Shipa is totally scammer, they tricked companies like temu or trendoyel and then take their customers orders for themselves . They don't deliver anything instead they are asking you again and again... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
CANNOT FIND LESS RATINGS THAN 1. ITS A DISASTER, WORST EVER EXPERIENCE. CANNOT DISTINGUISH BETWEEN TWO CITIES DUBAI AND SHARJAH. GIVE DELIVERY ADDRESS OF DUBAI THEY WILL MAKE SURE ITS DELIVERED IN... See more
Company replied
They are a really bad company woth horri le customer service. They never answer their phone and when you message them online they close a case before its even solved. I dont know how people or compani... See more
Company replied
Very bad experience provider two days ago I got call from them My parcel is there I called oky m on my same silvery address send me they said today I will get oky m waiting since 8 hours I called cal... See more
Company replied
Company details
Information provided by various external sources
Shipa Delivery is a bold new tech-driven force in urban and regional deliveries in the GCC. As a full-service delivery company, we offer urban and cross-border tailored logistics solutions to GCC enterprises, including next-day, same day, and on-demand delivery with prepaid and cash-on-delivery payment options. Our collections and deliveries can be totally contact-free, using unique technology so you can sign and pay without face-to-face contact with our delivery assistants. Our blue bikes and vans are a common sight on the roads of the UAE, Kuwait, and Saudi Arabia. If you shop online in the GCC region, there’s a good chance it will be a hero in blue bringing your purchases to your door, as more members of the business community turn to our fast and affordable delivery options with integrated e-commerce technology.
Contact info
Dubai, 29072, Dubai, U.A.E.
- customer@shipadelivery.com
- shipadelivery.com
1.6
Bad
78 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst shipping company
Worst shipping company. The driver reported that my order was delivered while no proof for delivery. Where’s my order? No one knows in this company!!
12 October 2026
Unprompted review
Reply from Shipa Delivery
We sincerely apologize for the inconvenience. Recording a delivery without proof is unacceptable. 🌸 Please send your order number to our Customer Care Center right away so our team can prioritize your case and resolve this.
worst delivery service ever…
worst delivery service ever experienced,
the delivery persons are irresponsible.
11 October 2026
Unprompted review
Reply from Shipa Delivery
We're really sorry you had such a bad experience with our delivery team. Please get in touch with our Customer Care Center with your tracking info so we can look into this and assist you. 🌸
Says my delivery reached my location…
Says my TEMU delivery reached my location but no one called my number,,, why like this.
28 September 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We sincerely apologize for the delay and for the frustration this situation has caused. We fully understand how disappointing it is to wait longer than promised, especially when the tracking status does not reflect your actual experience. Please accept our apologies for the inconvenience and for the lack of proper communication from our side.
Your concern is important to us, and this is not the level of service we aim to provide. We would like to review this matter urgently and ensure it is properly resolved. Kindly reach out to us via our customer support channels so we can follow up immediately and assist you accordingly.
Thank you for your patience and for bringing this to our attention.
One of the worst courier experiences I…
One of the worst courier experiences I have ever had. The service is extremely unprofessional and frustrating. Poor service, poor communication, misleading tracking, and extremely frustrating customer experience.
16 September 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We sincerely apologize for the delay and for the frustration this situation has caused. We fully understand how disappointing it is to wait longer than promised, especially when the tracking status does not reflect your actual experience. Please accept our apologies for the inconvenience and for the lack of proper communication from our side.
Your concern is important to us, and this is not the level of service we aim to provide. We would like to review this matter urgently and ensure it is properly resolved. Kindly reach out to us via our customer support channels so we can follow up immediately and assist you accordingly.
Thank you for your patience and for bringing this to our attention.
Reply from Shipa Delivery
Thank you so much for your rating!
We are absolutely thrilled to hear that you had a good experience with our service. Knowing we met your expectations truly makes our day. We sincerely appreciate your support and look forward to delivering for you again soon. Have a wonderful day!
Excellent service by Shipa
Excellent service by Shipa, I received my parcel well before te scheduled time. Thanks team shipa.
2 September 2026
Unprompted review
Reply from Shipa Delivery
Thank you so much for your rating!
We are absolutely thrilled to hear that you had a good experience with our service. Knowing we met your expectations truly makes our day. We sincerely appreciate your support and look forward to delivering for you again soon. Have a wonderful day!
Reply from Shipa Delivery
Thank you so much for your rating!
We are absolutely thrilled to hear that you had a good experience with our service. Knowing we met your expectations truly makes our day. We sincerely appreciate your support and look forward to delivering for you again soon. Have a wonderful day!
The delivery agent did not communicate…
The delivery agent did not communicate well. I was at the location waiting for 20 minutes, but he did not respond to my messages or calls. I was then surprised to see that the tracking status had been updated to “Delivery Failed” (cant reach the customer-no answer.
12 August 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We sincerely apologize for the delay and for the frustration this situation has caused. We fully understand how disappointing it is to wait longer than promised, especially when the tracking status does not reflect your actual experience. Please accept our apologies for the inconvenience and for the lack of proper communication from our side.
Your concern is important to us, and this is not the level of service we aim to provide. We would like to review this matter urgently and ensure it is properly resolved. Kindly reach out to us via our customer support channels so we can follow up immediately and assist you accordingly.
Thank you for your patience and for bringing this to our attention.
Super unreliable
Super unreliable. Delayed and returned orders without contacting customer. Horrible
23 July 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We sincerely apologize for the delay and for the frustration this situation has caused. We fully understand how disappointing it is to wait longer than promised, especially when the tracking status does not reflect your actual experience. Please accept our apologies for the inconvenience and for the lack of proper communication from our side.
Your concern is important to us, and this is not the level of service we aim to provide. We would like to review this matter urgently and ensure it is properly resolved. Kindly reach out to us via our customer support channels so we can follow up immediately and assist you accordingly.
Thank you for your patience and for bringing this to our attention.
WORST EXPERIENCE EVER! LOST PARCEL, FAKE DELIVERY CONFIRMATION, AND SCRIPTED CUSTOMER SERVICE.
WORST EXPERIENCE EVER! LOST PARCEL, FAKE PHOTO DELIVERY CONFIRMATION, AND SCRIPTED CUSTOMER SERVICE.
ABSOLUTELY TERRIBLE SERVICE. THEY LOST MY PARCEL AND SENT A FAKE PHOTO CLAIMING IT WAS DELIVERED. WHEN I REACHED OUT, THEY OFFERED ZERO SOLUTIONS OR UPDATES ON HOW THEY WOULD FIX THEIR MISTAKE. TO MAKE MATTERS WORSE, THERE WAS ABSOLUTELY NO COMMUNICATION, NO CALL OR MESSAGE, DURING THE SCHEDULED DELIVERY. THEIR CUSTOMER SERVICE IS COMPLETELY UNREACHABLE. THE LIVE CHAT IS ENTIRELY USELESS; THE AGENTS JUST REPEAT A SCRIPTED RESPONSE OVER AND OVER. AVOID THIS COMPANY AT ALL COSTS. YOU DONT DESERVE EVEN 1 STAR IF I HAVE OPTION TO CHOOSE ZERO YOU DESERVE!
5 July 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We are truly sorry to read about your experience and understand how frustrating this situation has been for you. Please accept our sincere apologies for the delay, the lack of clear updates, and the inconvenience this has caused. This is certainly not the level of service we aim to provide at Shipa.
Your feedback is extremely important to us, and we take comments like yours very seriously as they help us identify areas that require immediate improvement. We would genuinely appreciate the opportunity to review your case in detail and support you properly.
Kindly reach out to us through our official customer support channels with your tracking number or registered contact details, so the relevant team can investigate the issue thoroughly and provide you with a clear and accurate update.
Thank you for taking the time to share your concerns. We hope to have the chance to restore your confidence in our service.
Wishing you a pleasant day.
Worst delivery assistant named Gul, he is a theif who stole all my productsExtremely disappointing experience with…
Extremely disappointing experience with Shipa Delivery, mainly because of one delivery assistant named Gul(not sure)
He expects customers to come down to the parking area to collect their parcels instead of delivering them to the reception. He behaves as if customers should adjust to his convenience rather than doing his job. He also uses two different mobile numbers and sends unprofessional messages, making communication confusing, so that he can stole products.
On two separate occasions, my orders were marked as "Delivered" on the Trendyol app even though I never received them. I had to spend my own time following up on missing parcels. This is completely unacceptable.
I even contacted Shipa Delivery and requested a different delivery assistant, but they continued assigning the same person to my deliveries. There was no effort to resolve the issue.
This has been one of the worst delivery experiences I've had. Poor customer service, lack of professionalism, irresponsible handling of deliveries, and a complete waste of my time and money. I sincerely hope the company takes this complaint seriously and improves its service and hire well mannered delivery assistants.
6 July 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We are truly sorry to read about your experience and understand how frustrating this situation has been for you. Please accept our sincere apologies for the delay, the lack of clear updates, and the inconvenience this has caused. This is certainly not the level of service we aim to provide at Shipa.
Your feedback is extremely important to us, and we take comments like yours very seriously as they help us identify areas that require immediate improvement. We would genuinely appreciate the opportunity to review your case in detail and support you properly.
Kindly reach out to us through our official customer support channels with your tracking number or registered contact details, so the relevant team can investigate the issue thoroughly and provide you with a clear and accurate update.
Thank you for taking the time to share your concerns. We hope to have the chance to restore your confidence in our service.
Wishing you a pleasant day.
Shiseido used this delivery and said 1…
I’m really disappointed with this service. Shiseido stated that delivery would only take 1 day, but it has already been a week and I still haven’t received my parcel.
What’s even more frustrating is that the tracking status says “delivery failed – cannot contact recipient.” Nobody even called or contacted me at all.
I’ve already raised this issue to their helpline three times, yet until now it remains unresolved. This kind of service is unacceptable and extremely inconvenient for customers.
19 May 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We sincerely apologize for the delay and for the frustration this situation has caused. We fully understand how disappointing it is to wait longer than promised, especially when the tracking status does not reflect your actual experience. Please accept our apologies for the inconvenience and for the lack of proper communication from our side.
Your concern is important to us, and this is not the level of service we aim to provide. We would like to review this matter urgently and ensure it is properly resolved. Kindly reach out to us via our customer support channels so we can follow up immediately and assist you accordingly.
Thank you for your patience and for bringing this to our attention.
Shipa delivery company
Shipa delivery company? The worst of all delivery company out there, no words , had the badest experience, i have contacted them regarding my order from trendyol , everytime the response was , ( we will get back to you after checking whats taking it so long ) . The delivery date was march 2 and today its 14/03/26 , till now there team hasn’t contacted me , not delivered my product, whenever i track my order, it is in the delivery centre, when i ask the shipa team about it , they dont even have an answer for it. i think The staffs from shipa itself dont know whats going on there ,
Customer service is really bad ,
If they dont know whats going on in there company and whats the delay for all orders , and even dont know how to respond to a customer with a proper answer or contact the customers and give a real reason for delay , then why are you running a delivery company???? I dont get it , at some point i started thinking , is shipa a real company or is it fake??? Because am the one who contacted them everyday and still no answers .
To every customers out there , if you have any orders delivery from SHIPA DELIVERY COMPANY , its better if u forget it or expect the delivery after 20 days or more from the real delivery date mentioned !!!!!! 👎🏻👎🏻
14 March 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We are truly sorry to read about your experience and understand how frustrating this situation has been for you. Please accept our sincere apologies for the delay, the lack of clear updates, and the inconvenience this has caused. This is certainly not the level of service we aim to provide at Shipa.
Your feedback is extremely important to us, and we take comments like yours very seriously as they help us identify areas that require immediate improvement. We would genuinely appreciate the opportunity to review your case in detail and support you properly.
Kindly reach out to us through our official customer support channels with your tracking number or registered contact details, so the relevant team can investigate the issue thoroughly and provide you with a clear and accurate update.
Thank you for taking the time to share your concerns. We hope to have the chance to restore your confidence in our service.
Wishing you a pleasant day.
They deserve less than zero
I wish there was a zero for this organisation. Its a shame some big brands are using their services.
The drivers do not come on time, do not call, do note communicate properly, request information that has already been provided, sometimes, they will message you at 7 pm and come at 1 am! Meanwhile you are messaging and asking them for details, they will not respond in between then start calling at 1 am.
8 March 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Very bad experience provider two days…
Very bad experience provider two days ago I got call from them
My parcel is there I called oky m on my same silvery address send me they said today I will get oky m waiting since 8 hours I called call center ms leena mr Mohammed mr. Abdul rehman they all promised me I will get today my delivery but they made fakes promises very disappointed with shipa delivery 🚚 my package still not yet delivered it’s from temu
23 February 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Worst Customer Service Experience
Worst Customer Service Experience – Completely Unreliable
My experience with Trendyol and Shipa Delivery has been one of the most frustrating and unprofessional service experiences I have ever had.
To begin with, I received a completely wrong item instead of what I actually ordered. I immediately requested a return, expecting a simple and smooth process. Instead, I was forced to wait six full days with no pickup and no proper update.
When I finally contacted Shipa Delivery myself, I was shocked to discover that there was no pickup request registered in their system at all. This clearly shows a serious failure in communication and responsibility between the companies.
After arranging the return pickup again by phone, I was promised that the item would be collected within two days. Once again, nothing happened.
When I contacted customer service again, I was told that the driver attempted to contact me and that I was unavailable, which is completely false. I did not receive any phone call, missed call, SMS, or WhatsApp message. This strongly suggests that the driver submitted a false update instead of doing the actual pickup.
This is not an isolated incident. I have previously been told the same excuse that I was “unavailable,” even though no one attempted to contact me. This pattern clearly shows poor service and lack of accountability.
I even requested permission to personally deliver the return item to the warehouse just to resolve the issue quickly, but I was told this option is not allowed. Because of mistakes made by your system and delivery team, the customer is the one being punished and inconvenienced.
This entire experience shows:
• Extremely poor coordination
• False delivery updates
• Lack of professionalism
• No respect for customers’ time
• Inefficient return process
Customers should not have to chase companies repeatedly just to correct a mistake that was not theirs.
This has been a completely unacceptable and stressful experience, and it has destroyed my trust in both companies.
I strongly warn other customers to be careful when ordering if the return depends on this delivery service.
Unless this issue is resolved immediately, I will escalate this complaint further through official consumer channels.
Very disappointed and highly dissatisfied.
21 February 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Shipa is totally scammer
Shipa is totally scammer, they tricked companies like temu or trendoyel and then take their customers orders for themselves . They don't deliver anything instead they are asking you again and again about your address.
Totally scammers.
19 February 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
It needs to have ZERO STARS!!
It needs to have ZERO STARS!!! Worst shipping so far. I will report this to temu!
They should not
Select this!!! You will get
Highblood
Pressure because of
The worst service!!!
19 February 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
SHIPA very poor service
I have been closely monitoring this parcel because my puppy urgently needs diapers. For three consecutive days, I called customer service and also messaged Temu on the first day when the tracking status showed “customer can’t be reached,” even though no one attempted to contact me. Since then, I have been the one calling Shipa to follow up.
I am not concerned about the AED 20 compensation for late delivery — my real concern is that my dog needs the items. On February 15 at 00:58, I received a message asking for my location, but unfortunately, I still have not received the parcel. Temu even confirmed by email that it was dispatched for delivery on February 16.
What is the point of the post-call survey if the service provided by Shipa is this poor? Temu should seriously reconsider using this delivery service.
13 February 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Worst worst worst and very very bad bad
Worst, Worst, Worst delivery experience I’ve had. Late delivery, no tracking updates, and customer service simply doesn’t care. My time was wasted and the issue was never properly resolved. Definitely not reliable—think twice before using this service.
I had to follow up multiple times just to get basic information. This lack of professionalism and poor communication is unacceptable. I would not recommend this delivery company.
10 February 2026
Unprompted review
Reply from Shipa Delivery
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
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