Black Cat PC - Providing Dell Parts Since 1998 Reviews 

758
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders always arrive securely packaged and exactly as described. Consumers consistently point out the extremely helpful guidance provided when choosing the correct components for their laptops. Many people state that these replacement parts work wonderfully and offer truly great overall value for money. Some reviewers were not happy with the courier service, mentioning occasional delivery delays or minor address finding mishaps. However, most individuals still find the overall ordering process remarkably smooth, professional, and reliable enough to return again.

What people talk about most

Product

Consumers find product satisfaction, frequently praising the reliable delivery of genuine Dell replacement... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast and... See more

Service

Users describe positive interactions with service, highlighting great value and excellent overall... See more

Order

Clients share satisfaction on order processes, noting that placing items is straightforward and deliveries... See more

Quality

People report high satisfaction with quality, highlighting that parts arrive promptly and function as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent first class service, part delivered fast during holidays. Friendly staff. Will buy from again without hesitation. Beware parts on other websites, I had all kinds of issues but correct part f... See more

Company replied

Rated 5 out of 5 stars

I ordered from from Black Cat because the information regarding part numbers and models on their website gave me the confidence that I was ordering the right battery for my lap top. Delivered quickly,... See more

Company replied

Rated 5 out of 5 stars

After thinking I'd need a questionable replica part off Amazon, i am really glad i didn't go there! I was really impressed with the quality of the product i received from black cat, with it being a... See more

Company replied

Rated 5 out of 5 stars

Battery arrived on time but with missing part, however they’ve dealt with it in no time. Will use again in the future for any Dell spare parts , recommend them for their customer service. Their... See more

Company replied


Company details

  1. Computer Hardware Manufacturer
  2. Battery Store
  3. Computer Accessories Store
  4. Computer Repair Service
  5. Computer Store

Written by the company

We have been trading for 20+ years supplying Genuine Dell laptop batteries, chargers, docks, keyboards and many other parts. We are registered Dell partners with experience and knowledge to help you find original (OEM) parts for your laptop. All our products are supplied with 12 months warranty. We offer free next-day UK shipping* on orders placed before 4 pm. *Geographic exclusions and additional shipping charges may apply to remote postcodes.


Contact info

5.0

Excellent

TrustScore 5 out of 5

758 reviews

5-star
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1-star

Asks customers to review

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5.0

All reviews

(758)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent :)

Item exactly as described, and arrived next day as needed. What more could you want?

13 June 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks for the great review

Rated 5 out of 5 stars

Excellent service!

A quick phone call and Black Cat knew exactly what part I needed. It was packed up and sent same day, arrived very quickly. Excellent service, very impressed.

14 June 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for taking the time to leave us a great review Luke

Rated 5 out of 5 stars

Great service

They advised me correctly on the replacement battery and the instructions on how to swap it out were excellent.

4 June 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review Stephanie

Rated 5 out of 5 stars

Excellent customer service; good prices

Excellent customer service and very competitive pricing on genuine Dell spare parts. Black Cat couldn't have been more helpful from the moment I placed my order. Great communication with order shipping updates by email. I purchased a new keyboard for my Dell Latitude laptop and it arrived promptly and fitted perfectly. I will use Black Cat again when I need spares. Highly recommended.

7 June 2024
Unprompted review
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review Steve

Rated 5 out of 5 stars

Great service, prompt delivery

Original dell battery delivered in a fraction of the time that the official site offers

23 May 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the review Brett. I'm glad we could get the part to you quickly

Rated 5 out of 5 stars

cool

that's cool

16 May 2024
Unprompted review
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the 5 star review Jerry

Rated 5 out of 5 stars

Service was excellent

Service was excellent. Received my item the next day as promised. The ol chap on the phone was very helpful and knowledgeable. Item was in brand new as described on website.

7 May 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review Naz

Rated 5 out of 5 stars

First class in all repects

Total engagement with the transaction (replacement battery for a machine 11 years old) including phone calls before purchase and after fitting and a long and informed discussion about battery management. And the packing and delivery were absolutely first class.

27 April 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for your thoughtful comments.

Rated 5 out of 5 stars

HIGHLY RECOMMENDED

Excellent fast service and delivery thanks

25 April 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review

Rated 5 out of 5 stars

Superb service

The proprietor went out of his way to help me, when my laptop power cable failed the afternoon before leaving the UK on holiday.

3 April 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review JS

Rated 5 out of 5 stars

I recommend

Very good choice. Next day delivery

10 April 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks for the great review Jan

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, recommended the correct battery for my laptop, excellent coms, great price and fast despatched. All round great service.

5 April 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the fantastic review

Rated 5 out of 5 stars

Excellent and rapid service

Excellent service, Black Cat PC were able to source a part for me that was difficult to find. They were also able to expedite this to me. Thanks!

26 March 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks for the great review.

Rated 5 out of 5 stars

Rob is very knowledgeable and happy to…

Rob is very knowledgeable and happy to help. Parts arrived the next day. Definitely a go-to for Dell parts.

26 March 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review Tim

Rated 5 out of 5 stars

Saving an old "steam powered" machine!!!

Thanks Black Cat, considering my computer is an old Dell inspiron N5040 you managed to supply me with a brand new Dell keypad at a very reasonable price & with excellent delivery. It`s saved me the cost of new computer & the subsequent transfer of data. Would recommend you as a supplier of quality parts. Once again many thanks.

26 March 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Hi Dave, thanks for the thoughtful comments, you were quite lucky as that was the last one I had.

Rated 5 out of 5 stars

Great service - again!

As with a number of previous orders, delivered the next day and very well packaged with excellent communication from both Black Cat and their courier.

21 March 2024
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Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks for another order and a great review.

Rated 5 out of 5 stars

Quick dispatch, genuine part

Although i ordered my replacement laptop fan late on a Friday, it was posted and arrived on Saturday, got the fan replaced by the evening and it's working perfectly. Excellent service.

23 February 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review NL

Rated 5 out of 5 stars

Extremely speedy response and delivery

Extremely speedy response and delivery. Even called soon after ordering to confirm part numbers and ensure I would receive the correct item for my laptop.

5 February 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the thoughtful review.

Rated 5 out of 5 stars

Fast delivery, right part. Perfect.

Next day delivery, perfect part. I was able to fix the computer in 20mins with the aid of Black Cat, an iFixit kit and a YouTube video. Sorted for £28, which would not even have paid for the fuel to get us to the nearest repair shop. We live in a remote part of NW Scotland and the laptop is how we pay the bills. Thank you.

15 February 2024
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review Sue

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