Black Cat PC - Providing Dell Parts Since 1998 Reviews 

758
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders always arrive securely packaged and exactly as described. Consumers consistently point out the extremely helpful guidance provided when choosing the correct components for their laptops. Many people state that these replacement parts work wonderfully and offer truly great overall value for money. Some reviewers were not happy with the courier service, mentioning occasional delivery delays or minor address finding mishaps. However, most individuals still find the overall ordering process remarkably smooth, professional, and reliable enough to return again.

What people talk about most

Product

Consumers find product satisfaction, frequently praising the reliable delivery of genuine Dell replacement... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast and... See more

Service

Users describe positive interactions with service, highlighting great value and excellent overall... See more

Order

Clients share satisfaction on order processes, noting that placing items is straightforward and deliveries... See more

Quality

People report high satisfaction with quality, highlighting that parts arrive promptly and function as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent first class service, part delivered fast during holidays. Friendly staff. Will buy from again without hesitation. Beware parts on other websites, I had all kinds of issues but correct part f... See more

Company replied

Rated 5 out of 5 stars

I ordered from from Black Cat because the information regarding part numbers and models on their website gave me the confidence that I was ordering the right battery for my lap top. Delivered quickly,... See more

Company replied

Rated 5 out of 5 stars

After thinking I'd need a questionable replica part off Amazon, i am really glad i didn't go there! I was really impressed with the quality of the product i received from black cat, with it being a... See more

Company replied

Rated 5 out of 5 stars

Battery arrived on time but with missing part, however they’ve dealt with it in no time. Will use again in the future for any Dell spare parts , recommend them for their customer service. Their... See more

Company replied


Company details

  1. Computer Hardware Manufacturer
  2. Battery Store
  3. Computer Accessories Store
  4. Computer Repair Service
  5. Computer Store

Written by the company

We have been trading for 20+ years supplying Genuine Dell laptop batteries, chargers, docks, keyboards and many other parts. We are registered Dell partners with experience and knowledge to help you find original (OEM) parts for your laptop. All our products are supplied with 12 months warranty. We offer free next-day UK shipping* on orders placed before 4 pm. *Geographic exclusions and additional shipping charges may apply to remote postcodes.


Contact info

5.0

Excellent

TrustScore 5 out of 5

758 reviews

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1-star

Asks customers to review

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5.0

All reviews

(758)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good friendly service

Good friendly service. Not always the cheapest but their service and personal communication is great.

14 November 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review. I'm glad we could help.

Rated 5 out of 5 stars

Battery in laptop for teenager at…

Battery in laptop for teenager at university not holding charge. Confirmed as in stock, ordered and arrived next day which was perfect as home for reading week. Fitted and sorted, original DELL part nicely packaged to protect, but not excessively done.

4 November 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Simon for your review.

Rated 5 out of 5 stars

Definitely Recommended

Really helpful as I was trying to source the items. Great comms. Good price and quick dispatch. Very happy with the transaction.

31 October 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review David

Rated 5 out of 5 stars

Excellent in every way

Excellent in every way! Highly recommended. Urgently needed a replacement PSU for a Dell server. Spoke to the very knowledgeable Rob over the phone with a pre-sales enquiry, he then followed up by email. The PSU was delivered next day. 5 Stars all round!

25 September 2024
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Reply from Black Cat PC - Providing Dell Parts Since 1998

Hi Mark, Thank you for your feedback, always happy to help.
Rob

Rated 5 out of 5 stars

The battery replacement for my laptop…

The battery replacement for my laptop came as said, original and new!! I really recommend them because they are the first ones who really respect what they put inside their products' description. Until I ordered from them, I did 2 returns for other 2 batteries.

18 September 2024
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Reply from Black Cat PC - Providing Dell Parts Since 1998

Hi Andrei,
Thank you for your kind comments.

Best regards
Rob

Rated 5 out of 5 stars

Great service

Great service, was phoned immediately after I’d placed the order to correct a mistake in my address, the part arrived the next day and was perfect.

2 September 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review

Rated 5 out of 5 stars

Fast

Fast, friendly service with fantastic customer support on the end of the phone.

27 August 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks for the fantastic review Matthew

Rated 5 out of 5 stars

Found this company on the web - Great

Found this company on the web. Struggling to source a dell part. They were able to source and ship out to me in a good time frame.

23 August 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review

Rated 5 out of 5 stars

Highly recommended. Thank you.

Great communication. Had the charger I needed. Fast delivery highly recommended. Would use again Many Thanks :)

23 July 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review Paul

Rated 5 out of 5 stars

Great price

Great price, fast delivery, excellent company.

22 July 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks for the fantastic review Tom

Rated 5 out of 5 stars

Impressive

What I wanted was easy to find and to buy. It's compatibility was quite clear and easy to find. I received the product in less than 24 hours after ordering. I was really impressed.

11 July 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks, Jacqueline for your thoughtful comments.

Rated 5 out of 5 stars

Excellent Service

Great service and speedy delivery. Cannot ask for anymore.

1 July 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Matthew for your kind comments

Rated 5 out of 5 stars

Incredibly quick delivery

Incredibly quick delivery. Ordered after 2pm, delivered next day by 9:30am

18 June 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Ellis.

Rated 5 out of 5 stars

fast delivery

Ordered 3pm one day and deliverd next morning

18 June 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review Malcolm

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