SHEIN Reviews 

Love the range of items they stock.
You can always find what you were looking for at a competitive rate

Very poor customer service after item did not arrived and reported as missing. Images taken of proof of delivery were outside of my house, not even in the front gates and were handed to a complete stranger. Took nearly a month to get any further with a complete refund and still did not recieve a refund

Terrible terrible customer service sadly. They keep blocking my account with an error message “your account has been suspended due to unusual/irregular activities” ??
I have consistently messaged to ask what this irregular activity is and they keep responding the same copy and paste generic message saying they cannot tell me. They advised I make a new account which I did and now they have blocked it too!!
I have been a loyal customer for over a decade and spent an awful lot of money on this website sadly
Really has ruined Shein for me I would not recommend at all

Disgusting I did not receive 2 pairs of shoes and an ankle bracelet, when I contacted customer support they said because it had been checked by the packers they cannot do anything about it out of pocket and no items, DO NOT BUY FRON SHEIN, disgusting. I got a reply from SHEIN telling to check my package,DON’T BUY FRON SHEIN

Shein has a very strong point: low prices and huge variety. It is ideal for those who want to follow trends, renew the wardrobe or buy accessories without spending too much. The application is easy to navigate, there are always coupons and promotions, and most of the time the delivery arrives on time, even coming from abroad.

But there are clear limitations: quality and size are inconsistent. The same size can fit well in one piece and be tight or wide in another; fabrics are usually lighter and less durable, suitable for casual or seasonal use, but not for pieces that last for years. Sometimes the item arrives different from the photo or with simple defects. Returns are possible, but the process is more time-consuming and support does not always respond quickly.

Overall: it's worth it for the cost-effectiveness, as long as you read the reviews and photos of other buyers well and don't expect high-quality materials. Perfect for everyday life and passenger fashions

I ordered swimwear , when arrived hygiene pads was half off, was,nt suitable and returned in same condition.shein then said same as alot of customers are saying wouldnt give me full refund due to saying stained or hygiene pads not on .i feel the items are been defaulted to avoid refunds so now i have been left out of pocket with only points added to my account.i will not be ordering from this site in the future anyone thinking of ordering swimwear dont bother absolute rubbish 😡

Don’t expect an helpful response from this company. Thee posts explaining that the email link sent to me to return items did not allow activation. Same robotic response to all posts asking to check if I had received email in spam or otherwise. Watch this space, bet I get the same response again!!

So I was a really good customer until they blamed me for staining a bikini of which I never tired on , the two they delivered swim suits with no sanity covers on them so I couldn’t even try them on and then refused to refund me when I sent them back , disgusting when I couldn’t even try them on , never ordering from SHEIN again would rather get the same things from Temu and get good customer service

Update to SHEIN reply,
I did question everything but because I didn’t take a picture of the non stained bikini ( why would I take a picture of a bikini that I sent back ) and I didn’t take a picture of the missing hygiene pads again why would I as as soon as I saw there wasn’t one I just pushed them back in the packet your customer service person said no refund at all and never thought they SHIEN was wrong and didn’t beleive me , terrible terrible customer service

Customer service is appalling they use a rubbish delivery company who just leave parcels on the floor outside the front door and they count this as delivered. Getting past the chatbot is virtually impossible. Temu on the other hand reviewed delivery photo and refunded straight away. Unless you are home all day avoid like the plague.

If your new to Shein like I was last week.
Fantastic choice, lovely designs, sizing bit of a mixed bag delivery quick and so far reliable kept informed all the way. But as I thought horrible fabrics, all polyester which is unwearable for me as just makes you sweat. I was hoping some pieces would be visvose but unfortunately all just plastic polyester.
Shame There were loads of pieces I liked at ridiculously low prices. But will not be ordering anymore.

Great on price fast delivery

I returned all 9 items only tried on 2 however 1 of the items which was not even tried on shein have said partial refund because of a smell?? Not only is this a lie but why was this dress singled out and was intact!

Trying to get through to shein is a no go so be careful!

Order number GSO178467000E03 they are lieing and is not acceptable.

I have never experienced this before with no company so please all be careful.

I will be contacting my bank as a refund of £1.60 is not acceptable for a £16.99 dress which never even touched my skin

Shein shipped my package with Evri, but Evri's delivery driver delivered it to an unknown mystery address. They even took a photo of my package stuffed into a letterbox on a front door that is completely different to mine. The package could not be located by Evri or myself, but Shein didn't care and considered the order delivered. Despite the evidence of my incident claim with Evri, Shein refused to refund. I didn't get the items I ordered from Shein and still had to pay the full cost of the order. I will never order from Shein again ever, nor will I ever buy from sellers who ship with Evri.

My wife bought several cardigans and jumpers for winter receiving eventually week or so later and frankly was disappointed with the very poor quality compared to the pictures on the Internet. She will NOT be ordering again.

Awful. I ordered over £75 of stuff I kept getting notifications saying they couldn’t deliver due to abnormal delivery and when I asked at customer service I just kept getting told to wait. when the items were late I did a claim with my bank to get my money bak but unfortunately then the junk from SHEIN arrived so the claim was closed in March!!! I sent some of the items bak that I didn’t like and they received them but refuse to refund me because they say the dispute is ongoing since March. I have chased up my bank and sent them proof that the dispute was closed in March and they still refuse to refund me Customer service are awful

Replying to your unhelpful comments obviously I have reached out to ur team for help numerous times. Im in constant chat with you on Facebook and u keep saying the same thing. You won’t refund my money so I’m not gonna waste my time. I sent u proof from my bank and u still won’t refund me!trading standards are now aware

Well after being a valid customer always spending I will not no more. A package was delivered to another address not mine. Now with holding my refund. Chat on shien is useless after several chats. Be warned
Be classed as fraud now

What a surprise, another generic response from shein, same as that to other people complaints. And yet again they say they have sent an email as want to help resolve and no email received, clearly just trying to make themselves look better on trustpilot to others. I would advise anyone sending goods back to take a picture and state damaged/used to ensure refunds even if not actually damaged and if they query just keep repeating that in line with their policy goods should be in good order not damaged/used. Over and over again.

Shein replied on here to a previous review (see below) that they would email me and look into my complaint but, I never heard from them, they did ask for some additional info through trustpilot but again never heard back.

Previous review: Returned several swimming costumes to shein, and because hygiene strip had become folded in packaging on all of them, as they are cheap and dont stick well, they took photos and claimed damaged/used, and you hit a brick wall when challenging, they just repeat themselves over and over and again and ask for your photo evidence. Which as returning undamaged/un used goods why would I have taken photos,

Shein clothes are not cheap but when my delivery come today omg what a total mess looks cheap and nasty 🤢... Delivery service is crap with relay won't be ordering again from them would rather shop online at better shop and good quality clothes ... People don't buy from there very nasty clothes

6 weeks & still waiting for my order 🙃 customer services bot chat, same message over & over, don't think I will shop here again very disappointed 😞

I would have given a 0 rating if I could.
I purchased the first items from SHEIN for £85.50 and returned them within the retailer's 30-day return period. The return tracking confirms that the parcel was delivered to SHEIN's warehouse. In addition, SHEIN's own tracking system shows that the quality check has been completed. Despite this evidence and multiple contacts with customer support, my refund has still not been processed.
SHEIN continues to send the same generic AI response stating that the return has not been registered in their warehouse. This contradicts the information shown in their own tracking system. I have provided all the evidence requested, including tracking information showing successful delivery and the return status from SHEIN's website, but I have not received any meaningful investigation, satisfactory response, or explanation. No one at SHEIN has been willing to provide a proper answer or resolve the issue.
I have made every reasonable effort to resolve this matter directly with the merchant, but the issue remains unresolved, and the refund is still outstanding.
Order: GS017110100R5B1
Refund Outstanding: £85.50

Please avoid this seller. There are plenty of better alternatives that offer much better customer service and take responsibility when problems occur. I would not recommend SHEIN to anyone.