Watts Farms Home Deliveries Reviews 

4,306
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and wide variety of the fresh fruits and vegetables, noting that the farm-fresh produce consistently exceeds expectations compared to standard supermarkets. People also deeply appreciate the reliable delivery service, highlighting that the friendly drivers are extremely polite, helpful, and always arrive promptly within their scheduled time slots. However, some reviewers noted occasional frustrating issues with missing, delayed, or incorrect items included in their home deliveries. A few consumers also mentioned encountering bruised or spoiled produce, showing that minor inconsistencies can occasionally happen with perishable goods.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the fresh, flavorful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the friendly, helpful drivers... See more

Quality

Clients share positive opinions on quality, highlighting the consistently outstanding freshness and fantastic... See more

Staff

Customers consistently note positive experiences with staff, praising the friendly, reliable, and efficient... See more

Order

People report ambiguous experiences with order processes, showing a mix of satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love Watts Farms. Great selection of good quality fruit, veg, salad and herbs at a reasonable price. Many items that you cannot find, even in the best supermarkets. Delivery is good with a 2 hour... See more

Rated 5 out of 5 stars

The delivery service is outstanding, very friendly and efficient driver. Have not shopped for Veg elsewhere Quality never fails, the Watermelons are to die for Will continue to shop for Veg and F... See more

Rated 5 out of 5 stars

My experience with Watts Farms Home Deliveries is : it was Exceptional. They told me the items would be delivered between 1300-1500. They were delivered at 1310. Also the driver was very friendly, tal... See more

Rated 5 out of 5 stars

The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Fruit and Vegetable Wholesaler
  4. Greengrocer
  5. Grocery Store

Information provided by various external sources

Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,306)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Vegetables were fresh and beautifully…

Vegetables were fresh and beautifully presented - especially the savoy cabbage and the mushrooms.
However, the potatoes (maris not new) were bruised with some discolouration under the peel. Also, although the raspberries were sweet and flavoursome as were the grapes, a few of the strawberries were already mouldy and had to be thrown out.

3 October 2025
Rated 1 out of 5 stars

What you dont see...

Whilst the company may pride itself on its products the same cant be said for the way in which it treats it staff. Made to work long hours, supply your own equipment to make deliveries manageable, and if you damaged anything accidentally in the process you will be expected to pay for them. This could be upto a maximum of £1000 which they fail to inform you on joining the business. The turnover of staff is massive, its like having a constant conveyor belt, one out another in...

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

It's not the first time I haven't received what I ordered.
Was promised missing item next day.
Waited in to eventually get an email saying its not coming and been refunded
Would much rather have waited and received what I ordered
But wasn't given a choice

2 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look