the kurzgesagt shop (EU) Reviews 

250
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product range and the superb quality of items like calendars, clothing, posters, and books. People also mention that purchases arrive well packaged, look stunning, and offer a meaningful way to support the creative team. Some reviewers were not happy with shipping times, noting significant and frustrating delays in receiving their holiday orders. Consumers also mentioned waiting many weeks past expected dates without receiving prompt or clear communication regarding delivery status. Buyers expressed disappointment when packages failed to arrive on time for special occasions despite ordering well in advance.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, creative designs,... See more

Quality

Consumers express immense satisfaction with product quality, noting that items like pins, books, and clothing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, balancing praise and frustration.... See more

Order

Reviewers highlight mixed experiences with their order processes. Many consumers report swift deliveries,... See more

Staff

Reviewers express high satisfaction and appreciation regarding the staff and support team. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love the Kurzgesagt shop. The product range is awesome - and the products I've purchased (calendar, desk day week view, t-shirt and jumper) have all been supremely high quality. The art... See more

Company replied

Rated 5 out of 5 stars

I have bought several items - pins, cups, shirts, hoodies, plushies, posters, journals, notebooks, calendars - over the last two years and have never regretted it. Everything is of high qualitity and... See more

Company replied

Rated 5 out of 5 stars

Some time after my purchase of the Kurzgesagt Traveller's Pass Keychain, I happened to be abducted by a passing alien ship. Terror gripped me as I saw a strange lumbering creature inspect each of the... See more

Company replied

Rated 5 out of 5 stars

Communication is nice - so nice! - clear and swift. The purchases arrive according to the estimated time when you order them. And every gift I ordered so far is a huge succes. We adore the beautiful c... See more

Company replied


Company details

Written by the company

We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(250)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great products, delivery of heavy item can be improved

Great products. Best calendar on the market.

The Artbook is great, but was damaged during delivery. Could have been avoided with some bubblewrap

5 February 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi there, thank you so much for your kind words, it truly means a lot to us! We’re so happy to hear you’re enjoying the calendar and the Artbook overall.

I’m really sorry to hear the Artbook arrived damaged. I’ll reach out to you via email shortly so we can sort this out for you as quickly as possible.

Rated 5 out of 5 stars

Love to support kurzgesagt

I have bought several items - pins, cups, shirts, hoodies, plushies, posters, journals, notebooks, calendars - over the last two years and have never regretted it. Everything is of high qualitity and brings joy to me, my familiy or the ones who got presents from me. My favourites are the time line posters, the hoodies and the notebooks. It has never been so easy and rewarding to support a great concept while enjoying wonderful products.

24 December 2025
Unprompted review
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Reply from the kurzgesagt shop (EU)

Hi there Monica, thanks so much for sharing your valuable feedback especially on the quality aspect of the products.Thank you for your support and for taking the time to share such kind words.

Rated 5 out of 5 stars

Listen to these birbs!

The most impartial, genuis, informative group i have ever had the priviledge of viewing and their products are to so high quality, approachable and designed by real humans and given the time we live in this means more than ever. Thank you Kurzgesagt!

10 October 2025
Unprompted review
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Reply from the kurzgesagt shop (EU)

Hi there, thanks so much for sharing your valuable feedback. It’s wonderful to hear such kind words and it genuinely makes us happy. Thank you for your continued support.

Rated 5 out of 5 stars

Support their YouTube, get something nice and special!

I came here to support their amazing YouTube channel. And while supporting them I get something very nice and special too!
They put so much effort in everything, it's really astonishing. Great fan of everything they make, whether it's a video or graphics or even fluffy and soft ... love it.

9 October 2025
Unprompted review
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Reply from the kurzgesagt shop (EU)

Hi Michael, thank you so much! We’re thrilled to hear you enjoy everything we create, it means a lot to know our efforts make a difference for amazing fans like you.

Rated 5 out of 5 stars

perfect

fast delivery, great products! Love it! Bought several times over the last few years and never a single complain.

11 February 2026
Unprompted review
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Reply from the kurzgesagt shop (EU)

Hi Natalie, thank you so much! We’re thrilled to hear you’ve enjoyed our products over the years and appreciate your continued support.

Rated 5 out of 5 stars

Merch is really nice

Merch is really nice, both visually and the clothes material is comfortable and seems to be durable. I assume the quality brings cost on your end, altough is quite expensive from the perspective of eastern/central European. Nevertheless, absolutely deserved 5/5

11 February 2026
Unprompted review
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Reply from the kurzgesagt shop (EU)

Hi Lukasz, thank you so much for your thoughtful review! We’re glad you love the quality and comfort, and we truly appreciate your support, it means a lot.

Rated 5 out of 5 stars

Great!

The packaging is great, no damage and in good condition. Love the quality of the metal and the website! Thank you!

11 January 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Margot, thank you so much for your kind words! We're thrilled you love the quality and that everything arrived safely.

Rated 5 out of 5 stars

Excellent quality

Their videos and products are both equally great. :)

11 February 2026
Unprompted review
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Reply from the kurzgesagt shop (EU)

Hi Aheli, thank you! We're so glad you enjoy both the videos and the merch, it means a lot!

Rated 5 out of 5 stars

Kurzgesagt is a joy

Kurzgesagt is a joy. I love their work on the channel, but I must confess I love their merch even more. I became a collectionist calendar after calendar, pin after pin, and now I often think about Kurzgesagt when it comes to home decor!

10 January 2026
Unprompted review
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Reply from the kurzgesagt shop (EU)

Hi Omar, thank you! It’s wonderful to hear our merch brings you as much joy as the channel, we love having fans like you in our community!

Rated 5 out of 5 stars

Everything went well

Everything went well. I purchased two calenders and a keychain and they looked just as beautiful as advertised on the website. It took a few days for the order to be shipped but I think that was due to the calender being highly requested at the time. Would definitely order again. :)

7 October 2025
Unprompted review
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Reply from the kurzgesagt shop (EU)

Hi Katharina, thank you so much! We're glad everything arrived beautifully and we’d be happy to have you order again anytime.

Rated 5 out of 5 stars

great!

some great merch from a great channel and fair prices. what more is there to say

11 February 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Seb, thank you! We're so happy you love both the channel and the merch, it means a lot!

Rated 5 out of 5 stars

It's a joy to support this YouTube…

It's a joy to support this YouTube channel. And the merchandise is well crafted

16 December 2025
Unprompted review
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Reply from the kurzgesagt shop (EU)

Hi there Enrico, thank you so much! We're thrilled to hear you enjoy the channel and our merchandise, it means a lot to us.

Rated 5 out of 5 stars

The products are great

The products are great! I would rate the experience 4,5 out of 5 because in one of many occasion the product was a bit damaged due to transportation.

11 February 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Edoardo, thank you so much for your feedback! We’re glad you enjoy our products and appreciate your honesty about the occasional shipping issue. We’ll keep working to make every order perfect!

Rated 5 out of 5 stars

Excellent products

Having ordered a few times the quality of products is top tier and the shipping is fast. I haven't had any problems with any of my orders!

15 May 2025
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Tanja, thank you so much for your kind words! We’re thrilled to hear you’re happy with our products and shipping, and we really appreciate your continued support.

Rated 5 out of 5 stars

Health journal and Earth cup

I've bought a journal and a cup. Both are insanely high quality. Based on the content they create, onhestly, it was expected. Nontheless it was a surprise how well the journal is done and how good the cup looks and feels.

12 December 2025
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi David, thank you so much for your lovely feedback! We’re thrilled to hear you’re enjoying the journal and cup, it means a lot to us that our quality met your expectations.

Rated 4 out of 5 stars

Christmas delivery

I liked that they told me at checkout, that my delivery wouldn't have made it to me in time for Christmas. It would have been a worse fest.
It should also be said, that i didn't expect it to take another month.

10 February 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hello, I sincerely apologize for the delay with your order and truly appreciate your patience! The recent holiday period brought some unexpected challenges: our warehouse was operating at reduced capacity, certain internal teams were on holiday, and our delivery partners experienced difficulties processing shipments. I share this not to excuse the delay, but to provide full transparency. Thank you for understanding, and we hope you enjoy your order!

Rated 5 out of 5 stars

Great products

Great products, feel very well crafted and made with care. Only thing that would be nice would be more International distribution hubs (UK please), that overseas shipping is a kicker.

11 February 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Frefye, thank you so much for your kind words! We really appreciate the feedback about international shipping and will keep it in mind as we grow.

Rated 5 out of 5 stars

Awesome

I absolutely love the Kurzgesagt shop. The product range is awesome - and the products I've purchased (calendar, desk day week view, t-shirt and jumper) have all been supremely high quality. The artwork (human! Not ai slop!) is impeccable and so beautiful, and the clothing is top tier quality wise, and I always get compliments on it.

I can't wait to make my next purchase - and it's all the better for knowing I am helpful to support their content while doing so. Awesome. Awesome. AWESOME.

11 February 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Abi, thank you so much for your amazing feedback! We’re thrilled you love the products and the artwork, and it means a lot to hear our work is appreciated. We can’t wait to share more with you!

Rated 2 out of 5 stars

PLEASE give us customers the option of…

PLEASE give us customers the option of NOT choosing Postnord when sending something to Denmark. They ALWAYS screw it up. ALWAYS! Give us the option of choosing professionals like GLS, Bring, FedEx, DAO etc.
Otherwise: wasted time, frustrations and more wasted tinme and more frustrations, due to Postnord. They are chaotic, dont follow their own rules, their delivery man lies about one being at home and dont follow their own message of delivering the package at a pick up place. Dont use Postnord.

6 February 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Christian, thank you for your feedback, and we’re very sorry for the inconvenience you’ve experienced! Please note that shipping options are always available at checkout, but the available carriers can depend on the destination and location. We truly appreciate your input and will keep working to provide the best possible delivery experience.

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