Fantastic customer service
Terrific customer service. Could not fault their efforts.
10 November 2025
Unprompted review
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Company details
Information provided by various external sources
Swatch is a Swiss watchmaker founded in 1983 by Nicolas Hayek and a subsidiary of The Swatch Group.
Contact info
Jakob-Stämpfli-Strasse 94, 2502, Biel, Switzerland
- shop.swatch.com
They don't care about their customers
Purchased a strap for the moonswatch online. I returned it for an exchange in size, but they denied my exchange because I forgot to to include a small tool in the package that came with it. Now the time frame has passed, and they will not honor an exchange because of their stringent policy. The customer service doesn't care about their customers. They lost a loyal swatch customer and I highly discourage any of their online offerings.
3 September 2025
Unprompted review
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