Shinysmileveneers Reviews 

2,707
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's excellent quality, fit, and natural appearance, significantly boosting their confidence to smile again. Many found the overall process professional and easy, appreciating clear instructions and a smooth user experience. The customer service team is frequently highlighted for being professional, patient, and providing quick, quality support. However, some people were dissatisfied with certain aspects. Several reviewers found it challenging to achieve an accurate dental impression, sometimes requiring multiple attempts or additional kits. A few other people also felt that communication was occasionally poor, experiencing slow responses and difficulties reaching customer service for resolution.

What people talk about most

Product

People report positive experiences with the product, with many expressing delight with their new smile,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professional, patient, and... See more

User experience

Consumers find the user experience to be largely positive, with many reviewers describing the overall process... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with the fit, look, and... See more

Service

Users describe positive interactions with service, highlighting top-tier customer service that guides them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shineysmileveneers were an excellent company to work with. Their website made it extremely clear what to do and what to expect. Their product also, was easy to follow and complete. If the impressi... See more

Rated 5 out of 5 stars

We had problems with shipment, which wasn’t their fault, and they sent us replacement kits at no cost. Their customer service has been the best!

Rated 5 out of 5 stars

I absolutely love my new smile! It took some time. I was uncomfortable with the first set so I ordered a new set and they were so worth the wait! They also gave me some great deals for leaving a revie... See more

Rated 5 out of 5 stars

The communication was excellent! I knew when everything was being shipped and had all the information I needed to know to make the impressions here at home.


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,707)

2,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Smile Ever!

I am very pleased with my results of my new veneers!
I feel and look like a new person. They are so natural looking and fit is perfect. The fit is tight enough where there is nothing uncomfortable about them. I have actually ordered an extra set! The communication with the professional's is great! They were always there with any questions or concerns I may have had. I have recommended Shiny Smile to my friends and family!

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting

Absolutely disgusting, i have been trying to get my veneers since January this is my second attempt because tje first set was not properly fit, told then in June at this point i just want a refund they told me I could get 100 dollars back for there time, what about my time and the functions I wanted to wear them at? Then I decided well I guess I have no choice but to wait for my second pair since I cant get a refund they told me ibwould be express which is 2 weeks for the problems here it is almost 2 months later and no veneers!! I also asked to speak with a manager in person on the phone they told me i can only deal with an email, buyer be ware cause there is literally a Facebook group of the the problems people had to deal with when dealing with shiney smiles they talk a good game but they suck and will try to act like they are helping on paper, also my first set looked like horse teeth amd looked rushed the only reason I ordered a second pair because the first pair looked nice, i'm not sure if they changed vendors or if they changed companies who make the teeth. But my first set came fine, and this second set has been miserably disturbing...do better at this point im ready to talk to the better business bureau!!

21 July 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Rachael,

We’re truly sorry that your first set did not meet your expectations and that the remake process has added even more frustration. After waiting this long, you deserved a much smoother experience, and we take responsibility for the fact that the original veneers were not right for you.

We would, however, like to clarify the status of the remake. The replacement set was completed and shipped, and USPS attempted delivery on June 27. Because the package could not be delivered due to no one signing for it, USPS made it available for pickup and issued a notification. Unfortunately, it remained unclaimed and is now being returned to the sender.

Please review the USPS tracking history, as it contains the delivery attempt and pickup information. Once the package returns to us, we can make sure the next step is handled correctly.

We can also confirm that a supervisor from our Escalations Department has already reached out to you directly to explain the shipment status and personally assist with resolving the matter.

We completely understand why the overall delay has damaged your confidence in us. Our focus now is making sure the replacement reaches you and that you are properly taken care of from this point forward.

Rated 1 out of 5 stars

Not a good experience

Not a good experience
Not a good experience, no customer support no refunds. Did not meet expectations would not produce any veneers after multiple failed attempts. The customer service would not answer the phone and were no help at all . This company shiny smile veneers charged me $570 just for the veneers that I didn’t recieve. They also charged me $22.00 for every impression kit in (total) 5 kits. Would not refund after multiple failed attempts would not produce the veneers. They keep saying my impressions are failed and show no results of making veneers. They will not refund and will not produce veneers terrible customer service.

20 July 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Carson,

We’re truly sorry that the impression process became so frustrating and that you were left feeling unsupported, without veneers, and without a clear resolution.

We maintain a strict standard when reviewing impressions because the teeth, gumline, and surrounding dental structure must be captured clearly for the lab to create veneers that fit securely and comfortably. Approving an impression that does not meet those requirements could result in an unusable or poorly fitting set.

That said, the process should still feel guided and manageable. This is why we provide instructions, additional assistance, and complimentary video appointments with our specialists to help customers complete their impressions correctly from home. We apologize if that support did not feel accessible or seamless in your experience.

Unfortunately, we have been unable to locate an account under the name used for this review, so we cannot currently verify the impression attempts, kit charges, communication history, or available resolution options.

Please respond to the information request we sent through Trustpilot with your order details. Once we locate the account, a supervisor from our Escalations Department can immediately review the full history, including every impression attempt, any kit charges, and the manufacturing or refund options available.

Providing that information will allow us to stop speaking generally and address exactly what happened in your individual case. We genuinely want the opportunity to contact you directly and make sure you are properly taken care of.

Rated 5 out of 5 stars

So far so good!!

So far so good!!! I was nervous as my teeth are in terrible shape 😭 But I sent my impressions in, they’ve been accepted, and now I’m just waiting for them to come!!! I’m so excited to see a smile that doesn’t look like my teeth are fighting each other. Thank you Shiny Smile Vaneers!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I have been shopping for a better smile and after searching what seemed hundreds of companies for months I can finally say with great confidence I have found shinysmileveneers as my goto company for the smile I was searching for so long. There were some complications on my part in the beginning on making the impressions and shinysmileveneers customer support was on spot in helping me out, they are so patient and willing to help at every step on attaining my smile and making sure everything goes smoothly. I cant wait to my order to arrive. I just like to say Shinysmileveneers, I highly recommend you to anyone who is looking to get that great smile and so happy I found you!!!!

20 July 2026
Unprompted review
Rated 4 out of 5 stars

No Missing Teeth

I had some difficulty getting good impressions at first, but the instructional videos and customer support were very helpful, and I was eventually able to make acceptable impressions.
When I received my new veneers, I was pleased with how well they fit and how natural they looked. The only issue is that my bite alignment in the back causes the upper veneers to lift slightly, although I haven’t tried to adjust or remedy that yet.
I was disappointed that I can’t eat while wearing the upper veneer. Since I don’t have back molars on top the veneers tend to press up into my gums when I bite down, making them uncomfortable for eating.

Overall, the veneers are reasonably priced, look great, and the customer support was excellent.

20 June 2026
Unprompted review
Rated 4 out of 5 stars

I don’t normally write reviews but…

I don’t normally write reviews but these gave me more confidence than I ever thought I’d have. They fit perfect, look natural I love them. The warranty is top notch. Way to get me back out there shinysmiles.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

They are amazing!

Wow, what a product! I have been using Shiny Smile Veneers for years now and I love it! The quality is amazing, the customer service is amazing and they make me feel confident every time. Would highly recommend to anyone looking to change their life

19 July 2026
Unprompted review
Rated 4 out of 5 stars

Great Initial Process So Far!

I have only completed the initial process to create an impression for my bottom teeth. There were clear instructions both written and a step by step video. Upon my 1st attempt with an impression that I emailed to them, they responded it was not usable. The package included more supplies to complete a couple other impressions, which helped. So far it has been a smooth & simple process & awaiting my actual veneers now.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Shiny Smile Veneers…

My experience with Shiny Smile Veneers has been amazing! From the beginning of the process the customer service folks have been in constant contact with updates and important information. They made everything so easy! They also offer a step by step video guide on how to make the impressions, which, for me, was extremely helpful. I will be recommending this company to anyone in the market for a beautiful smile!

18 July 2026
Unprompted review

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