Shinysmileveneers Reviews 

2,703
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's excellent quality, fit, and natural appearance, significantly boosting their confidence to smile again. Many found the overall process professional and easy, appreciating clear instructions and a smooth user experience. The customer service team is frequently highlighted for being professional, patient, and providing quick, quality support. However, some people were dissatisfied with certain aspects. Several reviewers found it challenging to achieve an accurate dental impression, sometimes requiring multiple attempts or additional kits. A few other people also felt that communication was occasionally poor, experiencing slow responses and difficulties reaching customer service for resolution.

What people talk about most

Product

People report positive experiences with the product, with many expressing delight with their new smile,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professional, patient, and... See more

User experience

Consumers find the user experience to be largely positive, with many reviewers describing the overall process... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with the fit, look, and... See more

Service

Users describe positive interactions with service, highlighting top-tier customer service that guides them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shineysmileveneers were an excellent company to work with. Their website made it extremely clear what to do and what to expect. Their product also, was easy to follow and complete. If the impressi... See more

Rated 5 out of 5 stars

We had problems with shipment, which wasn’t their fault, and they sent us replacement kits at no cost. Their customer service has been the best!

Rated 5 out of 5 stars

I absolutely love my new smile! It took some time. I was uncomfortable with the first set so I ordered a new set and they were so worth the wait! They also gave me some great deals for leaving a revie... See more

Rated 5 out of 5 stars

The communication was excellent! I knew when everything was being shipped and had all the information I needed to know to make the impressions here at home.


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 94% of negative reviews

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4.6

All reviews

(2,703)

2,033 reviews in the last 12 months

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Rated 1 out of 5 stars

In my experience

In my experience, this company marketed DIY veneers as being easy to do at home, either by yourself or with the help of one of their specialists. That was not my experience at all.
What they didn't make clear was how difficult it can be to get an accurate dental impression. The impression has to be almost perfect for the veneers to be made correctly. When my impression wasn't accepted, they sent me another kit, and then another one, dragging out the process instead of completing my order.
By the time I had gone through multiple impression kits, more than 14 days had passed. I was then told I was no longer eligible for a refund. As a result, I ended up without my money and without veneers. Even though their reviews appear to be good. It is deceiving. I am going to consult a lawyer to try and get my money back. My dumb ass paid the full amount by accident . Now I am having to tell social media the BBB an who ever else as a victim. Please 🙏 for me ...

14 July 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi there,

We’re genuinely sorry that the impression process became so frustrating and that you were left feeling as though you had neither the veneers nor a fair resolution.

We do maintain a high standard when reviewing impressions because the final veneers can only fit properly if the teeth, gumline, and surrounding dental structure are captured clearly. Accepting an impression that does not meet those requirements would greatly increase the risk of producing veneers that fit poorly or cannot be worn comfortably.

We gain nothing from making the process difficult. Our goal is to make it as manageable as possible from home, with step-by-step instructions, specialist guidance, and additional impression supplies when needed. As you mentioned, replacement kits were provided so you could continue trying without being charged for those additional materials.

Our 14-day cancellation policy is intended for customers who decide to cancel before beginning or progressing through the custom process. Once impression materials have been used and the lab has begun reviewing and working on the order, the situation must be assessed under the applicable cancellation, refund, or escalation terms.

Unfortunately, we have not been able to locate an account under the name used for this review, so we cannot verify what happened or review the options available in your specific case.

Please respond to the information request sent through Trustpilot. Alternatively, email us with a screenshot of this review and your order details. Once we locate your account, a supervisor from our Escalations Department will personally review the full history and work with you toward a fair resolution as quickly as possible.

Rated 5 out of 5 stars

I couldn't be happier...

I went through a long process, frustrating at times...I even thought of bailing out a couple of times...I am so glad I hung in there...Mine fit perfectly and look better than I could have ever expected...I can't help from smiling in everyone's face...Thank you Shiney Smile....

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new smile

I absolutely love my new smile! It took some time. I was uncomfortable with the first set so I ordered a new set and they were so worth the wait! They also gave me some great deals for leaving a review. If you’re insecure about your smile I would definitely consider Shiny Smile. I couldn’t be more happy!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

A Trusted and Professional company to help you smile again.

Shineysmileveneers were an excellent company to work with. Their website made it extremely clear what to do and what to expect.
Their product also, was easy to follow and complete. If the impressions were not accepted they walked me through the next step and included an excellent video.
Customer service was professional and extremely patient with me. I highly recommend this company.

17 July 2026
Unprompted review
Rated 4 out of 5 stars

The initial stages of the process went…

The initial stages of the process went smoothly. I received the impression kit within a few days as promised. The impression kit was a bit intimidating at first but the the written instructions along with the video put me at ease. I received the product in the expedited time and the fit and look were great.

16 February 2026
Unprompted review
Rated 4 out of 5 stars

Decent for a temporary solution

I really want to give Shiny Smile Veneers a 5 but how mine turned out, I have to deduct a star. Backstory, I chipped my front tooth, the small chip went up and gave me a gap. The broken exposed side then started to develop a cavity. I am currently saving for implants and didn’t want to spend $2K on 2 crowns that I will just remove next year when I have my implants done. That being said my daughter was getting married and I wanted to be able to smile ( I am a tooth smiler so the cracked front tooth was not going to make me comfortable.) Here’s where Shiny smile comes in. I started seeing ads on my social media and seeing the ads the teeth on others looked great. I end up ordering them and the process is super easy. They send the kit. I send pictures. I do the impressions, send it back. Within days they email me and tell me my impressions are good and we are being put in line for production. It took about 2 weeks to get back which was super fast because they said 3-5 weeks. All of this process… 5 stars, but I received them and that’s where the excitement stopped. The veneer arrived twisted and looked a little demented and were not going in my mouth. I actually decided to put them in warm water to see if that would help and it did. I was able to snap on the veneers but they were super tight and made my mouth and gums hurt especially on one side. My left side fit perfectly but the right side and front are high and in my gums and make it super hard to take out how they sit pressing in my gums. On top of that, my teeth look super big and you can see them when my lip is just normal. I recognize that these cover your natural teeth so yes they are going to be bigger, but they are huge in my mouth. I have been wearing them for 2 weeks as much as possible to be ready for the wedding and I still had a lisp. I still fight the right side to get out of my mouth. I still have 2 spots that are irritated and get littles cuts from them digging in. And I am uncomfortable wearing them more than I need to because they are so big I feel like Jim Carrey in The Mask. So, if you are looking for a temporary cover for say business or personal so that your confidence isn’t shattered by a bad tooth, these are worth it. Just be prepared that they may look a little obnoxious

26 June 2026
Unprompted review
Rated 5 out of 5 stars

It's nice to smile again : )

First off, I have always had very soft teeth; as years went on, my teeth just got worse to the point of embarrassment. I wanted to smile again. Shinysmiles helped me do just that! The customer service is outstanding. I strongly recommend Shinysmileveneers! "Get your smile on"
Thank you, Shinysmileveneers!

28 June 2026
Unprompted review
Rated 5 out of 5 stars

These are the veneers for you

I’m not going to lie I was rather frustrated with the fitting process. But 3rd times a charm yall nailed it. Adding the closure to the back left top veneer locked them into place 🤗 I can feel they are thinner and have a more natural feel and look! Thank you so much for hearing me out each time. I’m highly impressed and happy!!!
If you’re someone looking to get veneers at a great price that look great. This is definitely for you. I only have six top front teeth and they were able to make me a complete smile that I feel very comfortable with. It was worth every penny I would do it again.

13 July 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing Experience with Shiny Smile

I originally purchased Shiny Smile Veneers with the hope of finally loving my smile. Unfortunately, my experience was incredibly disappointing.

After receiving my veneers, I wore them consistently and gave myself time to adjust, assuming the discomfort was part of the normal break-in period. However, instead of improving, I experienced constant gum bleeding and severe headaches from the amount of pressure they placed on my teeth and gums. After nearly a month, the pain was still unbearable.

I contacted customer service and was told that someone would reach out to help with a new fitting. Then…nothing. Two months passed without a single phone call or email. Had I not followed up myself, I truly believe my case would have been forgotten.

At that point, I requested a refund because I no longer had confidence in the product or the customer service. I was reminded that I had agreed to a no-refund policy at the time of purchase. Instead, they offered to remake the veneers and expedite shipping. I declined because there was no guarantee that a new set would fit any better, and I would essentially be starting the entire process over again after already waiting months.

I understand that companies have no-refund policies, but I also believe there should be exceptions when customer service fails to follow through. In my case, at the very least, a partial refund would have been a fair resolution given the circumstances.

I wanted to love this product, but between the painful fit, months of waiting with no communication, and the unwillingness to make a reasonable exception, I was left extremely disappointed. Based on my experience, I cannot recommend Shiny Smile Veneers.

6 July 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Agnes,

We are truly sorry that the veneers caused you this level of discomfort and that the support you received afterward did not give you the confidence or resolution you deserved.

While our records show that our team generally maintained its standard 24 to 48 business-hour response window during your communications, we acknowledge that the follow-up surrounding your remake was not handled properly. You were told that additional assistance would be arranged, and the lack of clear follow-through left you feeling forgotten. We take responsibility for that.

We also understand why you became hesitant to begin the process again after experiencing pressure, gum irritation, headaches, and a prolonged wait. When veneers do not fit comfortably, our warranty and remake process is intended to identify and correct the specific fit concerns. However, we recognize that your experience with that process has not been satisfactory so far.

Your case deserves a higher level of attention. A supervisor from our Escalations Department will be reaching out directly to review the fit concerns, the missed remake follow-up, and the resolution options available to you.

We sincerely apologize for how this has been handled and will make sure your concerns are reviewed properly and as quickly as possible.

Rated 5 out of 5 stars

Didn’t know what to think at first…

Didn’t know what to think at first about teeth that just pop right on but once I received them I was very impressed.. They looked great and fit great ..No one new that I had them on and commented how nice my teeth were ..

9 March 2026
Unprompted review
Rated 4 out of 5 stars

So far my experience has been good

So far my experience has been good. I am only giving 4 stars because there was a wait time in getting a video appointment for my sister after one of her molds was rejected. I was told by an agent to expect a call one day at 4:00 EST and the call never came. When we called the company the recording stated they were closed. I contacted SMV immediately, and after much discussion with an agent who told me that the person who had initially given that time was new, my sister was given a new date and time for her appointment. It happened that day and the new mold she did was a success. All in all, however, she did mold 4 different times. My sister is in her 70s and she was not able to make the molds herself. We had to depend on relatives to help her, and the process wasn’t easy. It would be great if there was an office that a person could go to to get the help,
My sister received her upper veneers and she is very happy with how they look and feel. We are waiting on her bottom veneers.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Very quick and easy service

The communication was excellent! I knew when everything was being shipped and had all the information I needed to know to make the impressions here at home.

20 June 2026
Unprompted review

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