Shark Vacuum UK Reviews 

My Shark cordless vacuum cleaner works very well, especially as we have a long haired dog. HOWEVER, when the battery charger failed, the support staff could not be bothered to find the appropriate replacement. Many web sites claimed to have the correct charger, based upon the model number, but none of them are the right type.

Our 4 year old corded stick vac started giving off 'electrical' smells. I contacted Shark helpline, and they simply sent me a new motor unit. Just like that. No arguments, no inquisition on how I've been using it. And it arrived the following day!
This is what customer service should be. Thank you, Shark

Got to hand it to the customer service team. A warranty claim handled swiftly and without fuss.

A 5 year guarantee that actually means something. Brilliant customer service today. Bought a cordless Shark vacuum in 2022, plastic piece now broken off central column where it folds in two. Phoned customer services because it has a 5 year guarantee, through to a human in 2 minutes, really helpful, replacement column organised within minutes. Other companies could learn a lot about honouring warranties and customer service.

I had a fantastic experience with shark my vacuum had stopped working properly they supplied me with a new part and I ordered some extra pieces on a Monday and they were delivered on Tuesday.
It is fair t say I recommend them.

I am extremely disappointed with my experience with SharkNinja cordless vacuum. The product did not live up to expectations at all and, in my experience, it performed poorly from the start. The suction was weak, the battery life was far shorter than advertised, and it struggled with basic cleaning tasks that I would expect any vacuum to handle easily.

Even after contacting customer service and receiving a replacement, the situation did not improve. The replacement unit was just as disappointing as the first, which makes me question the overall quality control and reliability of the product line.

Overall, I feel the cordless vacuum is not worth the money. Based on my experience, I would not recommend it, even considering the replacement provided. I expected a far better standard for the price paid, and unfortunately it did not deliver.

Worst hoover company of all time. I'm on my 3rd hoover which has given way within a few weeks. Not powerful suction or long lasting. Don't waste your money!

Bought the cordless Shark vacuum directly from shark. Light use. The hoover head stopped working properly after 11 months. Wont turn off when the vacuume section is powered off.Very poor build quality. Boight a Miele instead.

Had mine for a year now so a good run in. Honestly it’s so poor where do you even start, the power is awful, charge is rubbish even when new, and you spend more time cleaning it out than actually using it. It’s useless. On my next run to the tip I’ll be happily throwing mine out and going back to Henry. Absolutely shocking, anyone buying one should seriously reconsider

If you have long haired dog do not go near these. We have two and they just cannot cope.

Bought a shark 411 vacuum cleaner. First time I have bought a cordless.
It is utter useless. Cuts off .
Dust getting into motor .
Couldn't find the manufacturing number to register it . Tried to call them but as deaf,it is impossible to navigate press 1 2 3 etc.
Emailed them and explained I couldn't use the customer helpline. They just emailed me back with the helpline number . So I am stuck with a useless and expensive piece of plastic ..
Stear well clear of shark cordless vacuums.

So, hasn't been straightforward, but the outcome has always been fantastic.
Bought a HK500ZHT Upright "Wand" type vacuume back in July 2023, thought I'd give it a good test before leaving a review!
Having 3 dogs, decided to go for this as its the "Pet" one.. and it does the job precisely as it describes on the tin.. Two Labs and a Springer.. it keeps the house spotless, picks up all the hair and I couldn't be happier with its performance. It's lightweight, easy to use and a doddle to empty. More than enough suction and the attachments are designed well.
Anyway, 12 months in and the motor blew, then the roller fell out of the head with the side clip cracking.
Now, this unit gets used at least twice a day.. I have a cleaner to comes round three times a week and I'm that bloke who tidies up before she comes! So I'd happily say it gets hammered.. a lot!
Registered the vacuum when bought so git a nice little 5 year warranty, so I called them.
Absolutely no issues at all.. new motor and head came out within 2 days.. We're now 36 months in and the motor has blown again.. another call and the lovely lady just sorted it.. its on the way.
Now, ordinarily, I'd not be happy at two motors in 3 years blowing, but, I have a 5 bedroom house, all 3 cars get hoovered out every weekend, the full house is vacuumed at least once a day.. its taken some battering. Very much doubt any manufacturer would cope with this abuse..
What sets Shark apart is how simple and streamlined the warranty is.. no questions, no photos of proof, no hassle.. they keep to their word, and I can't ask for more than that.

I purchased the shark matrix 2-1 self empty robot January 2026 and ever since I have had problem after problem . It suddenly disconnected from the WiFi 3 months in and then couldn’t find my internet for three days each time I refreshed it. I kept getting error number 4 for the brush roll and nothing was stuck , they sent me a replacement out. The mopping is dreadful - if you have WHITE floor don’t bother . It just makes circle marks and drags around the dirt it looks worse when it’s finished than when it started . I really wanted this product to be good we have a dog and children so cleaning the floors are all day. Buts it’s been such a disappointment. The hoover section in actually not that bad. But I just have stopped using the mop option all together .

I would like to leave a heartfelt thank you to Fatma from the Caribbean Customer Service Team for the outstanding support she gave me today.

Fatma went completely above and beyond to help me, and her kindness, patience, professionalism, and genuine care really stood out. She took the time to listen properly, reassured me throughout the process, and made sure everything was handled with such a positive and helpful attitude.

It is rare to come across customer service that feels this personal and compassionate, and she truly made a stressful situation so much easier for me. Caribbean Customer Service should be very proud to have someone like Fatma representing them.

Thank you again, Fatma your help today meant a lot to me.

Kind regards,
Jubada Hakim

I have purchased two Shark vacuum cleaners, one for home and one for place of work. After two years, the motor on one of the vacuums burnt out. I tried to get a replacement motor via Shark website but it was out of stock. I left a request to be contacted when they came back into stock. Three months later, I am still waiting. Each time I visit the website, the same message is there - item out of stock. The second vacuum is now showing signs of the motor struggling, after only two years of moderate use. I will not be purchasing a Shark vacuum again! Questionable quality, lack of availability of parts and very poor customer service!

A brand you can trust! Excellent quality products, great guarantee, excellent aftercare service. Prompt and efficient yet again.

I have had 3 Shark dual vacuum and mop machines over the past 18 months (to be fair they have been replaced under warranty) and my latest one has failed with exactly the same fault again!
It will not recognise that the fluid tray is attached and full and therefore no longer mops. This is exactly the same fault that all the others failed with and each time the. Machine was replaced but for goodness sake this is ridiculous!
I am going to change the machine for another, better and more effective machine even though this last one is still under warranty. I simply do not want to go through this same nonsense for a 4th time so a more reliable machine will be invested in!
Additionally, this morning my machine will not operate properly due to a problem with the app, so yet again Shark fails miserably!
If there was any doubt in my mind about swapping it has gone now for sure.
Buy a Shark at your own risk, very, very poor system and machine. Does not do what is advertised (well not for longer than a few months anyway)!

Where do I start? I ordered two "FLEXI BREEZE HYDRO GO," one in Mint Green and the other in Lilac.

Upon unboxing the Lilac fan, I noticed the U-Shaped Base was missing a rubber stopper, aswel as the screws.

I'd contacted "SHARK" Customer Services, explained the issue, and they apologised and sent me a like-for-like replacement, or so I thought until I saw the colour (Clacier Blue) So, yet again, having to contact "SHARK" and explaining what had happened, they were sorry and would send me the Lilac, as previously stated. I received the replacement the very next day. Upon opening the box, yet again it was the wrong color, say no more... I've since spoken with their customer services dept., making it as clear as humanly possible how this could happen twice. The advisor was clearly sorry and offered me 5% off my total bill, £4.50, which was a total insult, although he meant well... He promised me this wouldn't happen again and made it clear from the outset with the color of my model. The very next day I received exactly the same wrong color, talk about frustrating and three times, it's a totally unprofessional replacement & sheer laziness at the parts Dept* as i spacifecly asked do they have the Likac* in stock, the answer was yes, so if that's the case why send me the wrong item three times? they clearly have the product code for various colors within their range, the whole situation it's farsical at best...

By far the worst hoover I’ve ever had in my life. Tiny little cylinder I have to empty after hoovering half the room, doesn’t actually like to suck up any actual dirt it just throws it straight back out onto the floor. I’ve tried changing filters etc, and it’s still as useless as ever. Will be sticking with Henry from now on. Don’t know why everyone was raving about shark.

I purchased a shark vacuum in 2024 I called them because the brushes were not rotating. After a quick troubleshooting exercise the lady said she would get a new floor head no quibble - this was last night around 6pm and it’s just arrived - this is why I buy Shark Ninja products when something is wrong they sort it no quibble unlike Dyson who I have still not resolved an issue with a much more expensive product - Shark for me!