Shinysmileveneers Reviews 

2,720
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,041 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the process easy and straightforward, often praising the helpful and responsive customer service team for excellent guidance. People are very happy with the product's quality, fit, and natural appearance, which significantly boosts their confidence and smile. However, some customers also noted challenges with getting accurate impressions, leading to multiple rejections or products that did not fit correctly. Others reported difficulties reaching customer service, experiencing long hold times and unanswered emails, and issues with obtaining refunds for failed attempts or products that did not meet expectations.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with the fit and natural... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as fantastic,... See more

User experience

Users describe positive interactions with user experience, with many reviewers finding the overall process... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the fit and natural... See more

Service

Clients share positive opinions on service, highlighting the simple and smooth process, along with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far, my experience has been great! I had some issues with my very first impression photo being denied by AI when I sent the picture for approval. I did some research and took a couple days watc... See more

Rated 5 out of 5 stars

My experience with Shiny Smile Veneers has been wonderful. Everyone that I have been in contact with has been incredibly helpful and professional. I love how much the veneers have upped my confidence,... See more

Rated 5 out of 5 stars

This company is great. My dentist is actual who found them and told me to try them. I received the kit relatively fast. It was easy to make the impressions, I had been very anxious about it. If you fo... See more

Rated 5 out of 5 stars

The communication was excellent! I knew when everything was being shipped and had all the information I needed to know to make the impressions here at home.


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,720)

2,049 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t waist your money

I bought and payed omost 400$ top set and not even a week after I got them I was chewing a Reesie’s cup at room temp and snapped the veneers in half I reached out about that and it’s been stall after stall late responses takes a week or two to even get a response back I sent pics and vids exsplaning the issue and was told I’d get a replacement set when the lab looks into my case . But when I ordered I had to message them to verify and over and tried calling 500 times no response because the wrong address as on shipping they sent it to the old address because not one person responded to my emails calls anything then I had someone reach out after they revived them back and they said I would receive 2 extra tops for lo my troubles and I havnt recived them either don’t waist your time or money if your missing a tooth it will brake in that spot and you will not get a responses to your questions unless you don’t mind waiting for a response weeks at a time and being stalled and lied to had my set for a week and they snapped like they was made from some cheep plastic not even worth the money if they brake from eating a peanut butter cup 🤷🏼‍♂️ so far promised 2 pair for the troubles and the replacement pair and can’t even seem to get a replacement pair set to be made and delivered and nothing else has been said from the phone call I recived saying I’d get two pair free

8 July 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Robert,

We’re truly sorry that your veneer broke so soon after you received it, especially while eating something as soft as a peanut butter cup. We understand how disappointing and frustrating that must have been after investing in a custom set and already dealing with concerns surrounding the original delivery address.

We also understand your frustration with the communication. While our records show that our team has continued responding within our standard 24 to 48 business-hour service window, we recognize that the overall process has still felt delayed and unclear from your side, and we sincerely apologize for that experience.

Your case has not been ignored. A supervisor from our Escalations Department has reached out several times, including by phone, to review the breakage, the previous shipping issue, and the additional sets discussed with you.

Your replacement set is currently being handled through the remake process as promised. The photos, videos, and notes you provided have been forwarded for review so the lab can address the area where the veneer broke and make the necessary corrections.

We never want a customer to feel stalled, misled, or left without support. Our Escalations team will continue following your case closely and will contact you directly with the next confirmed update

Rated 4 out of 5 stars

The process at Shiny smiles has been…

The process at Shiny smiles has been very smooth so far. I have completed the impression process and it was accepted on the very first try. The instructions was clear and video very helpful. I have not received my veneers at this time but looking forward to finished product. I will update once veneers are received.

8 July 2026
Unprompted review
Rated 4 out of 5 stars

If you can be patient

If you can be patient, these veneers can change your life. The copy works diligently to get you a proper fil. Well worth the money. I may buy more just to keep on hand. Love them!

8 July 2026
Unprompted review
Rated 4 out of 5 stars

The product is very good

The product is very good. We started the process in mid April and are awaiting the lower veneers which are awaiting shipment. We had quite a challenge making acceptable impressions for the lower veneers...8 tries!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Getting my smile back

The process was very easy and the response time on questions about the process procedure and warranty was very detailed and quick I’m very excited to get my impressions and smile with confidence again thank you so much for all your help and will be sure to give me honest feedback after I get my veneers back and get to se how they look, feel, fit and how they look to other people that will get to see my smile that I prefer to show with all of my teeth and i will be very excited to be able to eat / chew properly again thanks to this great investment that I feel really good about

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

Excellent product and customer service; this helps me feel more confident, and I can smile more without worrying about people seeing that I'm missing some back teeth. Thank you so much for putting a smile back on my face.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely great company with amazing…

Absolutely great company with amazing customer service! They made it incredibly easy and simple to make my impressions and the instructions were very clear. Currently in the process of waiting for my veneers to reach me, but I am so excited!

8 July 2026
Unprompted review
Rated 3 out of 5 stars

I can't wait to get my teeth.

I can't wait to get my teeth.. just the thought of being able to eat actual good again and to be able to smile without trying to hide my teeth is amazing.. my first impressions were rejected so I had to purchase another kit but it was only $22.other then that got no complaints .. I'm just excited to get em...

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Everything has gone very smoothly

Everything has gone very smoothly. I’m looking forward to receiving my Veneers. All directions and suggestions were very easy to follow. Thank you for making this easy as can be.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Product

I have had an excellent experience with Shiny Smile. Impression kit was delivered quickly, and was very easy to use. I sent it back in the prepaid box and received my Veneers in 3 weeks. They snapped in tightly, were a great fit and look awesome! I loved them so much I have ordered a second set! Also the couple of questions I had were answered lightning fast by costumer service.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

As a repeat client for a few years…FIVE STARS

I have been a repeat client for a few years now! My favorite part about SMV is the convenience and ease of the at home impression kits! Instructions are direct and fun. Most of all, costumer service has been very helpful always and my concerns are always replied to with considerate care in a timely manner! The product itself has yet to disappoint me as well! Thank yall!!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my arches

Very happy with my arches! They came promptly, they came with a nice case, and cleaning tablets. The process to make the arches is very straight forward and there are tons of videos on their YouTube to help you out! This has restored my confidence and my smile!

7 October 2025
Unprompted review

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