Shoesmarley

Absolutely disgraceful! Appear to be constructed with cheap lined cardboard, if you want a refund you need to send them to China! What a joke this bunch are, I took photos but sadly can’t see anywhere to add them here. Please do NOT order. Pictures bear absolutely no resemblance to the pieces of crap you will receive!

Absolute rubbish, sent wrong size, one pair not the correct order, quality terrible, can’t contact them page is blank, absolute con artists steer clear !!!!

I ordered boots and got sandals ! Not even the same type of footwear! I waited 3+ weeks! I should have read the reviews before I ordered, but it looks like an expensive lesson!

Wish I had read the reviews before I ordered, tried several attempts using different options to cancel my order which have all drawn a blank. How do they get away with saying they are a UK business when they are not. Now waiting for my order but already know they will be cheap shite from china

I would give zero score if I was able.
Appalling customer service, terrible quality product, poor delivery time and unable to return as they do not respond!
The website is deceptive as it states they are a UK company - so this is a lie and they should be reported and put out of business.
I have some terrible quality shoes, that I do not want, cannot wear as they don't fit and cannot send back as they will not respond .
Ordered on 13th November, delivered 28th November.
Trading standards are being notified

If I could give this a zero I would!
SCAM! Do not try to purchase anything from this site. It’s a scam and it’s an ai generated false website. I never received anything yet goods and haven’t ever got my money back!!

Omg I wish I'd read these reviews before purchasing from this so-called UK company. Took nearly 3 weeks to arrive, the most nasty, disgusting shoes I've ever seen. Even before I opened the horrible packaging I knew I'd been scamed, avoid at all costs, even having to give 1 star to write this is boiling my blood - going to now look at how I get a refund, avoid, avoid, avoid!!!!!

The trainers are so cheap and nasty. Badly made rubbish. In no way orthopedic as the insoles are like standing on a rock. I woldnt give £1 for these. Sizes are also uncorrect.

Ordered shoes 37th October. Have received no goods. Think this is a scam.

I wouldn’t even given this company a one star. I emailed support regarding my transaction. I was charged for two pairs of shoes not one. The email bounced back immediately(having read other reviews, other people have had exactly the same issue) and that’s when alarm bells started ringing. I know now that the whole site, including the ‘trusted family’ picture is AI 😡 I could kick myself

Please, please AVOID at all costs!!
I’d hate to think someone else has been stung.

Total scam. DO NOT BUY ANYTHING FROM THIS COMPANY. Not family run. Return address for refund is in industrial district in China. Had same problems as already listed here. Shoes extremely poor quality. Emails kept bouncing. Did get 15% refund but now going to take advice below and ask for remaining amount to be transferred back by credit card company.

For everyone, who, like me, got fooled by this fake 'family' business, I was successful in getting a refund by contacting my credit card provider (this also applies to debit cards), who had the power to use the charge back scheme. This works by allowing a cardholder to request their bank to reverse a transaction, essentially pulling funds from the merchant's bank and returning the money to the cardholder's account. This is possible from 120 days from purchase of the goods.

Avoid This Scam Website – Poor Quality and No Customer Service

I ordered a pair of shoes from this website, which claimed to be a family-run UK business. What I received was nothing like advertised — the shoes were extremely cheap in quality and looked nothing like the photos. It was clear this was not a genuine UK-based company.

When I tried to request a refund, I was told to contact them via email. However, the email address provided doesn’t even exist — my message bounced back as undeliverable. There was no other way to reach them.

Thankfully, I paid with my credit card and was able to dispute the charge and recover my £62. If I hadn’t used my credit card, I would’ve lost the money entirely.

Do not trust this site. It’s misleading, unprofessional, and clearly set up to scam customers. Save yourself the hassle and shop elsewhere.

Poor quality shoes, not leather as advertised and the wrong size. Requested a full refund, returned shoes as per the policy and haven't received my money nor any communication from the company. I wish I had done my research beforehand, they are definitely not a UK based firm and I think it is a scam. Very sad and frustrated at the moment grrrr.

Unbale to return item I was sent the wrong size. Sent email but had no reply, the email address do not work. Doing some research in hindsight, the the company is not appear to be registered in the UK. There there is no UK based address. These are clear red flags, wish I had checked first.

SCAM.....I recieved my shipment. 3 pairs of shoes. 2 the wrong size and 3rd pair was a pair of trainers.
I tried to email them on their Info email address and their Support email. Both email addresses got rejected.
I have now gone on their site and messaged them. I am yet to hear. I have lost £76

Just what everyone else has said. A larger version of plastic dolls shoes 😡 Not even synthetic leather or fabric. AVOID THE WEBSITE IS VERY DECEIVING!!!!!

I sent this email and surprise, surprise, it came back undelivered. I don't know why I bothered even typing it all out, but it felt good.

DEAR SIRS,

PLEASE EXPLAIN TO ME WHY I AM STILL WAITING FOR MY ORDER TO ARRIVE, WHICH WAS PURCHASED ON 160825. WHY ON EARTH HAS IT TAKEN 12 DAYS SO FAR AND I ATILL HAVEN'T RECEIVED THEM.

WHAT WAS THE POINT OF PAYING AN EXTRA £8.99 FOR EXPRESS DELIVERY FROM SOMEWHERE IN THE WORLD, BUT CLEARLY NOT THE UK. IT WOULDN'T TAKE A ROCKET SCIENTIST TO WORK OUT THAT YOU'RE PROBABLY IN CHINA.

YOU CLAIM TO BE A "UK FAMILY-OWNED BUSINESS", BUT THAT'S OBVIOUSLY BULLSHIT, BECAUSE WHY EARTH DO THEY NEED TO BE SHIPPED IF YOURE IN THE UK????????????????

WHY DO YOU NOT PROVIDE A TELEPHONE NUMBER FOR CUSTOMERS TO CALL ON YOUR WEBSITE????

WHERE IN THE UK IS YOUR HEAD OFFICE????. I DOUBT VERY MUCH THAT YOU HAVE ONE!!!!!

I'VE READ THE REVIEWS WHICH HAVE BEEN LEFT BY MANY DISSATISFIED CUSTOMERS. THIS SHOULD HAVE RUNG ALARM BELLS FOR ME, BUT IT DIDN'T. NEXT TIME, I'LL BE MORE CAUTIOUS.

EVERYONE SEEMS TO BE IN THE BUSINESS NOWADAYS OF BULK BUYING ON SITES SUCH AS TEMU, ALIBABA, ETC AT RIDICULOUSLY CHEAP PRICES, AND THEN FALSELY ADVERTISING THEM AS YOUR OWN PRODUCT AND HIKING UP THE PRICES PLUS ADDING EXTORNIATE DELIVERY CHARGES.

AS YOU WILL SEE FROM THE VARIOUS SCREENSHOT EXAMPLES OF THE EXACT SAME TRAINERS THAT YOU ARE SELLING ON YOUR FAKE WEBSITE, MAKING A NICE LITTLE PROFIT FOR YOURSELVES OF £20.00 PER PAIR OF SHOES OR TRAINERS.

DO YOU HAVE PATENTS FOR YOUR PRODUCTS?? I BET YA DON'T.

I WILL COPY AND PASTE THIS EMAIL ALIBG WITH ATTACHMENTS, SULLYING YOUR SO CALLED "UK FAMILY-OWNED BUSINESS" AND WOULD ADVISE EVERYONE TO STEER CLEAR OF YOUR FAKE WEBSITE.

CLEARLY, YOU'VE BEEN TAKING ADVANTAGE OF THE AI GENERATOR APP THAT'S ALL THE RAGE AT THE MOMENT, BECAUSE IT'S CLEAR THAT YOUR "FAMILY" PHOTOS ARE FAKE!!

ALL THE REVIEWS ON YOUR WEBSITE ARE FAKE TOO. THOSE CUSTOMERS PROBABLY DON'T EVEN EXIST.

SO, GIVE ME A FULL REFUND!!!

THERE ARE NO WORDS TO DESCRIBE PEOPLE LIKE YOU.

YOU'LL HAVE OUR CARD DETAILS ON FILE, SO BY THE END OF BUSINESS TODAY.

OH, BY THE WAY. IF YOU'RE A "UK FAMILY-OWNED " BUSINESS AS YOU CLAIM TO BE, WHY AREN'T YOU REGISTERED ON COMPANIES HOUSE????.

IF MY ORDER EVER ARRIVES AND THE TRAINERS ARE UTTER SHITE, THEN I WILL HAVE NO OPTION BUT TO SEND THEM BACK TO YOU WITH A PRESENT INSIDE THEM, TO SHOE YOU WHAT I THINK OF THEM.

Do NOT order from this site. They have ignored ALL my emails / requests and taken my money sending me the same pair of shoes twice which dont even fit.

A SCAM. Claims to be UK family owned and run business but looks to be based in Italy. Product eventually delivered but poor quality and wrong size. Tracking shows it came from China. Email addresses are all invalid so can't contact the crooks for a return. AVOID AT ALL COSTS!