AI customer service
I had a very frustrating and concerning experience with this company.
I purchased a watch through their Facebook store, but because my phone number and email needed to be updated, I did not receive a proper receipt or order confirmation. I contacted them immediately through email and their online chat, but after almost a week of repeated follow-ups, I still have not received a receipt, clear order confirmation, or reliable tracking information.
Their replies have been vague and generic. At one point, they blamed “global logistics disruptions” for the lack of tracking updates, but that does not explain why they cannot simply resend a receipt or provide a basic order confirmation. This made me seriously question whether the store is legitimate or whether the customer service is mostly automated.
A legitimate company should be able to quickly provide a receipt, order number, shipping carrier, and valid tracking information. Instead, I have been given unclear responses and no meaningful resolution.
At this point, I cannot recommend purchasing from this company. I am considering disputing the charge with my credit card provider unless they provide proper documentation or issue a refund. Here is their word-for-word last email after a whole week of back and forth:
""Thank you for your message, and we apologize for the frustration caused.
We have reviewed your order, and we understand your concern regarding the receipt and tracking details.
Please note that there has been a slight delay in tracking updates due to current global logistics disruptions affecting international shipments. In some cases, courier systems take additional time to sync tracking information once parcels are handed over and begin international transit. This is why you may not yet see full updates or a receipt confirmation in your inbox.
However, we would like to assure you that your order has been processed and dispatched, and it is currently in transit within the shipping network. Once it reaches the next scanning hub or destination country, the tracking information will begin updating properly in real time.
We also sincerely apologize that you did not receive the receipt earlier. We can resend it immediately if needed—please let us know, and we will forward it to you without delay.
We appreciate your patience and understanding during these unavoidable global shipping delays, and we are actively monitoring your shipment to ensure it reaches you as soon as possible. ""
21 April 2026
Unprompted review
