Shop Veepee Benelux Reviews 

Reply from Shop Veepee Benelux

May 7, 2026

Dear Feigi,

I’m very sorry to hear that you have once again received an incorrect delivery, and that this has now happened for the second time in a row.
I completely understand how frustrating it must be not to receive the items you ordered, especially after a previous disappointing experience.

This is absolutely not the level of service we want to provide to our customers.
I take your feedback seriously and would like to look into what exactly went wrong, both with your order of the Bobo Choses jackets and the Missoni towels.

Could you please send a message via the Help & Contact page, including your order numbers and any photos or other relevant details?
Then I will look into this as quickly as possible to find a suitable solution.

Once again, my apologies for the inconvenience, and thank you for your patience.

Kind regards,
Sophie

Reply from Shop Veepee Benelux

May 6, 2026

Dear,

Thank you for your review and the 4 stars!

I am glad that you like the selection and prices.
I apologize that the item descriptions are not always accurate and that shipments sometimes arrive late.

I take your feedback to heart to further improve our service.
Thank you for sharing your experience!

Have a lovely day!

Kind regards,
Sophie

Reply from Shop Veepee Benelux

May 6, 2026

Thanks for your 5-star review, Wendy!

It is so nice to hear that you were so pleased with the taste and quality.
I really appreciate your positive feedback.

Hopefully see you soon with a next order!
Have a lovely day!

Kind regards,
Sophie

Reply from Shop Veepee Benelux

Apr 28, 2026

Hi Acki,

Thanks a lot for this lovely review!

It's so great to read that you’ve been buying from Veepee since the very beginning and that you’re so happy with our service and our team.
Know that you can always reach out if you need support.

Thanks again for your trust! We hope to see you back on Veepee very soon.

Wishing you a wonderful day.

Kind regards,
Sophie

Reply from Shop Veepee Benelux

Apr 24, 2026

Hi Jasna,

Thank you so much for your kind words!

We’re thrilled to hear that you’re satisfied with Veepee and that you enjoyed our quality products at a good price. Your feedback truly motivates us to keep offering great deals.

We look forward to seeing you again soon!

Kind Regards,
Sophie

Reply from Shop Veepee Benelux

Apr 24, 2026

Hi Munchy,

We understand your concern and would like to clarify how Brandsplace sales work

For Brandsplace sales, orders and shipments are handled directly by the seller (partner). This is clearly stated in the terms and conditions, which you agree to when confirming your purchase.

Of course, we are always here to support you, but the final decision rests with the partner. We would also like to clarify that these partners do not sell second-hand items.

If you need any further assistance, please feel free to contact us via the Help & Contact section of your Veepee account.

Thank you for your understanding.

Have a nice day.

Kind Regards,
Sophie

Reply from Shop Veepee Benelux

Apr 17, 2026

Hello Mia,

Great to hear you’re enjoying the variety of products 😊
Thank you for your feedback!

We hope to see you again soon.

Have a wonderful day.

Best regards,
Sophie

Reply from Shop Veepee Benelux

Apr 8, 2026

Hey Kathleen,

Bedankt voor je mooie review!
Fijn om te lezen dat je tevreden bent over de snelle levering en onze producten.

Prettige woensdag toegewenst!

Met vriendelijke groet,
Sophie

Reply from Shop Veepee Benelux

Mar 30, 2026

Dear R. Willems,

I’m sorry to hear that your order arrived in this condition and that the packaging was even open upon receipt.
I understand that this has caused you a great deal of uncertainty and disappointment.

This is certainly not the experience we want to provide our customers.
I take your feedback very seriously and would like to have this looked into further for you.

Would you please send a message via the Help & Contact page, along with your order number and the photos you took?
I cannot view the photos here on Trustpilot, but you can easily send them through our Help & Contact page.

Please make sure your photos are in one of the following formats: jpg, png, or PDF.
The maximum size is 10 MB, and you may attach up to 3 photos per message.

Then I can have this thoroughly investigated and work with you to find a suitable solution.

Once again, I apologize for the inconvenience.

Kind regards,
Sophie

Reply from Shop Veepee Benelux

Mar 27, 2026

Dear Raffaella,

It is a shame to read that packages from our sales were not delivered correctly up to four times.

I fully understand that this is extremely frustrating.
You order on Veepee with confidence, and naturally, you have the right to expect your order to arrive at the correct address.

I am sorry that our delivery company has disappointed you so often.
This is absolutely not our intention, and I take your feedback on this very seriously.

I find it very unfortunate that this has led you to decide not to order from us anymore and even to deactivate the app – that is a pity, especially since you were satisfied before.

I will ensure that your experience is passed on to the team working with the delivery partners.
Hopefully, this will allow us to implement improvements for the future.

Should you ever wish to try again or if you have anything else to say about this, please feel free to let me know.
I am happy to help.

Once again, my apologies for the inconvenience, and thank you for taking the time to share your experience.

Kind regards,
Sophie

Reply from Shop Veepee Benelux

Mar 25, 2026

Hello Ellen,

Thank you for the five-star rating.
I’m so glad to hear that you’re happy with your order.

Have a wonderful day.

Best regards,

Sophie

Reply from Shop Veepee Benelux

Mar 24, 2026

Dear Elzbieta,

Thank you so much for your fantastic review!
We’re so glad you’re enjoying the variety of brands and products we offer.

We understand that delivery times can sometimes be a bit longer, and we truly appreciate your patience.
It’s wonderful to know that the wait was worth it for the special porcelain item you received.

If you have any questions or would like to share feedback in the future, we’re always here to help via our Help & Contact page.

Thank you again for your trust and your kind words!
We look forward to welcoming you back soon.

Warm regards,
Sophie

Reply from Shop Veepee Benelux

Mar 24, 2026

Dear Viski,

Thank you for your review and for taking the time to share your experience.
We’re glad the product met your expectations!

We’re sorry to hear that the delivery wasn’t quite what you hoped for, and we understand that waiting three weeks is longer than ideal.
We are constantly working on ways to improve this process.

If you need assistance in the future or would like to provide additional feedback, please feel free to contact us via our Help & Contact page.
We’re here to help.

Thank you again for your feedback.
It helps us improve our service!

Best regards,
Sophie

Reply from Shop Veepee Benelux

Mar 24, 2026

Dear Annelies,

I’m sorry your order wasn’t delivered in full and that it took so long.
I understand that it’s frustrating to have to wait and that the refund wasn’t what you expected.

This is certainly not the experience we want to provide our customers.
I take your feedback seriously and would like to resolve this.

Would you mind sending a message via the Help & Contact page, including your order number and any relevant details?
I’d be happy to work with you to find a suitable solution.

Once again, I apologize for the inconvenience.

Kind regards,
Sophie

Reply from Shop Veepee Benelux

Mar 19, 2026

Dear Nancy,

Thank you for your review and for sharing your experience.

It is nice to read that the jacket fits well, but I am sorry to hear that the quality does not match what you are normally used to from Dickies.
That is not the experience I want to give you, especially if you consciously choose this brand for its quality.

If you would like, I would be happy to look into this.
Could you send me your order number and possibly a few photos of the jacket via a private message or to our customer service?

Thank you again for taking the time to report this.
Your feedback helps me to monitor our selection and quality control even better.

My apologies that the jacket does not fully meet your expectations.

Have a wonderful day!

Kind regards,
Sophie

Reply from Shop Veepee Benelux

Mar 18, 2026

Dear Marian,

I'm sorry to hear that you had to wait a long time for your order.
Please note that the estimated delivery time is always indicated in your shopping cart.

This way, you know exactly when to expect your order.

It is indeed correct that shipping costs may sometimes be higher recently, depending on the product you wish to purchase.
We aim to be transparent about the additional costs associated with shipping items of a certain size and/or weight.
This allows us to continue improving our offer while taking into account inflation, rising prices, and our commitment to increasing sustainability.

I hope this information has been helpful.

If you have any further questions or if there’s anything I can assist you with, please don’t hesitate to let me know.
I’m always here to help.

Enjoy your day.

Kind regards,
Sophie

Reply from Shop Veepee Benelux

Mar 17, 2026

Hi,

Thank you so much for your lovely review!

It truly means a lot to us to hear that you’re happy with your order. We’re especially glad the clothes met your expectations and that the shipping was faster than anticipated, that’s exactly the experience we strive to create.

We hope you enjoy wearing your new pieces, and we’d love to welcome you back again soon!

Have a nice day.

Kind Regards,
Sophie

Reply from Shop Veepee Benelux

Mar 16, 2026

Dear,

Thank you for your honest review and for taking the time to share your experience.

I’m glad to hear that you find some really great articles on Veepee, and that delivery itself went well. That’s something we aim for every time.

I also understand your concerns very well:
- the long waiting times (sometimes weeks between ordering and delivery),
- and the delivery costs, which can feel high compared to other sites.

Because we work with temporary sales and limited stock directly from brands, delivery often only starts after the sale has ended. That’s why the lead time can be longer than with shops that hold permanent stock. The same model also impacts shipping costs, especially for bulky items or multi-brand orders.

That said, the fact that this is how our model works does not mean your experience isn’t valid.
If the waiting times and delivery costs feel too high for you, it’s important for us to hear that.
We use this type of feedback to:
- challenge our internal logistics and partners,
- look at how we communicate delivery times and costs more clearly upfront,
- and see where we can make things more reasonable for members.

If you ever have a specific order where the delivery time or cost felt particularly unreasonable, you’re welcome to contact our customer service with your order number so we can look into that case in detail.

Thank you again for your balanced feedback.
We’re happy you like the products, and we’re listening carefully to your comments about shipping and timing.

Kind regards,
The Veepee Team

Reply from Shop Veepee Benelux

Mar 16, 2026

Dear,

Thank you for taking the time to leave such a detailed review.

I’m glad to read that you’re happy with the range of products and that orders are usually shipped on time or even earlier. That’s exactly the experience we want to offer.

I completely understand your frustration with what happened to your parcel at Mondial Relay.
You carefully choose a locker close to you, and then your parcel ends up at a completely different location, not even nearby, and without a clear explanation from Mondial Relay. That doesn’t make sense from your point of view, and it’s not the level of service we want associated with Veepee either.

Even if the delivery issue comes from the carrier, it’s still our responsibility to make sure you can receive your order in a reasonable and practical way.

If this situation is still not resolved for your parcel, I’d really like to take a closer look at your case.

Could you contact our customer service with your order number and the Mondial Relay tracking number?
I can then check what exactly happened in the tracking and see whether we can help you.

In parallel, we do escalate these types of cases to Mondial Relay so they can review their routing rules and communication, because you’re right: choosing a point and having your parcel diverted far away, without explanation, is not okay.

Thank you again for your honest feedback.
It helps us to improve both our choice of carriers and the way we handle these situations.

Kind regards,
The Veepee Team

Reply from Shop Veepee Benelux

Mar 16, 2026

Dear Patrick,

Thank you for your lovely review and the five stars!

It is nice to read that you are satisfied with the competitive prices, the delivery, and the clear communication regarding when your purchases will arrive.

If you need help with anything in the future, I am always here for you.

Kind regards,
Sophie