LUXXURI Reviews 

1/5 — BUYER BEWARE

I purchased a Tissot PRX from Luxxuri that was represented to me as authentic. After receiving it, I became concerned about its authenticity.

I then purchased an authentic Tissot PRX so I could compare the watches side by side. The differences between the watch I received from Luxxuri and the authentic watch were clear enough that I contacted Luxxuri and requested a refund.

I have photos documenting the watch, packaging, tags, serial information, case back, bracelet, and side-by-side comparisons with the authentic watch.

Despite contacting Luxxuri about the issue, I still have NOT received a refund. Instead of getting meaningful customer service or a resolution, I have continued receiving responses that appear to be generic, AI-generated messages.

I paid for an authentic Tissot—not a counterfeit or replica. At this point, I have the product, the documentation, comparison photos, and a record of my attempts to resolve this directly with Luxxuri.

My experience has been extremely disappointing. If you’re considering purchasing a luxury watch from Luxxuri, I strongly recommend verifying its authenticity immediately after receiving it and keeping every receipt, photo, tag, package, and communication.

Until Luxxuri provides my refund and resolves this matter, I cannot recommend this company.

Just small time crooks & frauders ! They use 'bait and swich' tehnique...which is 3000 years old. Beware, DO NOT BUY ANYTHING from their fake: web, address,watches !! They belong in jail not among us ! Avoid at any cost !!
Also beware of what Royal Mail have on their site "Why are there no tracking details on my item yet?

This can happen if you’ve ordered an item online. The seller might have created a tracking number, but not handed your item over to us yet.

Once we receive the item, we’ll update the status in Track Your Item. Please check back later.

If you’ve had your reference number for more than a day and there’s still no tracking information, please contact the sender. Ask them to confirm the number is correct and that the item’s been passed to us" In my case there were six days...and I got their miserabile A.I...

I ordered a $370 Tissot watch that was slightly cheaper here than other websites. It shipped from Canada to Texas in 7 days. There were no surprise fees (import taxes or tariff nonsense), clear tracking, and arrived in perfect condition. I registered the device serial number with Tissot. I would use Luxxuri again.

Purchased a watch on their website. While the communication was good it seemed to be AI generated. Shipping times were very long and when asking for an upgrade to speed things up all I got were automated responses with no answers. Then out of blue my order was cancelled with no explanation.

I was searching the web for a discontinued Tissot T Race watch. A very popular watch a few years ago, but they don’t produce this model anymore. This site looks legit. For $150 off the original retail price, it seemed believable.

At a glance, the address shows that Luxxuri. Co is an actual storefront in a mall about a 5 Hour drive from me, but in Toronto. So it has to cross the border. I already realize that in a legit business with proper border paperwork takes about 1 to 3 days to get through Canadian customs.
The website says to allow about five business days for the processing transaction. No big deal - I’m willing to wait the possible two weeks total time it may take to arrive on a discontinued product at a decent price. $500 vs the original msrp of $650.

Five business days later they did process the transaction as stated, and populated a FedEx shipping label of Chicago. Four BUSINESS days after the shipping label was produced there was no updated tracking information on that label, so I reached out to their customer support.

I have purchased products from China before and there is always some sort of shipping confirmation that can be produced outside of the US. Even though the US FedEx system might not have updated tracking here, the company sending you the product has an idea of where it is before it enters the county.

I sent an email three days in a row, asking for an update. At this point I felt like I was going to be scammed. They always replied, but around 4am. Again I am in the same time zone 5 hours away from their storefront. So I know this product is probably coming from China in a shipping container. I never got a good response from their customer support, as it was probably AI driven responses.

At this point, I started copying website information and our email communication into AI myself. As AI was scrubbing the net for reputable reviews they instantly told me to contact my bank and request a refund.

I visited my bank in person and showed them the email correspondence. With the payment method that I used, I am up against the clock as it has been three weeks, not business days, but a total of three weeks.

If you go onto the companies website and read the fine print they use a third-party called Shopify and they basically leave themselves an “out” at any point. If the watch is counterfeit, which I recently learned that there is a ton of Tissot counterfeits out there (which doesn’t make a lot of sense to me for the price point). but so be it. If the watch has issues, or if it doesn’t show up at all, they’re not responsible.. more less.

Scroll to the bottom of their webpage, click on “company policies”, and then “terms of service”. Never mind the “refund policy” because everything you need to know is in the terms of service. If a company has to put all this in writing the way that they word it. It’s not a company you should be doing Business with.

Three weeks later I gave up on their “AI” support that kept saying “they are awaiting a response from their logistics team to get an update on tracking”. That never came. It simply stated you can expect 15 to 25 business days and that they don’t wanna give you wrong information. All things you probably wanna know upfront without reading fine print?

That said, today there is movement inside of the United States, but I am betting it is a Chinese knock off. If this is the case, I am going to film the unboxing as I already know what to look for if it’s counterfeit. I’m going to request a refund from my bank today. I’m not going to bother with their AI Driven customer support.

I would tell you to spend the extra hundred bucks and buy the product from another company. This company is not legit. If you use AI to research or read other reviews within trust pilot or Reddit you will see.

As for the people leaving good reviews, they probably have a knock off and they don’t realize it. If you wanna buy a $500 watch and are OK with a good looking $100 dollar watch comparable by sight, so be it.

If I can still edit my own review later, I will circle back to this

DO NOT, UNDER ANY CIRCUMSTANCE -
do not order watches from this company.
They are absolutely a fraudulent, bait and switch company advertising hard to get watches and too good to be true pricing. I placed an order for 3 watches, one of them being a rare Seiko SKX Series Watch (SSKO27).
That watch cost me $479 out of my entire order which was just below $1,000 total. When Luxxuri informed me that this watch was not available any longer - it was listed as available when I purchased it - they only offered a refund of $245.00 & not the full amount that I paid for that indivudal watch from my order.

They are using AI chatbots on their support email, and will not answer any direct questions on why I am only getting a $245 refund. So now, I'm letting Chase and Visa handle it from here. I WILL get all of my money back, Luxxuri. This is absolutely an AI driven, bait and switch operation.

DO NOT, UNDER ANY CIRCUMSTANCE make the same mistake I did ordering through this FRAUD of a company.

quality watch at a super reasonable price and quick delivery...Thank you Luxxuri...!

Great service from Luxxuri went above and beyond to make this birthday surprise of picking up a watch for my Dad a great one. Thank you for the extra attention and great service.