Shipa is totally scammer, they tricked companies like temu or trendoyel and then take their customers orders for themselves . They don't deliver anything instead they are asking you again and again... See more
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Review summary
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CANNOT FIND LESS RATINGS THAN 1. ITS A DISASTER, WORST EVER EXPERIENCE. CANNOT DISTINGUISH BETWEEN TWO CITIES DUBAI AND SHARJAH. GIVE DELIVERY ADDRESS OF DUBAI THEY WILL MAKE SURE ITS DELIVERED IN... See more
Company replied
They are a really bad company woth horri le customer service. They never answer their phone and when you message them online they close a case before its even solved. I dont know how people or compani... See more
Company replied
Very bad experience provider two days ago I got call from them My parcel is there I called oky m on my same silvery address send me they said today I will get oky m waiting since 8 hours I called cal... See more
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Company details
Information provided by various external sources
Shipa Delivery is a bold new tech-driven force in urban and regional deliveries in the GCC. As a full-service delivery company, we offer urban and cross-border tailored logistics solutions to GCC enterprises, including next-day, same day, and on-demand delivery with prepaid and cash-on-delivery payment options. Our collections and deliveries can be totally contact-free, using unique technology so you can sign and pay without face-to-face contact with our delivery assistants. Our blue bikes and vans are a common sight on the roads of the UAE, Kuwait, and Saudi Arabia. If you shop online in the GCC region, there’s a good chance it will be a hero in blue bringing your purchases to your door, as more members of the business community turn to our fast and affordable delivery options with integrated e-commerce technology.
Contact info
Dubai, 29072, Dubai, U.A.E.
- customer@shipadelivery.com
- shipadelivery.com
1.6
Bad
78 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
my package never arrived
my package never arrived keep saying customer no answer and custromer changed location and they never called me
i cointacted iherb and they will find a soultion for this with shipa
very bad customer service and lying and faking delivery
6 November 2025
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
No one has called for ship delivery.The…
No one has called for ship delivery.The reason why you can't get it by calling the customer on the phone is simply mentioned that.your service is actually a waste.
10 November 2025
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
They don't even deserve a 1 star
They don't even deserve a 1 star. The goods arrived to Dubai on 24th of October and it is 31st of October now. But still the shipment is in their warehouse. I asked them if their delivery is walking or they are using turtles to deliver. Rude customer service as well.
31 October 2025
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Fake
Fake
Still not delivered properly…
Please don’t prioritize shipa delivery
24 October 2025
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
I recently experienced a delayed…
I recently experienced a delayed delivery with Shipa, and I decided to bring it to their attention. What really impressed me was how quickly and professionally they responded. The moment I reached out, their team moved with absolute urgency—they located the package immediately, expedited the delivery, and made sure it reached me without any further delay.
Not only did they fix the issue, they also offered a genuine apology and took full responsibility. That level of accountability is rare.
Every delivery since then has been quick and professional.
Every business will face problems from time to time—that’s normal.
What separates great companies from the rest is how they handle those problems.
Shipa went above and beyond to make it right.
That kind of service builds trust.
Highly recommended.
16 October 2025
Unprompted review
Reply from Shipa Delivery
Thank you so much for taking the time to provide us with a positive review. It has been our pleasure to serve you, and we will be happy to provide you with the five-star service you deserve again! Have a nice day!
If theres a zero i will rate 0
If theres a zero i will rate 0. My delivery is on the way and then no one call me about it the delivery staff just cancelled it reasoning i am not reachable. Oh cmon no body called me!!! Aramex and dhl is better than your company.
10 October 2025
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Reply from Shipa Delivery
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
If i can gave this company 0 star i…
If i can gave this company 0 star i well do it is very bad company i have order with this company right now 7 days no one call me and now one send me msg and i still wait my order and itry to call them no one answer really is very bad company This my final when contract me delivery he,s send msf in 8 am and i send him the location and i tell him pls i need this order today becuase my sister she,s wel travel today and the delivery in business bay and my location in bussine bay he,s told me my work finsh 3 pm and i call him 4.30 he,s told me im in bussine bay i well bring the order tomorrow i explin for him this ordee not for me for my sister and my sister her she,s well come to my contry. Tomorrow he's told this not my business this the name for the delivery men.Shamas ur rehman
This tracking number SD024457139
9 September 2025
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We’re truly sorry for the inconvenience you experienced and understand your frustration. This is not the level of service we aim to provide, and we appreciate your feedback.
We’re glad the package has now been delivered. If you need any further assistance, please contact us via private message or our customer service center — we’re here to help.
Thank you for your understanding, and we wish you a great day.
Without contacting customer they are…
Without contacting customer they are saying can’t reach customer reason no answer by customer . And i was waiting delivery for so long 👎🏻 very poor service provider . And that order is so important for me because someone should traval with that tonight 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
29 August 2025
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Reply from Shipa Delivery
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
they are always delaying the delivery
they are always delaying the delivery, the delivery man always saying that they are not in the location then when you check the tracking they are in theloction, and the worst thing was they wrote in the tracking that they contacting me but failed
and the delivery man can reach or sometimes they don't answer call .
I contacted the Costumer care but nothing happens as well ...
total distrustful
9 July 2025
Unprompted review
Very disappointed for delivery
Very disappointed for delivery. I ordered vitamins from i-herb. When i got box delivered by Shipa, each bottle was +40C ..either iherb mistake for not giving info or Shipa totally not aware about given instructions. I left feedback immediately on shipa...do u think someone called me....Nope
6 June 2025
Unprompted review
Reply from Shipa Delivery
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Terrible service
Terrible service. My trendyol order has been with them since 12th March and almost 2 weeks passed still no progress. Everyday i write them they say it'll be delivered the next day. Even though my order is in Jeddah Hub and my address is also Jeddah.
25 March 2025
Unprompted review
Reply from Shipa Delivery
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Very very very poor service
Very very very poor service. A shipment for me from Aliexpress has been with them since 8th March, which should have been delivered by the latest 13th March, and still not delivered, and yet they updated tracking information to say "Your package can't be delivered. Recipient refused to sign"...customer service is unreachable...very poor service
23 March 2025
Unprompted review
Reply from Shipa Delivery
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Reply from Shipa Delivery
Dear customer, we apologize for this experience. Please contact us via direct messages and provide us with your mobile number and order number. Unfortunately, we cannot send you a message without first contacting you. Alternatively, you can provide your details here and we will contact you by phone. Have a nice day.
Terrible service …
Terrible service and also poor customer service without doing anything, the delivery man called me on 10 January 2025 for location, today is 15 January 2025 I am still waiting for my package, when I try to contact the delivery man, he showing very bad attitude,
This is the worst delivery company in Dubai, UAE
15 January 2025
Unprompted review
Reply from Shipa Delivery
Dear valued customer Mohammed, we apologize for the unsatisfactory experience you had, and we assure you that this is not the ideal experience we strive to achieve.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide you with the necessary assistance. We wish you a happy day.
I am writing to express my extreme…
I am writing to express my extreme dissatisfaction with the abysmal delivery service I recently experienced with Shipa delivery. I placed an order three days ago and, recognizing the urgency as I had travel plans, I repeatedly contacted your staff to expedite the delivery.
Despite assurances of timely delivery, my order arrived a full day late. This unacceptable delay caused significant inconvenience and frustration. The communication throughout this process was incredibly poor, leaving me feeling completely disregarded as a customer.
Frankly, this is the worst delivery service I have ever encountered. I will be strongly advising others to avoid using Shipa delivery at all costs.
8 January 2025
Unprompted review
Reply from Shipa Delivery
Dear valued customer Mohammed, we apologize for the unsatisfactory experience you had, and we assure you that this is not the ideal experience we strive to achieve.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide you with the necessary assistance. We wish you a happy day.
Very very bad service and also bad…
Very very bad service and also bad customer services without doing anyting , delivery man tell me that i won't deliver your order.. just for the issue of calling him one's in whattsapp!!! What kind of attitude your delivery man have ????
And Maybe the worst delivery company in planet earth the delivery guy made you feel the package is gift from the company you don't pay for it :. Just imagine if you encounter this kind of service!!
15 December 2024
Unprompted review
Reply from Shipa Delivery
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please provide with the order's tracking number and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Very very bad service and also bad…
Very very bad service and also bad customer services without doing anyting , delivery man till us i won't delivery your order as i didn't need to place to downtown service!!!!
Maybe the worst delivery company in planet earth the delivery guy made you feel the package is gift from the company you don't pay for it imagine if i try to reach the support live chat he is end the conversation after 10 seconds the delivery guy sent me in whatsapp call you with out tell you when he why this company already exists and we have maybe 100 million companies better than this company
3 December 2024
Unprompted review
Reply from Shipa Delivery
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please provide with the order's tracking number and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Very frustrating service with no…
Very frustrating service with no sensitivity to customers need and condition. I felt sorry to have big supplier namen like IHerb spoiled by such poor service in the delivery.
1 December 2024
Unprompted review
Reply from Shipa Delivery
Hello There. We are very sorry that you were not satisfied with our service and our apologies for the delay in response. We would like to assist you with making things right. Please provide us with the tracking number or the phone number registered to the order via direct messages to better assist you. Have a nice day!
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