Terracotta Distribution Reviews 124

They delivered a very late bought gift for Christmas, and it arrived Christmas Eve. Very good prices, and well packaged. I will definitely be using them again in the future

Had a little issue that was swiftly resolved by some of the best customer service I've ever experienced. Very, very happy.

Great company, have purchased with them quite a few times. Stock a lot of the niche suppliers and you can get a great range of Asian films for good prices, including some rare ones to find in the UK. Customer service is always good, you know you're talking to an actual human and get the better class of service that comes with that.

I would like to thank terracotta_dist for your continued hard work, compassion, and dedication you have put into everything you do.

Amazing customer service.

Amazing artwork.

Unbelievably fast delivery.

The best Asian movies you can find online... which is simply a click away.

🙏

Their customer service is truly exceptional; they were incredibly accommodating when I needed to make changes to my order. Fantastic selection of movies. Solid 10/10 for an outstanding selection and service!

I received my movies with no problems 😊

I placed my order on April 19, and only just received it in July. I get that I am in USA and shipping takes time BUT this is my 2nd order, my first order was one that got lost earlier this year (you guys had to make announcements about the delays). 3 months per order is a very long time. I also sent emails asking about my order. I did not receive any communication in return. I did not even know if my package was being shipped until July 3rd, which is a very long time. I like your selection and want to order again, but the lack of communication is frustrating and makes me wary of more business, considering you guys are not 2 for 2 on taking absolutely forever to ship things to me. I order things from china and it only takes them a month to get it to me, whats your excuse in Britain?

*EDIT* I did not realize that this was a public review. I would like to state for the record that Terracotta contacted me within a few hours of this 'review' (I thought I was messaging them directly) and explained a few things.

One of the titles I ordered was a preorder and we had to wait on that. They've apologized for not responding to my inquiry emails and I accept them fully. They have said that they are making their US shipping faster and I look forward to making another purchase. Terracotta has probably the best selection of asian movies of any independent site out there (that I know of at least) and they organized the site really well. They make it easy to find movies not just by category, but by country, which is a great feature.

I've changed my stars rating from 3 to 4 stars on this order to reflect the individual customer service that they have provided so quickly.

Great communication when there was an issue with the order. Items well packed.

excellent video transfer and audio elevate (in my opinion) Jet Li's best movie to even greater heights.

package arrived quickly and in perfect condition.

Fast sage good

I've been waiting for this film to be released on blu ray in pristine condition. And you guys made that happen! Thank you!

Excellent value! In the Line of Fire box set is well put together and I cannot wait to dive in. The art and interview book is amazing. Shipped quickly and packaged well.

I am in the states but this is one of the few places that will ship me my absurd hk exploitation and Japanese whacky films. I been using them for a few years now and they always ship on time and for a international purchase arrives safe and quickly.

Very well priced discs, securely packaged and delivered promptly. Couldn’t ask for more, great movies too. Would certainly use again, top service!

Honestly my favourite distributor of East Asian cinema! They're genuine fans of the films themselves, so the experience is literally tailored by the fans for the fans! Pre-order discounts are always fire too! I will always check Terracotta first before anywhere else when it comes to my physical media collection!

Even though I am not in the same country as Terracotta, I get 1st class and fast service. They have a great selection of films that I can't get elsewhere.

Great service
Great product

I want to thank you for been able to buy movies. I'm glad that I can enjoy these awesome releases.

Absolutely amazing service. Great place to pick up your Asian movie titles. I've been using this site for many years now and they never disappoint. They will always keep you up to date regarding your recent orders. If a title has been pushed back they will keep your order until it's ready to ship. My movies always come safe and secure and always arrive very promptly.

It's my number one stop for Asian movies and limited editions.