Please consider locker delivery if possible. Customers could collect the parcel without wasting time to wait. Royal mail is the worst option. I use your products for many years.
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Review summary
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What people talk about most
Based on these reviews
The shiseido powder foundation is fantastic. I used the shade oak for my Mac studio fix powder n foundation colour NC 37 ( new formula) . The shiseido goes in seamlessly and is not drying at all. I ha... See more
I had a small issue with my order as one product was missing, but their customer service was amazing. They resolved the issue quickly, and arranged a replacement without any stress. These things... See more
My daughter loves this product so its on the christmas list every year. wish they had produced more large calendars though as I tried to grab one but too late so dissapointing. ...Waiting for the fa... See more
Company details
About Shiseido UK
Written by the company
Shiseido is a premium skincare and makeup brand that has been at the forefront of the industry for over 150 years. With a deep appreciation for the power of Japanese skincare, Shiseido offers a truly holistic experience that empowers you to reveal your most vibrant and radiant self every day.
As an innovative cosmetic company, Shiseido blends cutting-edge technology with breakthrough science from Japan to create skincare and makeup products that deliver exceptional results. Our commitment to excellence is reflected in every product we offer, from luxurious cleansers and serums to high-performance makeup that enhances your natural beauty.
Whether you're looking to elevate your skincare routine or your makeup essentials, Shiseido has something for everyone. Discover the power of Japanese skincare and experience the transformative power of Shiseido.
Contact info
1 Kingsway, WC2B6AN, London, United Kingdom
- +44 2038100770
- https://www.shiseido.co.uk/gb/en/contact-us
- shiseido.co.uk
4.4
Excellent
1K reviews
Replied to 59% of negative reviews
Typically replies within 48 hours
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Please consider locker delivery if…
Please consider locker delivery if possible. Customers could collect the parcel without wasting time to wait.
Royal mail is the worst option.
I use your products for many years.
7 April 2026
items ordered came on time many thanks
7 April 2026
Quick service
7 April 2026
Good value for money
Good value for money, various samples to choose from, nice and quick delivery, online system is easy to navigate
8 April 2026
My most trusted skincare brand
My most trusted skincare brand. Quick delivery and good value for money. A little goes a very long way.
7 April 2026
Fabulous foundation
Your foundation is beautiful I love the finish - at last I have found the one with the glow !
7 April 2026
Not like used to be
No free gifts when spending quite a lot of money .also please bring back the old style lotions you used to have and emulations
1 April 2026
I was advised I had a 15% discount as a…
I was advised I had a 15% discount as a first time buyer. Then was told no, discount only available for full price items.
Then my order arrived without the free samples and when I queried it I was advised that I had not processed my order properly and they could not send out the free samples and to go to a retailor and ask for free samples. Seriously I spent over £100 pounds and Shiseido could not even send out some samples some customer care.........
30 March 2026
Great product
Great product and always delivered on time and with some lovely samples.
Would still love my favourite Pureness powder foundation to come back though as nothing compared to that.
30 March 2026
Shiseido products are great and the…
Shiseido products are great and the delivery is very fast
27 March 2026
My return until now for more than a…
My return until now for more than a week is not yet refunded. I don’t like the shesiedo online works. Not easy unlike some other brand or company easy easy and quick. No update for the return. This is an expensive products but the way to do business and customer service not good at all.
16 March 2026
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