Initially I was happy with the product I received as it didn't provide the protection I required. I bought the product from ASDA and I thought I could return it and get my money back (60 day money ba... See more

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Contact info
Southfield Road, LU6 3EJ, Dunstable, Bedfordshire, United Kingdom
- Support@shop.bodyform.co.uk
- shop.bodyform.co.uk
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Replied to 36% of negative reviews
Typically takes over 1 month to reply
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Great quality
Great quality, comfortable and reliable, given my daughter confidence and a good night sleep, no more waking up to change a pad or worry about leaking.
Good range of products and easy…
Good range of products and easy ordering service. I haven’t need customer service so can’t comment. Happy with the overall experience.
Ordered for my daughter who has autism…
Ordered for my daughter who has autism and finds per periods quilt difficult.
The pants themselves are nice and soft with the gusset not as bulky as some other brands we’ve tried which is great.
We ordered three spotty pairs and two black pairs so 5 in total, which was a bundle deal.
Used for the first time and they do exactly what they say they will. My daughter has heavy periods, these didn’t leak, no smells and she seemed very happy and comfortable. I think the fuller coverage is great and adds to the comfort.
BEST DECISION EVER
BEST DECISION EVER. Honestly, these are amazing, I will never go back to period products. These are so comfortable and are just look like a normal pair of knickers! 10/10 from me 🌟
Came quick a bit worried size may have…
Came quick a bit worried size may have been incorrect but did fit
Wrong items delivered - poor customer service
I got different items delivered and when I raised the issue (attaching the order and a picture of the items received), they told me that they would investigate what happened but after two weeks I have not heard anything from them.
Prompt delivery
Prompt delivery, correct sizes.
I would say these period pants last about 2 years based on my previous purchase.
Didn't received my order
Didn't received my order, and customer service didn't helped. Send my address and ask to send my order but my message was ignored, when I ask about my order after one week they ask my address again.. I send my address again and just get response that my case is closed. No confirmation that my order will be sent it to me or refund, nothing at all...

Reply from Bodyform UK
Absolutely dire - Avoid!!
Honestly, they have been so bad. I ordered 3 pairs of period pants, opened 1 and thought that the quality was poor, sizing wasn't great, and the gusset area felt like a nappy. I have spent nearly 2 weeks trying to send them back (not worn BTW!), but they just keep sending emails about wanting a reason (given multiple times), follow a link for 1 pair, but an alternative route for other 2. And ultimately, I still haven't been able to send them back because they haven't given me the necessary information. It's like they just font want to refund the customer (a bit like a notable sports store that you go direct to!). Will never use them again, and have nothing good to say about them, their products, or their service.

Reply from Bodyform UK
Colour is not natural it is orange
I bought these last year and now buying a second pair as they are good. Delivery is fast. My only issue is the colour is described as nude or natural and in reality the colour is orange
Heavy flow does cover that heavy!
Company did fine. The experience was fine. But product needs to be stronger for what it is described as.
Product is not fit for purpse
Product is not fit for purpse. Does not provide enough coverage at the front to prevent leakage. Can't even return because I opened all 3 pairs. Will never buy from this company again. Did men design these? Because it certainly looks like utter lack of understanding of the female anatomy. Don't waste your money.
Arrived in an envelope covered with a drawing of a flower made into a clitoris. Sent a complaint and was gaslighted that it's just an innocent flower. Well, I'm sure the male postie who handed me the parcel to my hand and smirked didn't think it was just a flower.
Absolutely shocking quality and unethical return policy
I wish I had read the reviews first... I had high hopes for this company and spent nearly £40 on three pairs of period underwear. What I received is UNWEARABLE, they look like diapers. The products look nothing like the website photos - online they appear sleek and flat, but in reality, the seams are bulky and the pad area is so thick it's more extreme than any heavy flow product I’ve ever used, and I only ordered light and moderate flow. I will bin them.
What’s worse is the return process. The underwear came in opaque paper bags, and apparently opening them voids your right to return. So… how are customers supposed to inspect the product to see that it doesn’t match the photos without opening them? This feels like a sneaky tactic, using opaque packaging so customers have no choice but to open it, then denying returns on that basis. It’s unethical, wasteful, and extremely disappointing.
I appreciate the mission behind period underwear, but this experience was honestly disheartening. The quality does not match the price, and the return policy feels like a trap. I DO NOT recommend buying anything from them.
Great experience
Great experience. Will still try the product but very satisfied so far.
I bought the wrong size
I bought the wrong size. I bought 6 in the wrong size. Owell lucky for my daughter they fit her. :p
I’m still waiting for a response to my…
I’m still waiting for a response to my email. Very poor service indeed
Returning items is difficult
Fairly easy to see order but returning has been problematic. I have arranged to return one opened pair of underwear under the returns app on their system. I contacted customer service about how to return the other unopened items I have. I did get a response and was asked to reply if I needed a returns number and address but as yet I have not received a response or a refund for the other item. Not exactly impressed with the lack of communication sadly.
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