Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... See more
Company replied
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Review summary
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Reviews shaping this summary
Service is excellent ! I ordered on line 2 new umbrella covers . They were dispatched promptly and arrived by post to Qld within 4 working days. Quality of product and description were as outlined on... See more
Company replied
I’m very pleased with my cabana. Your representative made contact promptly regarding my colour choice being sold out & I received my cabana within 2 days, a week prior to my expectation 🙏 The caban... See more
Company replied
I needed clips to secure the shade cloth to metal bars rather than timber ones. Once I found the supplier I was impressed with the ease of purchase. The despatch was timely and the product arrived wit... See more
Company replied
Company details
Written by the company
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Contact info
17, 2565, Ingleburn, Australia
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
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Great product fast delivery
6 August 2026
Reply from Shade Australia Pty Ltd
Hi Vernon,
Thank you for your five star review!
We're so glad to hear that you're happy with your new Umbrella Protection Cover and that you received it in good time!
Kind regards,
Alana
Good quality product with helpful staff…
Good quality product with helpful staff .
My market umbrella had to be transported inter state and it arrived very fast .
Would use this company again .
3 August 2026
Reply from Shade Australia Pty Ltd
Hi Martin,
Thank you for your fantastic five star review!
We're very glad to hear that you had a positive experience with our store, from our friendly staff to shipping and delivery with a trusted courier. I'm sure your Sunranger Cafe Series Centrepost Umbrella will do a splendid job for you for many years to come!
Kind regards,
Alana
Thanks love the umbrellas and they…
Thanks love the umbrellas and they arrived promptly!
31 July 2026
Reply from Shade Australia Pty Ltd
Hi Kyah,
Thank you for taking the time to five us a five star review!
We're ecstatic to hear how happy you are with your new Sundreamer Nyx Beach Umbrellas - they really are a stylish and sunsafe choice for a day out! We're also glad to hear that you received your order in good time!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Patricia,
We're so glad that you found it easy to order from our website, and that you received your Umbrella Protection Cover in good time! We always do our best to ship as soon as we can so it's great to hear how quickly your order got to you.
Thank you for the five stars!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi John,
Thank you for taking the time to write us a five star review!
We're thrilled that you had a great experience with our store and that you received your Umbrella Protection Cover quickly! We always do our best to ship as soon as we can!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Scott,
Thanks for the five stars!
We're glad to learn that you received your order in good time. We always do our best to ship as soon as we can!
Kind regards,
Alana
Great web site and easy to order
Great web site and easy to order. Good arrived in time as as described.
20 July 2026
Reply from Shade Australia Pty Ltd
Hi Rodney,
Thank you for your great five star review!
We're thrilled to hear that you found it easy to order on our website - we have worked so hard on making it a breeze to navigate. We're also glad that you received your order in good time!
I'm sure your 70% Universal Shade Cloth will do a brilliant job for you for many years!
Kind regards,
Alana
Good communication
Good communication. Umrella cover was securely packaged & short postal delivery.
26 July 2026
Reply from Shade Australia Pty Ltd
Hi Stephen,
Thank you for taking the time to give us a five star review!
We really appreciate your feedback and are very glad that you had a great experience ordering on our website, and you received your order quickly. I'm sure your new Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
This is the most amazing product
This is the most amazing product
Have used it before and the trees it was put around have grown so well since
And no weeds
21 July 2026
Reply from Shade Australia Pty Ltd
Thank you for taking the time to write us a five star review!
We're very glad to hear how much you appreciate the quality and effectiveness of our Premium Weedmat and Staples!
I'm sure it will do a fantastic job for you for many years to come!
Kind regards,
Alana
Great service ,and product as expected.
13 July 2026
Reply from Shade Australia Pty Ltd
Hi Neil,
Thank you for taking the time to write a five star review based on your ordering experience with us!
We're very glad to hear that you were happy with the level of service that you received as well as with the quality of the Shade Cloth Fixing Pins!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Shay,
Thank you for sharing your experience with us.
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi John,
Thank you for writing us a five star review!
We're thrilled that you received your order straight away and that you appreciated the level of service you received throughout your order!
I'm sure your new Umbrella Protection Cover will do a great job for you for many years to come.
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi John,
Thanks for the five star review!
We're so glad that you're happy with the quality of your Centrepost Umbrella Protection Cover!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Thank you for your five star review!
We really appreciate your feedback! We're thrilled to hear that you were happy with delivery of your shade cloth and that you're happy with the quality!
Kind regards,
Alana
Good product & prompt postage
30 June 2026
Reply from Shade Australia Pty Ltd
Hi Graham,
Thank you for your five star review!
We're thrilled to hear that you're happy with the 303 Aerospace Protectant and that you received your order quickly! We always do our best to ship as soon as we can!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Ann,
Thank you for your five star review - it's great to hear that you found our website easy to use! We've done our best to make it easy to navigate and we're also always happy to help! I'm glad that we were able to give you some valuable advice!
I'm sure your Bayview Umbrella will do a great job for you!
Kind regards,
Alana
The product was exactly what I wanted
The product was exactly what I wanted. I sought some help from the team and was offered good guidance to the solution that fixed my issue. Thank you.
23 June 2026
Reply from Shade Australia Pty Ltd
Hi Stephen,
Thank you for your five star review!
We're very glad that you found exactly what you were after! We're always happy to help and it's fantastic to hear that you were able to solve your issue!
Kind regards,
Alana
Weed Mat
The product ordered was unavailable. Communication was quick and provided me with options. I chose to wait for product to be back in stock. Again communication was timely and product delivered quickly. Received emails about delivery. Delivery was a priority and driver called when on his way. I have purchased previously. Will continue to do so and will always recommend. Thank you
19 June 2026
Reply from Shade Australia Pty Ltd
Hi Jo,
Thank you for taking the time to write us a wonderful five star review!
We're so thrilled to hear that you had a positive experience with us again despite your weedmat being out of stock. We always do our best to keep our customers up to date and choose couriers we can trust for our deliveries.
Thank you for your ongoing support and recommendation!
Kind regards,
Alana
Cantilever Umbrella
Easy to use website.
Looks fantastic.
Well built very solid excellent shade fabric and construction.
Very pleased with purchase.
Fast delivery.
Highly recommend Shade Australia.
15 June 2026
Reply from Shade Australia Pty Ltd
Hi Ann,
Thank you for taking the time to write us a five star review based on your experience with our store!
We're very glad to hear that you found our website easy to use and order from, and we're ecstatic at how happy you are with your new Savannah Cantilever Umbrella!
Thank you also for your recommendation. We really appreciate it!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Stephen,
Thank you for your review!
We really appreciate your feedback and we're glad to hear that you found our website easy to use!
Kind regards,
Alana
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