Shicken Foods Reviews 

92
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers consistently praise the delicious taste, authentic flavors, great variety, and impressive high quality of the vegan dishes, curries, and kebabs available. Many consumers and busy families also deeply appreciate how quick and remarkably easy these frozen meals are to prepare at home. However, some people mentioned that their deliveries occasionally arrived defrosted, physically damaged, or with leaking packaging during transport. A few reviewers additionally noted occasional difficulties reaching customer support or experienced frustrating problems regarding missing items from their online orders. Some customers also stated that a few specific products had an unusual texture or lacked the expected flavor.

What people talk about most

Product

Users describe positive interactions with product, highlighting the incredible flavor and large variety of... See more

Quality

Reviewers mention positive feedback about quality, praising the super tasty products with huge flavor and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, reflecting a high level of... See more

Order

Reviewers highlight positive aspects of order, noting that everything about the purchase process worked fine... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick delivery in insulated packs Only tried tikka which was lovely

Company replied

Rated 5 out of 5 stars

This is the best vegan Indian food I've tasted! I've really missed seekh kebabs since going vegan but these are amazing! I really like the tikka kebabs and the curries too, and the salted caramel brow... See more

Rated 5 out of 5 stars

Oh my! Shicken did not disappoint and I’m so happy I took the plunge and ordered a medley of products (possibly because I just couldn’t make up my mind what to try). Of course, I then had the slight ‘... See more

Rated 5 out of 5 stars

Although my family and I were unimpressed by the curry rolls or Tikka flavour of curries and kebabs, we very much enjoyed the other curry and kebab flavours - delish!! To add, Items were missing... See more



Contact info

4.2

Great

TrustScore 4 out of 5

92 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.2

All reviews

(92)

57 reviews in the last 12 months

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Rated 3 out of 5 stars

This is ok but not the best..

This is ok but not the best the shicken has a weird tough texture to it. I ordered the tikka, bbq wings and was expecting more, was really excited to try a new brand. Not terrible but had better.

Sorry shicken peeps !

25 October 2025
Unprompted review
Shicken Foods logo

Reply from Shicken Foods

Hi Mrs Lee we are definitely pushing our quality, texture & taste all the time so we'd gladly take your opnion on board! if you can spill the beans on who have better taste than us we'll do the research & keep up (we are always humble though we're proud of what we do)! Thankyou for the feedback!

Rated 5 out of 5 stars

Quality

Some of the nicest curries I've ever had. They are Unreal!

1 September 2025
Shicken Foods logo

Reply from Shicken Foods

Hi Paul thanks so much that definitely put a big smile on our face!

Rated 1 out of 5 stars

Tikka Biryani

Tikka biryani unfortunately is very tasteless, no tikka vibe at all. It's really dry and the shicken has a kind of crunch to it, very weird. Will not be buying that again.

29 August 2025
Unprompted review
Shicken Foods logo

Reply from Shicken Foods

Hi Sarah really sorry about the experience you had, which is not the level of service we're aiming to provide, we'll 100% take your opinion on board for the next product review & keep improving the flavour & texture!

Rated 5 out of 5 stars

Great product

Tried at a food tasting event was very impressed to placed our first order

5 August 2025
Shicken Foods logo

Reply from Shicken Foods

Hi Gary thankyou so much, glad you were impressed!

Rated 1 out of 5 stars

DPD are useless!!

The delivery arrived defrosted and 1 of the meals had burst. Inside the packaging was disgusting! To be clear, this is not the fault of Shicken (their meals and kebabs all taste amazing!), and they have said they'll replace the burst meal, but DPD are not a reliable courier - this is the 2nd time I have had a delivery issue. I'm also a bit worried that the rest of the meals were defrosted, so will they be OK to eat after being refrozen?

6 August 2025
Shicken Foods logo

Reply from Shicken Foods

Hi Beth very sorry about the delivery, we've escalated the delivery issue to DPD with their diamond team so we do hope they will improve their service!

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