Cool Shirtz Reviews 

358
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, including clothing and accessories, noting the excellent fabric, unique designs, and prints. Many appreciate the comfortable items. Reviewers frequently highlight the exceptional customer service, describing it as attentive, helpful, and prompt in resolving issues. However, some customers experienced significant delays and issues with delivery, including packages getting lost or stuck in customs, and a lack of consistent tracking updates. A few people also mentioned unexpected import fees for international orders. Additionally, some reviewers noted concerns regarding sizing discrepancies and print durability after washing, with a small number reporting difficulties getting responses from customer support.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality of the clothing,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as lost packages, delayed... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a set of keycaps from Cool Shirtz, and because of shipping issues and the item being stuck in customs, I never did receive the keycaps. This was majorly due to the tariffs and shipping issue... See more

Rated 4 out of 5 stars

I had accidently ordered twice, leading to me having to pay the shipping fee twice. After sending them a mial about it they gave the additional shipping fee money back! Very good service.

Rated 4 out of 5 stars

I loved everything and especially the clothes. I just would’ve wished for more details throughout the shipping process. I didn’t even get an email from the shop that the package was on its way. Stil... See more

Company replied

Rated 5 out of 5 stars

Order went smoothly, and the clothes are of great quality Shipping to Germany took a while, but everything arrived in perfect condition We accidentally received the wrong hoodie, but Madi was in... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Only Cool Shirtz - Shipped Worldwide.


Contact info

4.1

Great

TrustScore 4 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(358)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

USPS Puts the Rank in Stank

USPS lost my package which was out of their hands given they’re based in Australia but I told them what happened and the wonderful Georgia immediately offered help and a refund with pensive responses. Very well oiled company backed by two cheeky goobers. So buy stuff from these blokes to help them through the teriffs. 🧌

1 March 2025
Unprompted review
Rated 5 out of 5 stars

customer service 🫶

I'm a repeat buyer from coolshirtz and recently had an issue with two defective bunny necklaces, but had a really great experience with amy from customer service. she was so helpful in answering my questions and getting the issue resolved. I really felt looked after and that my issue was important. 🫶

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Love it

I love this company. The quality is really good. The designs are dope af

Their Deskmats are also well done.

I can only recommend it.
The customs can be a bit pricey but that's fine. It’s not like they chose that.

And Amy ist the best. I fcked my one order completely. Had to cancel it. Ot was no problem at all.

12 February 2025
Unprompted review
Rated 3 out of 5 stars

Mehh

Really like this company, really like the quality and price of the clothing, However the customer service is shocking, i've contacted a few times with my current order and haven’t heard anything back. Contacted in the past for previous orders, heard nothing back. My current order has been processing for a few weeks now and no response from customer service. A shame as in the past i've usually received the order within 2 weeks of placing it. They need to improve their customer service but other than this cant fault them.

3 February 2025
Unprompted review
Cool Shirtz logo

Reply from Cool Shirtz

Hi Miles,

I'm sorry to hear you're dissatisfied with your experience.

While our support team may take longer to respond during busy periods, we never leave a customer service inquiry unanswered.

I’ve managed to find your emails, and can confirm that our team replied to all of them within 48 hours. It looks like we requested your order number to assist further, but we didn’t receive a response from you. You may need to check your spam folder in case our replies ended up there!

Regarding the delay with your recent order, it was placed while our warehouse was closed for renovations. We communicated this via a banner on our website, a checkout warning, and a newsletter email, notifying customers that fulfillment would take longer than usual. I can confirm your order has now shipped, and you should have received a shipping confirmation email with tracking details :)


A member of our support team has also responded to your latest inquiry with this information. Please don’t hesitate to reach out if you need any further assistance!

Thanks for the continued support! Appreciate you!

Rated 5 out of 5 stars

i absolutely love cool shirtz

i absolutely love cool shirtz
there products are amazing and so funny

there customer service is impeccable
especially Amy she helped so much with any questions or concerns i had

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service is Reliable and Compassionate

The quality of the shirts are good, they came reasonably fast considering they were shipping from Australia to the US for my order. I thought I had an issue with the sizing of one of the shirts, but it turns out that I just wasn't diligent enough in checking the sizing chart. Because the fit of the shirt was meant to be oversized and so when I received a small that seemed way too large, I contacted customer support thinking I might have been sent the wrong size. After explaining my situation to them and sending them a picture that had a measuring tape up to it, they were able to confirm that that was the size that I ordered. But even given the fact that my size was correct and it was an error on my part, they still wanted to help me and I was able to get a replacement shirt sent that is one size smaller which is more appropriate for the person I am gifting the shirt to. They were very easy to work with and very kind, Thank you Amy!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal quality for a bargain price

Bought one of their Very-kill shirts (The Nurse one) and the quality is unbelievable, it felt a little off to begin with, but it is now the most comfortable shirt i have. and at $50 Australian dollars it is a very reasonable price, highly recommend checking them out some time.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Half my wardrobe is CoolShirtz now

The apparel these guys sell is, of course, top of the line. It's all extremely comfortable and well put together, the only downside to that is how I have to be careful about how they are washed but that is an easy price to pay for how nice these shirts are.
I've bought several products from CoolShirtz, and I've only had an issue with ONE where a shirt was shipped with a small hole (no idea what caused it, could've been a manufacturing error or even due to rough shipping or something). They responded to my email within days despite the fact it was during the busy holiday season and quickly got me a replacement with no extra cost our problems on my end.
I was already for supporting small and more local businesses, but these guys really care about their products and do as much as they can to earn that high customer satisfaction.
I look forward to expanding my collection of CoolShirtz in the future!

11 January 2025
Unprompted review
Rated 5 out of 5 stars

The best quality, worth every cent!

Ordered from CoolShirtz Black Friday sale, so I was expecting a delay in the shipping due to an increase in orders and AusPost getting overwhelmed. I received my shipping info, but it didn’t seem to move. A bit of back and forth with CoolShirtz and AusPost and then finally AusPost declared that my parcel was officially lost! Let the CoolShirtz team know and a new parcel was on the way. Super helpful team and amazing quality products. I will definitely order again!!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, well packaged product. Product itself great quality. Love all the extra details that make it feel like a unique item.

19 November 2024
Rated 1 out of 5 stars

I made an order on 11/27/2024

I made an order on 11/27/2024. It is 12/26/2024 and I still haven't received my order. When I track it, it says it will be delivered today. It's been saying that for 2 weeks. It was a Christmas present, that wasn't here for Christmas!

26 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

got sent sweatpants instead of a sweatshirt and they were so helpful in remedying the situation. I also got to keep the sweatpants and they are now one of my favorites. Will definitely order again!

26 November 2024
Unprompted review

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