 stars

Brilliant! Great experience all round

The power steering column failed on my Mégane R26. The garage I left the car with were at a loss. None of their agents could help. I did my own research and Western Power Steering were the ONLY company that could supply a refurbished column that was coded to the car. Well impressed with their customer service, knowledge and turnaround time. The exchange works seamlessly with the item delivered in a robust packing crate for return of your column. I didn't want to fit a used one as that doesn't solve your problem and is a short-term solution at best. I would definitely use this company again and would highly recommend.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

The Team at Western Power Steering, we’re so supportive and delivered exactly what hat I asked for.

The Team at Western Power Steering were most helpful and made sure I had the right item. Once I had registered on line, ordering was easy, the parts arrived in a timely manner and the repair completed. Old part sent back as a service exchange, smooth process all the way through and I would highly recommend Western Power Steering to anyone who needs power steering parts and support.

6 July 2025
Rated 5 out of 5 stars

Easy process throughout !

Easy transaction, good price, quick delivery, power steering works perfectly, slight issue with first collection of exchange unit, but very helpful staff re-arranged. Will use again. Many thanks.

14 June 2025
Rated 5 out of 5 stars

The steering box arrived quickly

The steering box arrived very well packaged in a strong plastic box...it even came with new return labels and two cable ties to lock the lid closed!!..which were in an envelope inside which made it very Easy to return,the box looks like it been refurbished to a hi standard so fingers crossed

7 June 2025

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