Shades Blinds Reviews 

3,039
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely professional, friendly, and knowledgeable during the initial measuring appointments. Consumers also highlight the remarkably fast and efficient installation process, noting that products are routinely delivered and fitted within a single week. Furthermore, many people appreciate the reasonable pricing and helpful advice provided when choosing their home window options. Some reviewers were not happy with occasional measurement errors, leading to incorrect product deliveries and sizing problems. A few consumers also reported frustrating communication issues, delays, and unprofessional conduct from specific staff members.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient online ordering, timely... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, polite, and professional... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction regarding the... See more

Price

Users describe satisfaction with price, highlighting reasonable costs, budget-friendly options, and great... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products and installations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sales Rep was on time and tracking service made it easy to see when he would arrive. He was well mannered, professional. I was kept up to date by email that fitting day was on schedule. Young man who... See more

Company replied

Rated 5 out of 5 stars

What a stress free experience we have enjoyed with Shades Blinds? From arranging an appointment to the friendly, professional and efficient measuring by Josh over two large box windows with vertical... See more

Company replied

Rated 5 out of 5 stars

Milo was very professional when he came round to measure up. He rang me 30 mins before the appointment as I had requested. He treat the house with care and made sure to wipe his feet on the doorma... See more

Company replied

Rated 5 out of 5 stars

We are delighted with our blinds and with the service from the company. From the initial visit, when our options were explained and measuring done, to the follow up for fitting which happened within a... See more

Company replied


Company details

  1. Window Treatment Store

Information provided by various external sources

Shades Blinds Glasgow have been serving customers in Scotland’s Central Belt for over 30 years, offering the most comprehensive range of window blinds, covering Glasgow and many locations beyond, such as Ayr, Irvine & East Kilbride. Here at Shades Blinds in Glasgow City, we manufacture top quality products, at exceptional value for money, all made to measure window blinds on all blind ranges: that has always been our trademark.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,039)

527 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Revived my blinds very quickly from…

Revived my blinds very quickly from survey to fitting, Everyone was very helpful and he blinds were an excellent price.

6 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Shades Blinds Excellent

From beginning to end this was a pleasant experience. Rep who came to see us was polite and extremely knowledgeable. Product was of excellent quality, and work was carried out within the week. Definitely will choose Shades Blinds again!!!

24 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Did not get email receipt for deposit

Did not get email receipt for deposit. Took 2 weeks to get it after numerous phone calls to them. Also did not turn up on due date, not even a phone call to let my 82 year old mother they couldn't make it. A week later than planned it was fitted. Never using them again and definitely would not recommend. Avoid at all costs.

30 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 5 out of 5 stars

Bedroom blackout blinds

I needed two blackout blinds for the bedroom my grandchildren will use.
Blinds, picked,measured and fitted within a week.
Kept informed regarding delivery and fitting.
No complaints and would recommend.

30 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Shutters were supplied and fitted as…

Shutters were supplied and fitted as advised, good price and fitter was great and made sure everything up to spec

16 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

We are delighted with the service from this company.

We are delighted with our blinds and with the service from the company. From the initial visit, when our options were explained and measuring done, to the follow up for fitting which happened within a week the experience couldn't have been better. We were amazed at the low price too, especially as we ordered five blinds! We would certainly use this company again.

24 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Gary arrived on time gave a great…

Gary arrived on time gave a great service with no pressure although I thought I would get my new blinds a bit quicker than having to wait almost two weeks I’m looking forward to getting them done

24 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Cancelled at last minute.

Everything went great right up to install day. 2 Hrs before scheduled spot i was left voicemail and email saying my order was cancelled as the product was obsolete and they hadn’t even made it?? this was over three weeks ago and they will not reply to my requests for a refund. terrible service and now have to claim through credit card.
Update 12/05/26 after contacting my Credit card they have repaid me, still nothing from Shades. I would avoid.

10 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Can you email your postcode and door number to contactus@shades-blinds.co.uk please as the ID Number you provided does not register on our system

Rated 5 out of 5 stars

Incredibly good

Incredibly, good company to deal with. Phoned for an appointment recently, well received, and the salesman Gary, arrived within days of my call. Fantastic tracking service, kept me up to date, of his arrival, which was right on time. His attitude in measuring, and showing samples, and advice was simply exemplary. This is the best, for genuine customer service, and trust. My new blinds will arrive soon, and I will respond again. Oh and the price was budget friendly. Good company to deal with, thoroughly recommended, they will not leave you in the shade, more of a brilliant shade of satisfaction guaranteed.

23 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Shades Blinds

Fantastic service from start to finish & over the moon with the blinds, would recommend Shades to anyone looking for new blinds⭐️⭐️

21 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Poor

Upon paying, I chose a delivery slot of between 9am & 2pm. Received a message on day of delivery saying fitter would be here between 15:30 & 17:30? Fitter had probably not even left my street when the clip on the cord broke.

21 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Can you email pictures of the issues you have to the customer service team at contactus@shades-blinds.co.uk please

Rated 5 out of 5 stars

Great service

Allan was very helpful and knowledgeable.
Very quick service from start to finish.

21 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Quick service kept up to date on…

Quick service kept up to date on arrival time.Josh was excellent very helpful and did give me time to choose what i wanted.

21 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Over payment

Had nothing but bother after my mum
Was overcharged by fitter to the amount of £39 pounds as the man who measured her blinds did not mark on system
He had been paid his fee fitter over charged her by £5.15 aswell 1 week later still no resolution customer services is a joke they pass you from pillar to post my mum is 75 and has all her faculty’s but was so caught of guard she paid the money then called me which begs the question how many vulnerable people are being over charged by the people who is handling payments the fitter only put through he took £58.40 when really he charged her £64 which is not on

15 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Can you email your Mum's details to the customer service team at contactus@shades-blinds.co.uk please

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look