Excellent experience with Vippe! 👍 My order arrived on time, the package was well prepared, and everything was exactly as expected. The prices are also very competitive. I highly recommend Vippe and... See more
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See what reviewers are saying
My latest order (a garden furniture set) had manufacturing defects. Customer service is very slow to reply to emails. They also sent the wrong return labels. Nearly a month later, the issue is still n... See more
Company replied
I’ve always been very happy with my purchases from Veepee. Great (big-name) brands at very attractive prices. Delivery times can sometimes be a bit long (Veepee waits until the sale has ended before d... See more
Company replied
I really like Veepee, it gives me access to brands and products that may have a bigger price tag and when you are new to a brand or product you may not want to spend full price. I have been buying at... See more
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Company details
Written by the company
Online shopping, popular fashion and lifestyle brands with big discounts, up to 70%. That's Veepee !
Contact info
Belgium
- shop.veepee.be
3.5
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with Veepee
I like Veepee because they have great offers and great prices, very good brands, payment security good return policy and they are trustworthy. What i believe it can be improved:
1) the delivery could be faster
2) delivery fees
10 March 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Diana,
Thank you for your feedback!
We’re glad to hear you enjoy our offers, brands, and service. Regarding delivery times, please note that we do not hold our own stock and rely on our suppliers to send the items. We appreciate your patience and are continuously working to improve the delivery experience.
We hope to continue providing you with great deals and a smooth shopping experience!
Kind Regards,
Sophie
Mostly everything is fine and perfect
Mostly everything is fine. Fast and clear. I sell a lot and buy a lot. But sometimes things go wrong. For instance, the item I bought was already signed as accepted while it was still waiting for pickup. The item was absolutely not Oke once I picked it up. They blamed me. Whatever I said nobody listened. Very frustrating.
6 March 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Godiva,
Thank you for your review and for sharing your feedback.
We’re glad to hear that in general you have good experiences buying and selling on our platform.
We’re sorry to read that this particular situation was frustrating for you. That is certainly not the experience we want to provide. We understand that it can be confusing if an item appears as accepted while it is still waiting to be picked up and when there are concerns about the condition of the product afterwards.
Your feedback is important to us and we will take it into account as we continue improving our processes. If you would like us to review the situation again, please feel free to contact our customer support so we can look into it further.
Kind Regards,
Sophie
I ve ordered 2 pairs of shoes
I ve ordered 2 pairs of shoes , only one was correct , the other one in a damaged shoebox closed by an elastic band was of THE WRONG SIZE AND THE WRONG COLOUR . So , now i ve got to go to the post office to return them , waste of time due to an error of veppee
4 March 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear Nathalie,
I’m sorry that a pair of the shoes you received arrived in a damaged box.
It is also very unfortunate that they were not delivered correctly. I understand the inconvenience this has caused.
Of course, we will provide a full refund.
Once again, our sincere apologies for the inconvenience.
Please don’t hesitate to contact me if you have any questions.
Wishing you a wonderful day!
Kind regards,
Sophie
Very trustworthy website
Very trustworthy website with discounts!
Sometimes the shipment takes a bit longer because they wait for the sale to close, but this is always communicated.
5 March 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Lavinia,
Thank you for your wonderful 5-star review!
We’re happy to hear that you find our website trustworthy and enjoy the discounts.
We also appreciate your understanding that shipments can sometimes take a little longer.
We hope to see you again soon!
Best regards,
Sophie
Pricing is the key factor
Pricing is the key factor, but better checking first, it is quite often that it is cheaper elsewhere.
No issue with delivery but it is true it takes extra time than market average.
Product description is sometime limited (for instance, diameter for kitchenware was missing, which is critical).
Never experienced return.
23 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Aurelien,
Thank you for sharing your feedback with us.
We’re glad to hear that the deliveries went well overall.
We also appreciate your remarks about pricing and product descriptions.
Your comments are very valuable and help us improve the information we provide and the overall shopping experience.
Thank you for taking the time to share your experience.
Kind regards,
Sophie
Perfect
Perfect. Good products, delivery time matches as indicated when order is confirmed.
28 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Ragna,
Thank you so much for your kind review.
We’re delighted to hear that you’re happy with the products and that the delivery time matched the information provided at checkout. That’s exactly the experience we strive to offer.
We truly appreciate your support and hope to welcome you back again soon. Have a wonderful day!
Kind Regards,
Sophie
wrong size tag
I ordered Ralph Lauren products but, unfortunately, the models I have received - even though the sizing on the items was as ordered - the actual size was at least 2 sizes up. My normal size is 2-4 US but both the skirt and the trousers were waaay too big for a size 4. They were more like a size 8... so it's too bad because I can't even change them, of course :(
25 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Stee,
Thank you for your review.
We’re very sorry to hear that the items did not fit as expected and turned out to be much larger than your usual size. We completely understand how disappointing that must be, especially when you carefully order your normal size and the fit does not match.
Unfortunately, we do not hold our own stock, which means we’re unable to offer an exchange. However, you do have 14 days from the date of delivery to return the items for a full refund.
If you need any assistance with the return process, please don’t hesitate to reach out, we’re here to help.
We wish you a lovely day.
Kind Regards,
Sophie
I've been a Veepee customer for the…
I've been a Veepee customer for the last 7 years. Using the app, placing orders, returning items, and receiving refunds has always been a positive experience for me. Just pay attention when ordering: some items have a short delivery time, some longer.
1 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear,
Thank you so much for your wonderful review and your loyalty over the past 7 years!
I’m delighted to hear that using the app, placing orders, handling returns, and receiving refunds have all been positive experiences for you.
You are absolutely right! Delivery times can vary depending on the item.
I understand that this sometimes requires a bit of extra attention while ordering, and I apologise if this has ever led to any inconvenience.
Thanks again for your great feedback.
If you ever have any questions or need help, please feel free to reach out to me directly. We are always happy to assist you.
Best regards,
The Veepee Team
I'm all the time happy with my order
20 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Hello Geoffrey,
Thank you so much for your kind feedback!
We’re really happy to hear that you’re always satisfied with your orders. That truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Sophie
I always get my parcel
I always get my parcel, I've been ordering on Veepee since 2023
-I used to wait 1 month to get the parcel, but it's faster now, like 2 weeks
-The parcel sometimes come with little damage
-The products they show are sometimes rare to get in my country
23 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi,
Thank you so much for taking the time to share your experience with us! We’re glad to hear that you’ve been receiving your orders reliably since 2023 and we truly appreciate your loyalty.
We understand that delivery times used to be longer. Since Veepee does not hold its own stock, shipping times depend on our partners and logistics. We are constantly working to make deliveries faster and smoother for our customers.
If you ever receive a parcel or product with any damage, please don’t hesitate to contact us. We are always here to help and will make sure to find a fair and suitable solution.
Your satisfaction is very important to us, and we want every order to be a positive experience.
Warm regards,
Sophie
Never had any troubles or issues
Never had any troubles or issues. I order like 10 times a year….
11 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Debby,
Thanks a lot for this 5-star review!
It’s great to read that you order frequently on our website and never experience any troubles.
That’s exactly our goal, we want to offer you the best shopping experience possible.
Don’t hesitate to share any feedback or remarks if you have.
We are always happy to help.
Enjoy a beautiful day, and we hope to see you again soon at Veepee!
Best regards,
Sophie
great experience
all went well, very happy with the ordered products. Worked with Veepee for many years now and in case something goes wrong your are quickly helped and solution offered.
4 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Auralie,
Thank you for your review and for your continued trust over the years!
I’m happy to hear that everything went well and that you’re very satisfied with the products.
It’s great to know that our customer service has been helpful whenever something went wrong.
We truly appreciate your loyalty.
Best regards,
Sophie
I ordered Hoff sneakers size 40 EUR
I ordered Hoff sneakers size 40 EUR, and well delivered and the shoes were perfectly wrapped. I tried them and they fit perfectly.
It concerned my first purchase. So fine for going ahead !
5 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear your first Veepee experience went so smoothly and that your Hoff sneakers arrived perfectly wrapped and fit just right.
Your feedback means a lot to us, and we’re excited to welcome you as a new member of the Veepee community.
If you ever have any questions or need help with a future order, please don’t hesitate to reach out.
I’m here to help.
Thanks again for your trust and kind words.
We look forward to seeing you again soon!
Best regards,
The Veepee Team
Overall happy, except shipping times
Overall I’m happy with Veepee (prices, handling orders). The only thing is that it takes a lot of time between purchase and delivery. Often weeks.
6 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear,
Thank you for your honest feedback and for your positive words about our prices and order handling.
We truly appreciate it!
I understand that the longer delivery times can be frustrating.
At Veepee, we often wait until each flash sale ends before collecting all the products from our brand partners.
This process, while allowing us to offer exclusive deals, can result in longer shipping times compared to traditional online stores.
We know this isn’t always ideal, and we're continuously looking for ways to speed up our delivery process while maintaining the special offers you value.
Your input is very valuable to us, and I will certainly pass it along to our logistics team.
If you ever have questions about shipping or need help with an order, please feel free to reach out.
I’m always happy to assist!
Thanks again for your review and for shopping with Veepee.
We hope your next experience will be even better!
Kind regards,
The Veepee Team
The price is very good but it takes…
The price is very good but it takes long before your items are deliverd. And if the items dont fit wel it is a nightmare to send it back. I have to drive 15 km to send the items back.
2 February 2026
Unprompted review
Reply from Shop Veepee Benelux
Hello Elvira,
Thanks for your feedback, we really appreciate you taking the time to share your experience.
We’re glad to hear you’re happy with the prices, but we’re truly sorry about the long delivery time and the inconvenience you experienced with the return process.
Your comment has been shared internally so we can keep improving our deliveries and returns.
Best regards,
Sophie
Sizes are not accurate and have to pay return fees
Sizes are not accurate and have to pay return fees
Sizes are not accurate. I ordered Dutch sizes but they are different compared to EU sizes. Which is weird because NL is European.
it’s not acceptable to ask for return fees when the bought product is wrongly described on the website. If the description would have been complete and accurate I wouldn’t have bought the product.
31 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Beste Pankaj,
Het spijt ons te lezen dat de maatvoering van het product niet overeenkwam met wat je had besteld en dat je daardoor retourkosten moest betalen.
Dit is zeker niet de ervaring die we willen bieden.
We begrijpen dat dit frustrerend kan zijn en willen graag samen met je kijken om een gepaste oplossing aan te bieden.
Zou je ons een e-mail kunnen sturen naar feedback.nederland@veepee.com
met als onderwerp 'Trustpilot', samen met je ordernummer en eventuele andere relevante details?
Ons team staat klaar om je te helpen en dit probleem zo snel mogelijk op te lossen.
Nogmaals onze excuses voor het ongemak.
We waarderen je geduld en begrip zeer.
Vriendelijke groetjes,
Sophie
Very good customer services now
The customer service has improved significantly. I would now rate it 5 stars, as the team responds very quickly and efficiently resolves any issues that may arise. This makes the overall shopping experience much more pleasant and reliable.
However, one area that still needs improvement in order to reach the same level as in 2020 is the shipping costs, which are currently quite high. In the past, loyal customers or those placing multiple orders were offered free shipping above a certain purchase amount. I believe this option should be reconsidered, as it would greatly enhance customer satisfaction and loyalty.
24 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear Evelina,
Thank you very much for your detailed feedback!
We are delighted to read that you consider our customer service to be excellent and that you find our team to be quick and efficient in their responses.
We are pleased to know that this contributes to a pleasant and reliable shopping experience.
We also appreciate your comments about shipping costs.
We understand that this is an important issue for our loyal customers and will certainly take your suggestion into consideration as we strive to further improve our service.
If you have any questions or additional feedback in the future, we are always here to help.
You can easily reach us via the Help & Contact page on our website.
Your satisfaction is our top priority.
We look forward to serving you again!
Kind regards,
Sophie
The products were looking samen as the…
The products were looking samen as the picture, everything is properly deliverd, the delivery takes 3 or 4 weeks, but doesnt bother me because i calculate that in, for me its a super experience
8 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Julietta,
Thank you so much for your 5-star review!
We’re happy to hear that the products matched the pictures and that everything was delivered properly.
We also appreciate your understanding regarding the delivery time, and we’re glad it didn’t affect your experience.
Thanks again for your kind words.
Best regards,
Sophie
Everything went just smooth from the…
Everything went just smooth from the beginning till the end.
21 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hello Valerie,
Thank you for your review!
We’re happy to hear that everything went smoothly from start to finish.
Have a wonderful day.
Best regards,
Sophie
Good deals but too much shipping costs
Good deals, but shipping costs are too much. If you buy a trouser for €20 or a washing machine for €320 you've to pay shipping costs
14 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hello Tom,
Thank you for your feedback.
We’re glad you appreciate the deals we offer.
Shipping costs can vary depending on the sale and logistics involved.
But we understand your point and will share your feedback with our teams for review.
Have a wonderful day!
Best regards,
Sophie
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