Shades Blinds Reviews 

3,039
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely professional, friendly, and knowledgeable during the initial measuring appointments. Consumers also highlight the remarkably fast and efficient installation process, noting that products are routinely delivered and fitted within a single week. Furthermore, many people appreciate the reasonable pricing and helpful advice provided when choosing their home window options. Some reviewers were not happy with occasional measurement errors, leading to incorrect product deliveries and sizing problems. A few consumers also reported frustrating communication issues, delays, and unprofessional conduct from specific staff members.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient online ordering, timely... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, polite, and professional... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction regarding the... See more

Price

Users describe satisfaction with price, highlighting reasonable costs, budget-friendly options, and great... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products and installations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sales Rep was on time and tracking service made it easy to see when he would arrive. He was well mannered, professional. I was kept up to date by email that fitting day was on schedule. Young man who... See more

Company replied

Rated 5 out of 5 stars

What a stress free experience we have enjoyed with Shades Blinds? From arranging an appointment to the friendly, professional and efficient measuring by Josh over two large box windows with vertical... See more

Company replied

Rated 5 out of 5 stars

Milo was very professional when he came round to measure up. He rang me 30 mins before the appointment as I had requested. He treat the house with care and made sure to wipe his feet on the doorma... See more

Company replied

Rated 5 out of 5 stars

We are delighted with our blinds and with the service from the company. From the initial visit, when our options were explained and measuring done, to the follow up for fitting which happened within a... See more

Company replied


Company details

  1. Window Treatment Store

Information provided by various external sources

Shades Blinds Glasgow have been serving customers in Scotland’s Central Belt for over 30 years, offering the most comprehensive range of window blinds, covering Glasgow and many locations beyond, such as Ayr, Irvine & East Kilbride. Here at Shades Blinds in Glasgow City, we manufacture top quality products, at exceptional value for money, all made to measure window blinds on all blind ranges: that has always been our trademark.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,039)

527 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible sales systems, product control and after sales.

The company went ahead with an order which hadn't been finalised. We still had to choose between 2 colours, but rather than checking which colour we wanted, the company put together the 4 blinds with 2 blinds in each colour. There seems to be no system in place to catch situations like this and we were blamed for it.
The fitter (a nice guy) noticed and told us about the different colours.
In response the salesman came back and was so defensive and accusatory that he turned a poor situation into a terrible one.
We were told the customer service would be in touch, but they haven't.
I wouldn't recommend or use the company again.

7 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 5 out of 5 stars

Great service

Fast professional service from start to finish
Ordered two blinds after the service I received before. Very happy with quality of blinds and the fitter was very good.

15 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Rated 1 out of 5 stars

Never replied when I complained about…

Never replied when I complained about bumps on blinds would not recommend them

11 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Can you email pictures of the issues you have to the customer service team at contactus@shades-blinds.co.uk please

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish the blind was perfect which I ordered will definitely be using shades blinds in the future.

8 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Shades blinds were exellent from 1st…

Shades blinds were exellent from 1st call through to measuring and fitting, the team were very helpfull and friendly, and profesionly fitted

8 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 4 out of 5 stars

Rep first class

Rep first class, fitter efficient everything as arranged and great price delighted

1 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 4* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

New Blind again. Absolutely love this company keep using…

Absolutely love this company keep using them brilliant service brilliant quality and great prices kept in touch through first telephone conversation till arrival at property can't beat them on value and service never had a complaint keep doing what you are doing one happy customer 😀

7 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Such an easy experience

Such an easy experience, from booking our measurement appointment online to then James coming out measuring and showing me samples and me choosing what I wanted. It was then a straight forward process to get them booked in ans paying and the fitting was so quick also and no mess or anything left. We absolutely love our blinds. We got 5x wooden blinds in scandi oak and 3x white blackout roller blinds.

6 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Was a large office job and although a…

Was a large office job and although a few windows were missed or wrong size, Shades rectified very quickly which is really appreciated. Would recommend- thanks to all at Shades 👏👏👏

30 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 3 out of 5 stars

The controls of most of the blinds were…uneaven

The controls of most of the blinds were not set at same length so the blinds pulled up uneven, because all the strings were not tied in a know so came right out the little enclosure, I know it’s a bit silly but it’s pretty awkward to get them all same.
Also the the wee enclosure for the strings were not put on properly.

3 April 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds

Rated 3 out of 5 stars

The blinds were what we ordered but the…

The blinds were what we ordered but the main blind at the balcony is almost 2inc of the floor and the other one is almost an inch short. I hope this can get sorted as I was going to phone you thanks, will wait for your response

6 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Can you email pictures of the issues you have to the customer service team at contactus@shades-blinds.co.uk please

Rated 5 out of 5 stars

Beautiful blinds

Beautiful blinds
Great communication and advice provided
Nothing too much trouble
I’d love Roman blinds for my living room so I will be back
Many thanks

7 May 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

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