The tubs of gel were a good price and good value for money. My Order was processed quickly and got to me quickly too but the tubs of gel needed to be bubble wrapped individually as the top on one of... See more
Company replied
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Your Ultimate Destination for Hair and Beauty Care With over 20 years of experience in the beauty industry, Shaba is your go-to online store for all things hair and skincare. We are proud to offer a vast selection of over 45,000 products spanning across 450 brands ensuring that you find exactly what you need to look and feel your best.
112c HIGH STREET WALTHAMSTOW , E17 7JY, LONDON , United Kingdom
Replied to 60% of negative reviews
Typically replies within 1 week
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Order #22886: Initially received the wrong item, but the customer service team resolved the issue promptly by covering return costs and issuing a full refund. Great professional approach. Thank you

Reply from Shabacosmetics
I never received my items and contacted customer service over a week ago to resolve the issue. I received an automatic response saying I would hear back within 48 hours, but it has now been well over that timeframe and I still haven’t had any further response.

Reply from Shabacosmetics
Ordered from Shaba. Received most of my order but an Item was missing. I contact them via the online form and recieve quite a swift response, stating my message would be sent to the relevant team. I've since emailed 3 further times and have been ignored. This has been going on well over a week. Terrible customer service!!

Reply from Shabacosmetics
Great customer service. An item was out of stock and they emailed me to ask if there was another color I wanted and what was available. Shipping was fast my items came and I love them. Also great prices.

Reply from Shabacosmetics
Fast and convenient & always have a good variety of products also staff are very helpful.
Everything did not go smoothly but a bit of back and forth with customer service sorted everything out and they sipped my package first class and I got it the next day
Very disappointed with my recent purchase. Payment was taken immediately, but my order was not delivered and there was no explanation. I had to contact customer service myself, and it took over a week to receive the order. Responses were slow and communication was poor. Not a good experience.

Reply from Shabacosmetics
The company delivered my order asap, without delay

Reply from Shabacosmetics
The items were delivered promptly, and I received timely notifications regarding their arrival. I have no complaints regarding this service.

Reply from Shabacosmetics
Really great first experience, super quick delivery. Thank you
Quick delivery and beautiful extensions my braider was very happy with it. Had looked elsewhere with limited choice whilst Shaba had more choice. Thank you Shaba Cosmetics

Reply from Shabacosmetics
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