Chalkys Reviews 1,387

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the quality of items, competitive pricing, and efficient order processing. Many appreciate the speedy and tracked delivery, noting that products often arrive in pristine condition due to secure and well-packaged shipments. The ease of use of their website and the wide selection of products are also frequently mentioned as positive aspects. However, some customers also noted issues with delivery times, with a few experiencing delays or lost items. There were also occasional reports of incorrect items being received or products arriving with minor damage, such as dents or bashed corners, despite good packaging. A small number of people also expressed dissatisfaction with communication regarding order updates or issues with refunds.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and economical pricing... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and... See more

Order

Reviewers highlight positive aspects of order. Many customers are very happy with their orders, noting... See more

Based on these reviews

Rated 5 out of 5 stars

This item arrived early on 27/03/2026. The item came sealed and well packaged, the cd digipak case, information booklet, and 2xcd, all came in pristine condition!!!. The cd's play perfectly and sound... See more

Company replied

Rated 5 out of 5 stars

Yet another recent successful purchase from Chalkys. If you care about using smaller businesses rather than large corporations, these guys can't be faulted. Quality of items is top notch and always a... See more

Company replied

Rated 5 out of 5 stars

I can't get a lot of CDs at my local indie store and want to give Amazon less business since they're participants in the genocide of Palestinians and ICE oppression in the USA, so Chalkys has been a... See more

Company replied

Rated 5 out of 5 stars

I wanted the Pet Shop Boys Dreamworld Blu-ray and after doing some research Chalkys proved to be the best on offer. I’ve never used them before so gave them a go and I’m pleased to say the shopping ex... See more

Company replied


Company details

  1. Music Store
  2. DVD Store
  3. Hobby Store
  4. Record Store

Written by the company

We sell a range of media products, from top albums through to new release movies and TV shows, all direct to your door at the best prices possible. We also have an extended back catalogue so check us out, we're bound to have what you're looking for!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GOOD SELECTION WELL PRICED SPEEDY…

GOOD SELECTION WELL PRICED SPEEDY DELIVERY

8 April 2026
Chalkys logo

Reply from Chalkys

Hi David,
Thank you so much for your positive review! We are thrilled to hear that you were happy with our selection, pricing, and delivery speed. We really appreciate your feedback.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Chalk it up high

Great price, service, and product.
Thanks

8 April 2026
Chalkys logo

Reply from Chalkys

Hi Doug,
Thank you for your kind words! We truly appreciate your business and look forward to serving you again soon.
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Not to expensive en a real fast…

Not to expensive en a real fast delivery. I am very content so far.

1 April 2026
Chalkys logo

Reply from Chalkys

Hi Peter,
Thank you for your feedback! We truly appreciate your business!
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Chalkys always good

Chalkys always good, and cheaper

1 April 2026
Chalkys logo

Reply from Chalkys

Hi Anthony,
Thank you so much for your wonderful feedback. We appreciate your ongoing support and for highlighting our great prices!
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Terrific packaging

Terrific packaging, very tidy, very cool. Great price, excellent service.

8 April 2026
Chalkys logo

Reply from Chalkys

Hi Mark,
Thank you so much for your awesome review! We are so glad you appreciated the packaging, price, and service. We hope to serve you again soon.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great value

Great value, deliverd safely and promptly.

5 March 2026
Chalkys logo

Reply from Chalkys

Hi Gary,
Thank you for your review! We are pleased to hear that you were happy with the value, safe delivery, and promptness of our service. We appreciate your business!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

I contacted because I hadn't anything…

I contacted because I hadn't anything about delivery & got an answer straight away saying my cd was going to be delivered that day which it was. They also emailed next day to check if it had been. Very good customer services. Shall be using again. Thanks

8 April 2026
Chalkys logo

Reply from Chalkys

Hi Christine,
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our customer service and that your CD arrived promptly. We appreciate your business and look forward to serving you again in the future!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Decent prices, Decent service, Recommend this vinyl store service

Decent prices, fast service. recommend

1 April 2026
Chalkys logo

Reply from Chalkys

Hi Paul,
Thank you for taking the time to leave us such a positive review! We are so glad to hear that you were happy with our prices and the speed of our service. We really appreciate your recommendation!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Exvellent Service

Easy to order and the cd actually turned up a day early.

7 April 2026
Chalkys logo

Reply from Chalkys

Hi Bernadette,
We are thrilled to hear you found our ordering process easy and that your CD arrived a day early! Thank you for your feedback!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Efficient & trustworthy

Whenever l want to buy CD's l always use Chalkys, very easy ordering system, orders always acknowledged & despatched within 24 hrs. All in all brilliant customer service.

7 April 2026
Chalkys logo

Reply from Chalkys

Hi Susan,
Thank you so much for your continued support and fantastic review! We are pleased to hear you find our ordering system easy to use and appreciate our quick dispatch times. We strive to provide brilliant customer service and are delighted to know we are meeting your expectations.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Gotta love Chalkys

Gotta love Chalkys. Perfect rarities at perfect prices!

7 April 2026
Chalkys logo

Reply from Chalkys

Hi Patrick,
Thank you so much for your great review! Your support is truly valued and greatly appreciated.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

CD arrived on time and well packaged.

CD arrived on time and well packaged.
It was at a good price for a 3 CD set.

7 April 2026
Chalkys logo

Reply from Chalkys

Hi Tim,
Thank you for your review! We are glad your CD arrived on time, well packaged, and at a great price. We appreciate you choosing us for your 3-CD set!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Chalky has great prices and a quick…

Chalky has great prices and a quick turnaround. This website was a great fine. I’ve recommended Chalky to a number of my music loving friends

7 April 2026
Chalkys logo

Reply from Chalkys

Hi Paul,
Thank you for your wonderful review! We truly appreciate your support, and we're grateful for your recommendation of Chalky to your friends who love music. Thanks again!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Positive experience

Reasonable pricing and delivery with tracking.

7 April 2026
Chalkys logo

Reply from Chalkys

Hi Mick.
Thank you for your review! We are so glad you appreciated our reasonable pricing and the delivery tracking feature. We aim to provide the best possible service and are happy to hear we met your expectations!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great Service

Ease of ordering, keen pricing and exceptionally speedy delivery ... what's not to like?

7 April 2026
Chalkys logo

Reply from Chalkys

Hi Simon,
Thanks so much for your fantastic review! We really appreciate you taking the time to share your feedback.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Excellent Service from Chalkys UK to Guelph, ON

First time ordering on chalkys website and I am very pleasantly impressed: browsing is pleasant and informative, easy to order and prices are acceptable. Tracking available and condition of the products is very good. Thank you.

1 April 2026
Chalkys logo

Reply from Chalkys

Hi Dan,
Thank you very much for your fantastic review! We are delighted to know that you found our website easy to navigate and informative, and that your item arrived in excellent condition. Your feedback is greatly appreciated!
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Item was competitively priced and…

Item was competitively priced and arrived quickly and well packaged. Many thanks.

1 April 2026
Chalkys logo

Reply from Chalkys

Hi Debbie,
Thank you for your feedback! We are glad you found our pricing competitive and that your item arrived quickly and well packaged. We appreciate your business.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Excellent service

Excellent service, item as described! Highly recommend Chalky’s for your music needs!!

2 April 2026
Chalkys logo

Reply from Chalkys

Hi Nigel,
Thank you so much for your kind words! We are thrilled to hear that you are happy with your purchase and our service. We appreciate your recommendation and hope to serve you again in the future.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great company

The vinyl came packaged well and in perfect condition. The communication from the seller was good and it arrived quicker than expected.

1 April 2026
Chalkys logo

Reply from Chalkys

Hi Kate,

Thank you for taking the time to offer feedback!

We are pleased to hear that the order went smoothly!

Kind regards
Ryan
Customer Service Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look