Cool Shirtz Reviews 

358
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, including clothing and accessories, noting the excellent fabric, unique designs, and prints. Many appreciate the comfortable items. Reviewers frequently highlight the exceptional customer service, describing it as attentive, helpful, and prompt in resolving issues. However, some customers experienced significant delays and issues with delivery, including packages getting lost or stuck in customs, and a lack of consistent tracking updates. A few people also mentioned unexpected import fees for international orders. Additionally, some reviewers noted concerns regarding sizing discrepancies and print durability after washing, with a small number reporting difficulties getting responses from customer support.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality of the clothing,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as lost packages, delayed... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a set of keycaps from Cool Shirtz, and because of shipping issues and the item being stuck in customs, I never did receive the keycaps. This was majorly due to the tariffs and shipping issue... See more

Rated 4 out of 5 stars

I had accidently ordered twice, leading to me having to pay the shipping fee twice. After sending them a mial about it they gave the additional shipping fee money back! Very good service.

Rated 4 out of 5 stars

I loved everything and especially the clothes. I just would’ve wished for more details throughout the shipping process. I didn’t even get an email from the shop that the package was on its way. Stil... See more

Company replied

Rated 5 out of 5 stars

Order went smoothly, and the clothes are of great quality Shipping to Germany took a while, but everything arrived in perfect condition We accidentally received the wrong hoodie, but Madi was in... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Only Cool Shirtz - Shipped Worldwide.


Contact info

4.1

Great

TrustScore 4 out of 5

358 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(358)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience with cool shirtz👍

I love that i got constant updates on my order (a minecraft bloesem deskmat and a either ring).
I also love how the emails you het are written playfully and not all business like😎👍
As of now I have not encountered anything that made me dislike Cool shirtz

18 January 2026
Rated 1 out of 5 stars

Queued for an item that was ‘reserved’ for me, just to not get it.

Waited months for the warden hoodie restock, signed up to all their email updates and push notifications. Waited for half an hour on the countdown screen, started my order 8PM on the dot, selected item and size and went straight to checkout. It told me I was in a queue to checkout, but that my item was reserved for me until checkout was complete. Waited 10 minutes in the queue, completed checkout only for it to be declined because the item was sold out. I understand the company cannot control the number of people wanting to get an item, or the demand for it, but what they can control is efficient and fair checkout processes. Not only is the idea of ‘reservation’ completely false, but making people wait in queues in order to secure an item, and then not doing that is not just wrong but incredibly frustrating, especially when you are collecting and storing people’s contact information with the prospect of doing this but it is also disorganised. This has happened to me for two restocks now, and after reading other reviews about the problems of shipping to the UK, customs release charges and return shipping being higher than the product itself I feel it is no longer worth it.

23 February 2026
Unprompted review
Cool Shirtz logo

Reply from Cool Shirtz

Hi Oliver,

We're very sorry for any confusion during the checkout process, however I'd like to clarify that the notice in the queue states 'Items in your cart are not reserved until you complete checkout.' We have not implemented cart reservations, because unfortunately it's not quite a solution; It would just mean people would miss out at a different stage, and leave us open to people hoarding items with no intent to purchase.

Regardless, I understand that missing out is incredibly disappointing when you've taken steps like signing up for notifications. The issue is, thousands of other people also signed up for notifications and entered our site the second the restock dropped, which is why a queue formed so quickly. We're a small company doing our very best to scale to this demand, but it's simply not humanly possible to get everyone what they want in one go.

That being said, please know this wasn't your last chance to get your hands on our Minecraft collection. These products aren't limited edition, and further restocks will be rolling out in the coming months.

We truly want to do right by our customers, so we take feedback like this seriously. This latest release has already led us to introduce backorders for the most popular products, and we're continually reviewing and improving our systems for future drops.

Once again, we're sorry to have let you down this time around. We really appreciate your interest, and we hope to offer you a better experience next time!

Rated 1 out of 5 stars

I wanted the new Minecraft bee hoodie

I wanted the new Minecraft bee hoodie. Tried to check out within 3 min of opening the page and putting in my card number. Went out of stock immediately. Do a pre-order or secure orders while in cart. I’m sure us fans won’t mind waiting. Do better

23 February 2026
Unprompted review
Cool Shirtz logo

Reply from Cool Shirtz

Hi Autumn,

I’m so sorry to hear you were unable to grab a piece from this drop. I understand this experience is frustrating, especially when you tried to checkout so quickly. Unfortunately, thousands of other people were also at checkout within a few minutes, so some people inevitably missed out. We're painfully aware this isn't ideal, and we don't want ANYONE missing out. But we’re a small Australian brand working hard to meet astronomical demand, and unfortunately it's not physically possible for us to make, transport, store, and ship enough stock for everyone to get what they want in a single release.

Please rest assured this wasn't your last chance! Our Minecraft collection isn't limited edition, and further restocks are already in production for popular items like the Bee Hoodie. We're taking feedback like this to heart so we can make future restocks fairer and more accessible.

Unfortunately we can't offer unlimited pre-orders, because there is only a certain amount of product we can produce at a given time. Accepting orders for products that won’t ship for over a year is not something we’re cool with, we hope you can understand!

We really appreciate your patience as we figure this out, and we’re very sorry we let you down this time around.

Rated 1 out of 5 stars

i ordered 3 hoodies i got nothing

i ordered 3 hoodies at the start of december and i haven’t gotten any e-mails or updates about it, its now mid february and i haven’t received my package

14 February 2026
Unprompted review
Cool Shirtz logo

Reply from Cool Shirtz

Hi Cille,

I'm really sorry to hear this. I can't seem to find an order under your name in our system, and unfortunately the details you've shared match a number of enquiries we've received from people who unknowingly purchased fake items from scam websites imitating our brand.

Many of these scam victims placed an order in late November/early December following the release of our Minecraft collection, purchased multiple items such as hoodies that were out of stock at the time, and received no email updates following purchase. Given your similar experience, and the fact we can't find an order under your details, it's possible your order was placed on a fraudulent site that is not affiliated with us.

The only place we can guarantee the purchase of genuine Cool Shirtz items, including our Minecraft collection, is via our website shirtz.cool. We’re actively working to have these scam sites taken down, but unfortunately new ones are constantly popping up. If you believe you've been scammed, we recommend contacting your bank and launching a chargeback so you can recoup your money. You can show your bank this reply from us as evidence the transaction was fraudulent and should be refunded.

If this doesn’t apply, please reach out to us at help@shirtz.cool with your order number and email address used at checkout, and we’ll make sure you either receive your order or a full refund.

Rated 5 out of 5 stars

Good quality

Was helped very nicely when accidently selecting 1 too many shirts. Quality very nice and really transparent shipping, even worldwide!

21 December 2025
Rated 5 out of 5 stars

Great quality

The shirts are simply fantastic, heavy, and the print is very nice (both the designs printed directly onto the shirt and the ones sewn on). Delivery was fast; I received them within about three weeks from Australia to Europe. I have to say that I ordered at one of the worst possible times, because the Minecraft collection had just been released.

21 December 2025
Rated 1 out of 5 stars

I ordered two shirts three months ago…

I ordered two shirts three months ago and still haven’t received them. Australia Post says it was handed over to the postal service in my country, but my country post office says it never left Australia. Support only replies about once a week, so I’m starting to think I’ll never get my money back.

1 December 2025
Unprompted review
Cool Shirtz logo

Reply from Cool Shirtz

Hi there,

I'm very sorry to hear your parcel is missing, and I'd like to apologise for our delayed replies. Our small team has been truly overwhelmed by a high volume of enquiries, and while we're doing everything we can to resolve this, we're sorry this has impacted your experience ordering from us.

I can see that your order is headed to Italy, and Poste Italiane's services are currently severely impacted by union strike action that took place throughout November, December and January. The significant delays have created a backlog of parcels waiting to be processed and scanned into Poste Italiane's system. For many parcels like yours, this means the last scan recorded by Poste Italiane was an outbound scan made in Australia. The country shown reflects where that scan occurred, not the parcel’s current location, so it's likely your parcel has in fact been handed over from Australia Post to Poste Italiane, and is awaiting its turn to be scanned.

I'm so sorry this update isn't more positive, but the good news is this indicates your parcel hasn't been lost! If at any point your parcel is deemed lost, rest assured we'll provide a full refund or replacement.

Please feel free to contact us again if you have any further questions, and we'll do our best to get back to you in a timely manner.

Rated 5 out of 5 stars

Shirtz more than cool!

The shirts might be of the highest quality I've ever seen in my almost 26 years of life. The pack came with cool stickers and the customer service was amazing! Giving it less than 5 stars would make no sense.

21 December 2025
Rated 2 out of 5 stars

really badly printed??

the designs are amazing and i'd love to give them a good review for that but unfortunately i dont really see a point in buying one because they deteriorate after one wash. and I don't mean like chipping at the edges the design is GONE. i tried my best to find literally any washing instructions after the first time it got washed but there was nothing - even after i turned it inside out it still shed like half the print on the next wash. im lucky i ordered a tie dye shirt because at least it is still pretty cool without the design 😭

25 February 2025
Unprompted review
Cool Shirtz logo

Reply from Cool Shirtz

Hey there,

We're so sorry to hear this, that's definitely not normal and we'd like to look into this further. Could you please email help@shirtz.cool with details of your order and the faulty shirt so we can investigate and make this right? Apologies again for the inconvenience!

Rated 5 out of 5 stars

Impeccable quality

Impeccable quality. I love their designs and prints, especially the silly ones, but overall quite a pleasant experience buying their merch. Also the stickers are a great addition to a purchase, I give them out to my friends as a bonus.

Have purchased multiple T-shirts, a small pouch and a jacket, all top notch quality.

20 November 2025
Rated 5 out of 5 stars

Cool™

Ships all the way to Sweden :) not only are the shirtz quality, but the included goodies are also certified cool™

18 February 2025
Rated 5 out of 5 stars

Shirts and beanies 🔥🔥🔥

I got my first order and the designs on the shirts and beanies are amazing, I loved the embroidering on the warrant tee especially, and how warm the beanies keep my head. I have already placed a order for the minecraft bee beanies and i’m so thankful I was able to get them in time because they literally sold out in like a minute or two so me and my gf could match with them❤️ (plz plz plz make larger quantities of the minecraft sets they are so badass and I missed the chance to get a bee hoodie) Thank you guys for the amazing quality I will make sure to be back for the march restock and more🙏🏼

8 January 2026
Unprompted review
Rated 5 out of 5 stars

I've ordered a substantial amount of…

I've ordered a substantial amount of items from Cool Shirtz since last year; anything from their actual clothing, to their Very Ghoul + Dark Mage keycaps and deskmats, to three of their rings and a necklace that I wear almost every single time I go out.

It was only this past December that I experienced my first mishap with a package delivery; I'm quite certain my package got stolen, but it seems I can't get my postal service to do anything about it because I don't have substantial proof of the package being taken, just spectulation. When I emailed them about my missing package and inability to have my postal service circumvent the issue, Amy was able to resolve my issue within a short string of back-and-forth emails, with the nicest of Christmas gestures I could have hoped to receive.

Amy, thank you again! And thank you, Cool Shirtz crew, for making clothing and accessories that fit my aesthetic :)

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Great stuff

I'm a UK fan of their clothes. I own many hoodies now, and a few t-shirts. I never have any issues, even with the shipping. It's good quality stuff, and I love it.

Especially enjoy the fun stickers I get with an order, and the cool packaging.

9 January 2026
Unprompted review

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