Swiitch Reviews 4,519

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that communication was clear, prompt, and kept them well-informed throughout the process.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing it as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big thanks to Swiitch for making our house purchase glitch free in record time ! We were under pressure to move quickly and Alex White, our dedicated contact offered us regular updates and a hassle... See more

Company replied

Rated 5 out of 5 stars

I have just exchanged and my point of contact at Swiitch was Joy and Daniel. I wanted to say from the first to last email Joy and Daniel have been super helpful, patient and consistently replie... See more

Company replied

Rated 5 out of 5 stars

SWIITCH were recommended to me by the estate agents, LHB. ... and working together they made the process of selling my property an amazing experience. My handler, Meg Axisa, was so helpful over the... See more

Company replied

Rated 5 out of 5 stars

Overall, a good experience. We recently bought our first house, and Switch assisted us with the conveyancing. The whole process was very smooth and straightforward. Anjina Joseph, our point of contact... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Lawyer
  4. Real Estate Attorney

About Swiitch

Written by the company

Swiitch is the new name for Shoosmiths’ conveyancing services.

About us

We recognise that every client is unique, and every conveyancing transaction is different. Whether you are taking your first steps on the property ladder, buying your dream home, upsizing, downsizing, selling or re-mortgaging, we are here to make the legal side of the conveyancing process as quick, efficient and as hassle-free as possible.

Award winning

We won National Conveyancing Firm of the Year and Residential Property Team of the Year at the British Conveyancing Awards 2023.

Client service

We strive to provide exceptional client service by being:

• Easy to communicate with: direct dial phone numbers give you straightforward access to us and we offer advice in plain English, taking time to explain the conveyancing process to you

• Approachable: we are open seven days a week and weekday evenings for your convenience

• Personal: you will have a dedicated Conveyancer and assistant, who will be your first point of contact

• Transparent: we offer fixed fees wherever possible, only requiring payment on successful completion of a transaction

• Secure: we provide secure, online access to view progress in your transaction, and you can transfer documents and information quickly, easily and safely.

Free quote

Use the free conveyancing calculator on our website to find out how much your move is likely to cost.

Contact us

Call or email us to discuss your next move

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Liam Cook and Amy Tully both amazing.

Liam Cook and Amy Tully made the whole sale and purchase much easier and straightforward- always available at the end of the phone and responding to emails within the hour. Thank you for the support throughout the house move - would use again in a flash. Thanks again Ray & Sarah

27 February 2026
Unprompted review
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Reply from Swiitch

We’re delighted that Liam and Amy’s responsiveness and support helped make your sale and purchase more manageable. We appreciate your trust and would be happy to help again in the future.

Rated 3 out of 5 stars

A bit like Chinese whispers and all…

A bit like Chinese whispers and all very last minute but got the job done eventually. "Fixed price " a bit of a joke. Mostly I am frustrated that they had to keep bothering my mum when I had been given the impression that speaking to her to establish capacity would be enough. Demi Marston was always polite and responsive to calls. Tracey was also very helpful

12 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your honest feedback. We’re pleased to hear the positive feedback about Demi and Tracey, even if some moments felt a little last minute. Your comments are very helpful, and we’ll use them to review how communication can be made clearer earlier in the process. We appreciate you recognising the team’s politeness and responsiveness.

Rated 5 out of 5 stars

We recently used Swiitch for the sale…

We recently used Swiitch for the sale of our old home and purchase of the new one. We would highly recommend their services.
We dealt with Liam Cook. He made the process simple and was easy to contact. If we ever had queries we could get hold
Of him quickly and he would give us the required advice promptly. In an industry that has a bad reputation, we found the process very simple with Liam and Swiitch.
Thank you. Would recommend.

11 March 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your experience. It’s great to hear that Liam’s accessibility and clear advice helped make the sale and purchase feel straightforward. We’re grateful for your recommendation.

Rated 5 out of 5 stars

Leanne and her team were amazing!

Leanne and her team were amazing. Efficient and supportive. Answered all my questions (even the silly ones) would recommend!

9 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your kind words. We’re delighted that Leanne and the team provided the reassurance and efficiency you needed. We appreciate the recommendation.

Rated 5 out of 5 stars

Always helpful and responsive to…

Always helpful and responsive to queries. Online process and shared workspace made uploading necessary documents straightforward.

11 March 2026
Unprompted review
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Reply from Swiitch

Thank you for the positive feedback. We’re glad our team’s responsiveness and the online workspace made things easier for you.

Rated 5 out of 5 stars

I had used Swiitch for the conveyancing…

I had used Swiitch for the conveyancing of my mother in laws property. I had no hesitation in using them when my father wanted to sell his house, and move in with me. Joybfrom Swiitch was amazing and was fantastic with my elderly father, who was not computer literate. Unfortunately my dad passed away 24hrs from completing on the property. I will be eternally grateful to Joy and and Daniel for thier patience and understanding. They also reassured my buyer, that we could still complete in a reasonable time frame. All the online instructions supplied by Joy were simple, and made me confident that I could complete the process my dad started. I only recieved contact when needed, but was confident my best interests were always being protected. I've not said this of any company in over a decade, but I have 100% confidence and faith in Swiitch. Basically don't listen to the doom mongers who bemoan the conveyancing process, just employ Swiitch. Mat Simpson

11 March 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing such a meaningful review. We’re deeply sorry for the loss of your father and appreciate you trusting us during such a difficult time. Joy and Daniel will be truly touched to hear how their patience, clarity, and support helped guide you through the process. Ensuring the buyer remained reassured and keeping everything moving sensitively was very important to us. Your confidence in our service means a great deal, and we’re grateful for your kind words.

Rated 5 out of 5 stars

Highlight recommended company and staff

Oli Hayley was exceptional in the handling the sale & house purchase. He was diligent, thorough, and great at communicating regularly with us. We'd highlight recommend this company, and Oli for all your conveyancing needs.

10 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your recommendation. It’s fantastic to hear how much you valued Oli’s diligence and regular communication. We're delighted that his efforts made a positive impact on your experience.

Rated 5 out of 5 stars

Amazing service from Lauren Elliot she…

Amazing service from Lauren Elliot she went above and beyond in supporting the process of selling and buying my new house! Would recommend to use Swiitch and the team to help with any property moves! Thank you Swiitch

10 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your kind feedback. We’re really pleased that Lauren’s dedication and support stood out during your sale and purchase.

Rated 5 out of 5 stars

Shauna was always professional and…

Shauna was always professional and responded to all queries with speed and efficiency. I cannot recommend her enough

10 March 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to share your feedback. We’re really pleased to hear that Shauna’s prompt communication and support made a positive difference to your experience.

Rated 5 out of 5 stars

James Gamblen was a consummate…

James Gamblen was a consummate professional from start to finish. Knowledgeable, accessible and dedicated we could not have wished for a better experience. We will ask for him by name next time as how could we go anywhere else.

6 March 2026
Unprompted review
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Reply from Swiitch

We’re delighted to hear how well James supported you throughout the process. It’s great to know he helped make your experience so positive.

Rated 5 out of 5 stars

Everything went smoothly with my house…

Everything went smoothly with my house transfer communication via phone and email with joy and Paul from lanes and Edward also.

10 March 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your experience. It’s great to hear that Joy kept everything moving smoothly for you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick at responding to questions, never had to chase

10 March 2026
Unprompted review
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Reply from Swiitch

We really appreciate your feedback. It’s great to know you received timely responses throughout and didn't feel the need to chase for updates.

Rated 5 out of 5 stars

Speedy and communicative

Owen Fitchett was especially helpful. Prompt with communication and kept me in the loop tbroughout.

9 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear that Owen’s communication and support helped keep everything clear and on track.

Rated 5 out of 5 stars

I could not rate Ryan enough

I could not rate Ryan enough, he has been amazing from start to finish. His communication and speed throughout has been exceptional. I would highly recommend Ryan.

9 March 2026
Unprompted review
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Reply from Swiitch

Thank you for the wonderful feedback about Ryan. We’re glad his quick communication and consistent support helped make the process smooth from beginning to end.

Rated 5 out of 5 stars

Our solicitor.

Our solicitor, Tom Love, was excellent in chasing updates and keeping us informed through a very prolonged and frustrating transaction.

6 March 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave a review. We’re pleased that Tom’s persistence and clear communication helped you navigate a challenging and drawn‑out transaction.

Rated 5 out of 5 stars

Highly Recommended!

We recently used Switch for the purchase of our new home and honestly couldn’t have asked for better solicitors.
As this wasn’t our first property purchase, we do have experience with other solicitors from our previous transaction, which makes the difference even more noticeable. Switch truly stands out from any other firm we have worked with.
The communication was absolutely excellent throughout the entire process. Every question we had was answered quickly and clearly, and we never felt hesitant to ask anything. It’s rare to find a team that is so approachable, responsive and genuinely willing to help at every stage.
Everything was handled very professionally and efficiently, always on time, and explained in a way that made the whole process much easier to understand. Buying a home can be stressful, but the team at Switch made the experience smooth, organised and reassuring from start to finish.
We are genuinely very grateful for their support and outstanding service. Without a doubt, for any future property purchase or sale we will only use Switch — we feel we have finally found our trusted solicitors.
Highly recommended.

27 February 2026
Unprompted review
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Reply from Swiitch

Thank you so much for sharing such a detailed and thoughtful review. We’re delighted that the team’s communication, clarity and approachability helped make the process smoother for you. It’s great to know that your previous experiences allowed you to recognise the difference our team made this time. We truly appreciate the trust you’ve placed in us and are glad to have earned your confidence for future transactions.

Rated 5 out of 5 stars

My solicitor

My solicitor, Sam Maloney, has been incredibly diligent and supportive during the purchase of my home. I would thoroughly recommend Sam for her kind and professional approach.

6 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your kind words about Sam. We’re really pleased to hear that her support and professionalism helped guide you through your purchase.

Rated 5 out of 5 stars

Isha Mistry is fantastic

Isha Mistry is fantastic. Isha has helped me with a few property purchases now and on each one I have found professional, reliable and responsive. Thank you Isha.

5 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your continued trust and for sharing such positive feedback about Isha. It’s wonderful to hear that her professionalism and reliability have consistently made your transactions easier.

Rated 5 out of 5 stars

Naj and the whole team were very…

Naj and the whole team were very professional and efficient communication was quick and they kept the stress down to a minimum. It was nice to have the Phone answered by a person not a computer.

5 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased that Naj and the team helped keep the process efficient and stress‑free, and that you appreciated speaking to a real person when contacting us. It’s great to hear the experience felt smooth and well‑supported.

Rated 5 out of 5 stars

First Class Service!!

My husband and are absolutely pleased with the service we received from Abi Atkinson and Kelly Stubbs from SWIITCH for our house sale & purchase. Abi has been professional, supportive, and always quick to respond with questions we had, any issues were handled incredibly quickly. Her communication with us was outstanding. We couldn’t be happier with the fantastic service, thank you so much. We would highly recommended. If you need something done, we recommend Abi. She goes above and beyond and provides a genuinely first‑class service. Thank you!!!

4 March 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for such a thoughtful review. We’re delighted that Abi and Kelly provided the level of service and support you needed throughout your sale and purchase. It’s great to know their communication and responsiveness helped everything run smoothly.

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