Great company, really fast delivery and excellent website to use. My son is chuffed to bits with his hoodie. Thankyou so much!!
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See what reviewers are saying
I would give less than 1 star if I could.. what an absolute disgrace. Customer service is horrendous, ordered an item as a Christmas present, attempted to return 9 days ago and been trying every day s... See more
Company replied
First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... See more
Company replied
Delivery was very quick and efficient, tracking company provided up to date information. That all went well. The problem is that the products sold don't match across different countries, and I couldn'... See more
Company replied
Company details
Written by the company
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Contact info
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , United Kingdom
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3.8
Great
256 reviews
Replied to 62% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company
Great company, really fast delivery and excellent website to use. My son is chuffed to bits with his hoodie. Thankyou so much!!
23 February 2026
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Nicola, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi John, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Very prompt response on post sale…
Very prompt response on post sale service. I'm really satisfied with the support
22 January 2026
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Violet, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Horrendous experience
As in other cases I have read, I have had a horrendous experience with customer service. I ordered a hoodie on Dec 15, order # int-MF1-236440. The item was blocked for several days during the delivery, I tried to contact customer service which answered they would have investigated, but nothing happened and I just received an email saying they were still looking at the problem. The following day the package was delivered on Jan 15, after 1 MONTH !!!!!!!!! unfortunately it does not end here, because the size is way too big for a L, so I tried to return the item. But on the website, apart from the fact that they ask for 11€ to return the package, but even worse, when I try to pay I receive a “system” error from Adyen saying to try from another device or browser. I tried from 3 different device and browser safari chrome and I always receive the same answer, so I cannot even pay for returning an item. Please avoid this shop as much as possible
18 January 2026
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Stefano, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order/product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Ian, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Appalling
I would give less than 1 star if I could.. what an absolute disgrace. Customer service is horrendous, ordered an item as a Christmas present, attempted to return 9 days ago and been trying every day since with no success , I’m told this is apparently due to a ‘system issue. I have contacted them multiple times and have had to constantly chase due to lack of response .. only to be told to wait 2 weeks and then try to return again.. what an absolute disgrace! Returns should not be so difficult and such a big company should be able to resolve this!. Appauling!! I will avoid at all costs in future
1 January 2026
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello there, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order/product and we appreciate you bringing it to our attention. So we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address? One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
Delivery was very quick and efficient
Delivery was very quick and efficient, tracking company provided up to date information. That all went well. The problem is that the products sold don't match across different countries, and I couldn't buy the items. I wanted in one country, and had to order and deliver to a different one. Product quality was really nice though.
24 November 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Michael, thank you so much for taking the time to review us. We are very sorry to hear that you are having an issue(s) with your order/product, and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Fella, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Placed three different orders over the…
Placed three different orders over the last week. Every one of them has been cancelled each time.
Why is the stock system such a shambles? I place and order of one item and even this was out of stock. It’s been live on the website all week and still purchasable now, so why is it getting cancelled?
They also cancel all items if they appear not to have one item in stock.
6 November 2025
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Adam, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product), and we appreciate you bringing it to our attention. So, we can discuss this matter further; please, can you email us at customerservice@mercedesamgf1.com with your order reference number and the full delivery address? One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
I receive my bike in less than 1 week
I receive my bike in less than 1 week
But the helmet and the second battery did not come
27 October 2025
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Alexandre, we are sorry to hear you've experienced issues with your order.
Please note, you have reached the official team merchandise customer service team for the F1 team. We handle inquiries related to the official online store team merch.
To get the quickest resolution, please reach out directly to the dedicated customer service team that handled your bike purchase. Their contact information is listed on your order confirmation email and their website. If you don't receive support from them, please let us know, and we will see if we can speak to them on your behalf. Our email is customerservice@mercedesamgf1.com.
Excellent customer service and speedy…
Excellent customer service and speedy delivery.
26 October 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Samina, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Nice T shirt rapid delivery just like…
Nice T shirt rapid delivery just like their F1 car!
24 September 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Mark, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Extremely Disappointing Customer Service - Still Waiting for Refund
I am writing this review to warn other customers about the terrible customer service experience I've had with the Mercedes-AMG Petronas F1 Team store.
I returned my products on July 3rd, 2025 - that's over three weeks ago now - and I am still waiting for my refund to be processed. This is completely unacceptable for a store representing such a prestigious F1 team.
The Issues:
Returned items on July 3rd with proper tracking
Multiple follow-up emails sent with no meaningful response
No clear timeline provided for when the refund will be completed
Poor communication throughout the entire process
Feels like they're holding onto my money unnecessarily
As a Formula 1 fan, I expected much better from the official Mercedes team store. The lack of professionalism and basic customer service is shocking. Three weeks is more than enough time to process a simple return and refund.
I would strongly advise other customers to think twice before ordering from this store. Save yourself the headache and shop elsewhere until they can figure out how to handle basic customer service operations.
Update needed: Mercedes-AMG Petronas F1 Team store needs to immediately process my refund and improve their customer service procedures. This experience has left me disappointed not just as a customer, but as a fan of the team.
Will update this review if/when the situation is resolved, but as of now, I cannot recommend this store to anyone.
3 July 2025
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Paul, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your returned product(s) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
Visit.
I am a disabled HM Forces Veteran and i thought that i would ask them if i could visit them at the British Grand Prix this weekend, rather than have the usual people that seem to be in their garage behind the scenes i thought by writing to them they would want to be seen to be supporting the HM Forces community, as you can see they would rather have these type of there.
So another kick in the teeth for our Forces.
Surely one pass wouldn't have made that much difference but obviously it does.
As you can see in the email it mentions that they have lots of requests of this type, so lots of HM Forces Veterans have asked the same question and got turned down, to me that speaks volumes.
It upsets me to think that someone who has served his country isn't important as the people you see behind the scenes, so some singer or footballer is more important.
This is the email i received from the Mercedes F1 Team
Thank you for your email requesting paddock access at the British Grand Prix 2025.
We receive a large number of requests similar to yours and, as I am sure you can appreciate, it is not possible to grant them all - as much as we would like to. We have a limited number of passes for each Grand Prix which are used for our race support team, sponsors and partners.
We would like to take this opportunity to thank you for your interest and continued support of Mercedes AMG Petronas Formula One Team, and hope that you enjoy the rest of the season.
Feel free to contact us if there is anything else we can do for you.
16 June 2025
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Pete,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear how disappointed you’ve been by your recent experience. We deeply respect and value the service of our HM Forces Veterans, and it’s never our intention to make anyone feel overlooked or unappreciated.
We understand how important this opportunity was to you, and we appreciate your honesty in expressing how it made you feel. Feedback like yours is important — it helps us reflect and improve how we respond and engage with all members of our community.
We’ve checked our system, and, at present, we’re unable to locate a paddock access request under your name. To help us look into this further, could you kindly forward the email you received to us at customerservice@mercedesamgf1.com? Once we receive it, we’d be happy to review it in more detail.
Thank you again for your support, and we hope to hear from you soon.
Warm regards,
Mercedes-AMG Petronas Formula One Team Customer Service
Horrible experience
Horrible experience. Terrible customer support. I will never buy anything from them again.
24 June 2025
Unprompted review
Very disappointing experience with…
Very disappointing experience with Mercedes Petronas. The item I received was of noticeably poor quality — something I wouldn’t expect from a brand that claims to represent performance and precision. Sadly, after looking into other reviews, it seems like poor quality is a recurring issue and almost standard for this shop.
On top of that, I had to pay €7 for the return shipping myself, which is unacceptable for a brand of this size. It’s frustrating to deal with such a lack of care — both in terms of product quality and customer service.
If you’re a true fan or collector, I strongly recommend buying from reputable resellers or companies that actually value and respect collectible items. Mercedes Petronas clearly doesn’t.
17 April 2025
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Salih, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order and we appreciate you bringing it to our attention. We have investigated the issue and already emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Vincent, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Quality merchandise
Clothing is a fantastic standard and a quality product and great size fitment and fast delivery to overall exstreamly happy customer
23 February 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Lee, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Everything I have received from…
Everything I have received from Mercedes AMG PETRONAS F1 turns up really quickly always 2 working days and the quality of the items are excellent, really pleased that the authentic shirts are what my hero George wears , can’t fault the excellent service
23 February 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Paul, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Mercedes AMG Petronas Team Product Review?
I'm happy with my service and products. Glad to have them. I'll be with your team forever. As a supportive member. Thank you again. Mercedes AMG Petronas. For your efforts. I'm always grateful. Love everything you do? Kindly Jevon Haynes.
26 January 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Jevon, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
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