Cool Shirtz Reviews 

359
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, including clothing and accessories, noting the excellent fabric, unique designs, and prints. Many appreciate the comfortable items. Reviewers frequently highlight the exceptional customer service, describing it as attentive, helpful, and prompt in resolving issues. However, some customers experienced significant delays and issues with delivery, including packages getting lost or stuck in customs, and a lack of consistent tracking updates. A few people also mentioned unexpected import fees for international orders. Additionally, some reviewers noted concerns regarding sizing discrepancies and print durability after washing, with a small number reporting difficulties getting responses from customer support.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality of the clothing,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as lost packages, delayed... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a set of keycaps from Cool Shirtz, and because of shipping issues and the item being stuck in customs, I never did receive the keycaps. This was majorly due to the tariffs and shipping issue... See more

Rated 4 out of 5 stars

I had accidently ordered twice, leading to me having to pay the shipping fee twice. After sending them a mial about it they gave the additional shipping fee money back! Very good service.

Rated 4 out of 5 stars

I loved everything and especially the clothes. I just would’ve wished for more details throughout the shipping process. I didn’t even get an email from the shop that the package was on its way. Stil... See more

Company replied

Rated 5 out of 5 stars

Order went smoothly, and the clothes are of great quality Shipping to Germany took a while, but everything arrived in perfect condition We accidentally received the wrong hoodie, but Madi was in... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Only Cool Shirtz - Shipped Worldwide.


Contact info

4.1

Great

TrustScore 4 out of 5

359 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(359)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really Cool

Really cool company, great quality items and good communication. Super satisfied. Can't wait to buy more from them in the future! :D

20 May 2025
Rated 5 out of 5 stars

Super quick shipping

Super quick shipping ! Within the week sent all the way to the UK is pretty dang fast :D order 2 jumpers and both packaged in there own zip lock bags which is nice since one is a gift :) great quality too and happy with the size as I was a lil worried but perfect slouchy fit !

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping, highest quality I ever experience, fair price

Fast shipping, good package and very high quality clothing products with a decent price tag. The quality is actually better than most high price companies, I prefer cool shirtz over every other clothing brand EVER. I don't have anything negative to say. I love the 9€ flat rate shipping to europe and the free shipping over 120€.
I have ordered many times and spent a lot of money there. I will order again soon. I love you guys.

26 May 2025
Unprompted review
Rated 1 out of 5 stars

Jacket was nowhere near as long as the…

Jacket was nowhere near as long as the size chart said and the turtle neck had a tear in the side

21 April 2025
Cool Shirtz logo

Reply from Cool Shirtz

Hey Danny - so sorry to hear we screwed this up for you. If you can reach out to us via help@shirtz.cool, we'll be able to replace that turtleneck for you and fix up that jacket issue. Very very sorry for the inconvenience!

Rated 5 out of 5 stars

Fantastic Clothing

Shirts are genuinely fantastic quality. I bought the IDK shirt. The fabric just feels heavy, like it'll survive anything. No question about its quality.

Very pricey - yeah. But I know they wont get faded in the wash or anything like that.

21 April 2025
Rated 5 out of 5 stars

Great as usual

I had to wait a while (almost a whole month) for my order to arrive to the UK from Australia but that's to be expected. Especially as it covered 2 bank holiday weekends. The clothes are high quality and I love all the Cool stuff I own. Especially the new additions. I've owned some printed shirts for years, wear them often and I the prints haven't cracked or peeled.
Unfortunately I had some issues with my latest order but customer service were extremely fast and very helpful. Huge thanks to Amy who solved my issue in 2 days!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Great brand

Great brand, Have been a customer for a few years and it's always been amazing, Customer service has been good everytime if there where any problems, quality has been nothing but awesome, keep it up coolshirtz.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Amy is a hero!

Amy, you are a hero!
Royal Mail did a half assed job at delivering my Cool Shirtz, leaving them hanging off my my letter box, so obviously someone stole them( can’t blame them as it was a very attractive packaging) got in touch with the customer care team and Amy saved the day, and I’ve got my order on its way to me and I shall not let Royal Mail shit on my happiness again!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great, dumb apparel

The products are always of high quality and come in a timely manner. I’m pretty sad that they can no longer sell to the U.S. and I hope that they keep doing well in the future.

20 March 2025
Rated 5 out of 5 stars

Timely responses and superb care

I had a delivery issue and Amy from cool shirtz responded to my email almost immediately with very helpful information on steps I can take next! I ultimately was able to find my package and was absolutely astounded when I opened it and saw the intensive care that went into my package. From the packaging itself, to the extra, unexpected, contents inside of it. They really take care of their customers and have earned a customer for life. Thank you to the team at cool shirtz! Your all doing a spectacular job!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service, great clothes!

My sweater arrived with a decent rip in it, but the Cool Shirtz support team is super fast and helpful, they instantly set up a replacement and even offered to pay the customs fees for me.

I have a few of their products now and they are among the favorite clothing I've ever owned - don't sleep on this brand!

Shout out to Amy in support for being awesome 💙

3 March 2025
Unprompted review

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