TXU Energy Reviews 2,709

Kathya was amazing and was fast in resolving my issues with no problem very helpful and professional.

I thought it could be a drawn out process, but the agent was able to take care quickly the procedure done and efficiently. Thank you.

Kathya answered my question right away and was super helpful

I don’t know how it happened, but I was paying about $250 for the SAME cent per kWh and my new bill with Frontier Utilities is only $90!! And I’m living the SAME exact way!! This is absolutely ridiculous!!

Kathya was amazing she researched many options available to me and left me feeling confident that my issue was resolved with care.

Angel E was a big help when I needed questions answered. I'm glad TXU has people like Angel!

Answered all my questions and concerns, very helpful. Thank y’all for having this service

Angel Emmanuel is very helpful. Angel has answered all my questions, helped me a lot with the electricity bill, and is very friendly.

Costumer online chat service went outstanding quick to speak to an agent and was able to info me quick I joined this provider because heard many great review and great plans for people renting and living alone from others who use the same company

I needed a couple of things changed in my profile and so the chat agent was able to take care of that for me.

Angel Emmanuel was very helpful.

Kathya made extra efforts to assist me and answer all of my questions. She helped me today and went above and beyond to assure that I was taken care of.

Kathya was very helpful and assisted me quickly. Great job!

We have been customers for 10 years and in 1 or 2 times it was a problem with the bill and I need help...
Did I get it? NO, they make it things difficult and lazy in their intent to help.
When we moved, I call to cancel service cause we went with another company, and they say if we do something for you not to go or we can give you special rate...DO YOU REALIZE HOW RIDICULOUS YOU'VE BEEN?!!! When I need help, you do not care and Now, the protocol you have is for the customer not to go?
Dumb ....you don't not go by the customer but by the book and that doesn't work

Kathya was great. I truly appreciate her. Thank you.

Fast, accurate, and very knowledgeable in what i needed

My rep name was Kathya , and she was awesome! She answered all of my questions and even gave me additional information that I was not aware of ! Thank you ! I love TXU Energy.

their price over other company 30%___40%!bad company

“My experience with TXU was extremely disappointing. TXU reported a negative mark on my credit even though the contact information they had on file for me was incorrect. I never received a single call, text, or email from TXU because they were using the wrong phone number and address in their system. As a result, I was not notified of any issue until it had already impacted my credit.

Once I discovered the mistake, I paid the full balance immediately. However, the lack of accurate communication, failure to verify customer information, and the impact it had on my credit score is unacceptable.

TXU needs to improve how they verify customer details, notify customers, and prevent these types of avoidable credit reporting problems. Accuracy and communication are basic expectations for any utility provider.”