Shabacosmetics Reviews 541

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting their quality and effectiveness. Many consumers also appreciate the fast and efficient delivery service, often receiving their orders sooner than expected. The overall service is frequently described as outstanding, with people commending the company's responsiveness and helpfulness. However, some customers have reported issues with their orders, such as missing items or receiving incorrect products. A few people also mentioned dissatisfaction with the delivery process, citing delays or problems with couriers. Additionally, some reviewers expressed concerns about product issues and the company's refund policy in such cases.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the excellent products,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and fast delivery... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the easy ordering system,... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of products, noting that items... See more

Service

Reviewers highlight positive aspects of service. Many customers express high satisfaction, praising the quick... See more

Based on these reviews

Rated 4 out of 5 stars

The tubs of gel were a good price and good value for money. My Order was processed quickly and got to me quickly too but the tubs of gel needed to be bubble wrapped individually as the top on one of... See more

Company replied

Rated 4 out of 5 stars

The purchase experience was quick and the item shipped the next day. Unfortunately Royal Mail did not deliver when they said they would and it was a day late. No fault of Shabacosmetics but their cour... See more

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Rated 4 out of 5 stars

Shabacosmetics is great! They don't always have the products I am looking for, but the website is easy to use and the service is quick. It's convenience is welcomed, particularly as I live in an area... See more

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Rated 5 out of 5 stars

Prompt delivery of Maxima hair styling products. The Argan Therapy range - the hair mask and beautifying elixir smell lovely and leave your hair feeling soft and manageable

Rated 5 out of 5 stars

First time order product online that didn’t leak, each item was resealed by this guys which is a hug plus for me. Price was ok and a more so for a first. My only worries was not getting any other fo... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Amazing array of hair products and so reasonably priced. Easy ordering system and delivered the next day. Really well packaged. Thank you will be ordering again. ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

**UPDATE** I absolutely love this shop. I love the Sleek wigs and they've got so many of different styles of them in stock, it's brilliant, and despatch and delivery is so quick. Placed four orde... See more

Rated 5 out of 5 stars

I bought 3 packs of water wave twist hair. The texture looks so natural and blend perfectly. The quality is excellent, and price was very reasonable. Delivery was also super quick. I’ll definitely be... See more

Rated 5 out of 5 stars

Did a rush search for this product (Wig) online because my usual supplier did not have any in stock. Was not expecting it to arrive before Christmas but, it did on 24 December. Which was amazing co... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous, i placed my first time order in the late evening i received my tracking number in the morning and had my items next day. I fully recommend and I will definitely be using them agai... See more

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Rated 1 out of 5 stars

Bad customer service. The 2 clear essence exclusive fade creme- hydroquinone free I ordered is expiring in October 2025. I immediately reached out as soon as the items were delivered using various ch... See more

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Rated 5 out of 5 stars

Well packaged and arrived safely. Lovely leave-in conditioner — lightweight, moisturising, and leaves my hair soft and shiny. Smells great and doesn’t weigh my hair down. I have now recommended it to... See more

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Rated 5 out of 5 stars

The order was initially on “preparing for shipment” for a few working days and I needed the hair quickly so was scared that it would not come in time. Emailed the team at Shaba cosmetics and got a pro... See more

Rated 5 out of 5 stars

Great customer service both times that I have used Shaba cosmetics. delivery has always been on time and also when there was an out of stock item, I really appreciated the call to give me an option of... See more

Rated 5 out of 5 stars

It was my first time coming across Shaba cosmetics website and I was totally blown away. Their prices was affordable and they delivered on time. Delivery Communication is was also great. I definitely... See more

Rated 5 out of 5 stars

Must say but concerned as hadn’t heard of company but they were excellent even called me as packaging had changed to confirm I still want. Then arrive promptly. Will definitely be using them again

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’m absolutely thrilled with my experience! The quality of the hair extensions is brilliant — soft, silky, and they blend perfectly with my natural hair. The price is just as impressive... See more

Rated 5 out of 5 stars

After being sent the wrong product (Gabri Aqua wax) on the first order, Shaba replaced with the correct product and as a gesture of good will sent me extra products aswell. Thank you for this good cus... See more

Rated 5 out of 5 stars

Thoroughly satisfied with Shaba Cosmetics so far. After reading some of the reviews, and a few spelling and grammatical errors in email correspondence I received from Shaba, I was a bit conc... See more

Rated 5 out of 5 stars

Quick delivery and beautiful extensions my braider was very happy with it. Had looked elsewhere with limited choice whilst Shaba had more choice. Thank you Shaba Cosmetics

Company replied

Rated 5 out of 5 stars

I am happy that I found you because I was ordering my relaxer from the USA in which the shipping cost was unbelievable high. I have not received it yet but I received shipping confirmation just now.... See more

Rated 5 out of 5 stars

Truly one of the best companies I have ever used for an online purchase. Great service. Quick delivery. Very reasonable prices. So appreciate. Looking forward to my next purchase. Thank you. A+... See more

Rated 5 out of 5 stars

I managed to find the hair products that I needed easily on the website and the process was simple. I received notifications when my purchases were processed and sent for delivery. I am a very happ... See more

Rated 5 out of 5 stars

I have only started getting my wigs from you and I am glad to say there are in excellent condition including packaging. I am also very happy with the delivery as its fast and efficient.

Rated 5 out of 5 stars

Products were true to description Delivery was on time overall I Love shopping with Shabba as I may not always have the energy to go I store to a shop

Rated 5 out of 5 stars

It was my first time ordering from this shop, and I’m very satisfied with the product I bought. I’ll definitely order again! I also chose express delivery and received my order the very next day.

Company replied

Rated 5 out of 5 stars

I had a stressfree and great transaction experience with added discount. My items irrived very quickly and well packaged. The item works well. Thank you.

Rated 5 out of 5 stars

Very quick with response and delivery. Item just as seen on website. Will surely be a repeat customer. Thanks.

Rated 1 out of 5 stars

I have ordered 6 items, not only did the parcel take 10 days to arrive from me placing the order, but the parcel came and 3 of the items were missing. I have continuously tried to contact the customer... See more

Company replied

Rated 5 out of 5 stars

First time I have got a product from here and they were fast and efficient and also cheaper than other retailers so would be buying from here again

Rated 5 out of 5 stars

This is the first time I’ve ordered from Shaba and I’m hugely impressed with what I received. The items are much bigger than I expected but I’m happy with the quality of the products. I will definitel... See more

Rated 5 out of 5 stars

Experienced the best customer service. I ordered a product more by mistake and emailed them right after. I woke up to the reply and with a resolution. Truly happy for this and highly recommend.

Rated 5 out of 5 stars

Everything did not go smoothly but a bit of back and forth with customer service sorted everything out and they sipped my package first class and I got it the next day

Rated 2 out of 5 stars

The reasons for this low score, is that I placed an order with them and they only sent 4 out for 5 items. I contacted them and they said they would rectify the problem, and never did. I don’t thin... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service from start to finish. The website is very easy to use, with no pop ups. They have a fantastic range of products. Shipping was very fast. I'm very happy with the service

Rated 5 out of 5 stars

Super fast shipping, great products, excellent value for money, would 100% buy more items from you guys. I've purchased 4 pieces so far and love them

Company replied

Rated 5 out of 5 stars

The products arrived well packed and in good condition. The parcel arrived on time. The only issue was that this review arrived before the product, but once the products came I was very happy.

Company replied

Rated 5 out of 5 stars

I got exactly what I ordered, this product in Shabacosmetic earns me £2 less than other sellers. I got my product on time. I love Shabacosmetics. You too try them today and you will be glad you did... See more

Rated 5 out of 5 stars

Beautiful wig excellent price to for human hair. I recommend this company and I will be using again. Thank you 😊

Rated 5 out of 5 stars

Parcel arrived on time, had a missing item and they sorted it out straight away. Great customer service.

Company replied

Rated 5 out of 5 stars

Items were packed and dispatched very quickly and delivery was very quick too a lot quicker than what it said it would.

Rated 1 out of 5 stars

Ordered from Shaba. Received most of my order but an Item was missing. I contact them via the online form and recieve quite a swift response, stating my message would be sent to the relevant team. I'v... See more

Company replied

Rated 1 out of 5 stars

First time purchasing from Shaba Cosmetics. Ordering online and delivery was fine...But if you want to Return for Refund, It's problem, because no one replies back to email, live chat, phone. This is... See more

Company replied

Rated 5 out of 5 stars

Great customer service. An item was out of stock and they emailed me to ask if there was another color I wanted and what was available. Shipping was fast my items came and I love them. Also great pric... See more

Rated 1 out of 5 stars

Products did not arrive! Ive emailed a number of times and received an AI generated response. No contact number provided. Responding to the below… I’ve emailed multiple times and sent messages th... See more

Company replied

Rated 1 out of 5 stars

Placed my order on 18th October and still not received it. Paid for express Royal Mail delivery too! I emailed Shaba Cosmetics 4 days ago asking for a refund. They ignored this request and told me... See more

Rated 1 out of 5 stars

First time using this company and was a little hesitant but since they had good reviews I thought I'd try it. I spent over £160 10 days ago and my order has not arrived. I've emailed to asked for the... See more

Company replied

Rated 5 out of 5 stars

Parcel came within delivery time excellent! Wig is soft, good quality. Haven't worn yet.

Company replied

Rated 5 out of 5 stars

This is my first business with them and i found them very supportive and friendly with good customer service. I highly recommend them

Company replied

Rated 1 out of 5 stars

Dont buy any items from this company, especially creams and hair products. They sell fake products and cliams its from orignal brand. They will refuse to refund your money if you open the product to c... See more

Company replied

Rated 5 out of 5 stars

The product I chose was not suitable for my hair but Shabba refunded me the full cost without any issues.


Company details

  1. Hair Product Store
  2. Beauty Salon
  3. Beauty Supply Store
  4. Cosmetics Store

Written by the company

Your Ultimate Destination for Hair and Beauty Care With over 20 years of experience in the beauty industry, Shaba is your go-to online store for all things hair and skincare. We are proud to offer a vast selection of over 45,000 products spanning across 450 brands ensuring that you find exactly what you need to look and feel your best.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

541 reviews

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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ordered some shampoo and conditioner

Ordered some shampoo and conditioner. Came within 6 days of ordering, the delay was due to the incompetent royal mail however when issue was brought up I got a response within 5 minutes so absolutely cannot fault this company, really good prices and very quick customer service 👍

1 March 2026
Rated 5 out of 5 stars

Very fast delivery

7 March 2026
Shabacosmetics logo

Reply from Shabacosmetics

Thank you for your feedback! We're glad to hear your order arrived quickly and that you were happy with the delivery. We truly appreciate your support and hope to serve you again soon.

Shaba Customer Care.

Rated 2 out of 5 stars

Communication and delivery

This was my first time buying online and I was so relieved but really disappointed. I’m a uni student and was in desperate need of hair products. Usually when I’m home Shaba is one of my local stores and they good prices online and in store. Ordering online was easy but my package took over a week to arrive and there was very little communication, one of the items I wanted was out of stock and that’s what caused the delay. At the time of placing my order on the site it said was in stock and during my wait it reminded that way , but I didn’t hear anything. My only way of communicating was through emails that’s didn’t get human responses days after. Your communication needs major improvements but otherwise once I was told that the I the was out of stock I could choose to either refund for or replace. I replaced and had my original order with the replacement sent to me the next day. This wouldn’t have been such an issue if my current products weren’t running out and me desperately needing my hair done. Otherwise not bad but please do better.

26 February 2026
Shabacosmetics logo

Reply from Shabacosmetics

Hi Mary,

Thank you for your feedback and for supporting Shaba both in-store and online.

Your order experienced a delay because one of the items became unavailable after the order was placed. As soon as this was identified, we contacted you to offer the option of a refund or a replacement, and once the replacement was confirmed, the order was dispatched the following day.

We appreciate you highlighting the communication aspect of your experience. We are currently working on improving our stock update and notification processes to ensure customers are informed more quickly if an item becomes unavailable.

We’re pleased that the order was ultimately resolved and delivered, and we appreciate you taking the time to share your experience with us.

Shaba Customer Care.

Rated 5 out of 5 stars

Quick Delivery

This was the only company who still stocked the Majirel hair colour I needed. I ordered it Friday and it arrived Monday.

26 February 2026
Rated 1 out of 5 stars

can’t trust the products as package so…

can’t trust the products as package so damaged and I have emailed them and they have not responded .

23 February 2026
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Reply from Shabacosmetics

Hi Dee,

We’re very sorry to hear about your experience.

We responded to your email on the same day and provided a returns link for you to complete the returns form, so we can arrange either a replacement or a full refund for you. Unfortunately, we haven’t received the completed form or any further correspondence since.

Please do check your inbox (and junk folder), and feel free to contact us again so we can resolve this for you as quickly as possible. We’re always happy to help.

Kind regards,
Shaba Customer Care.

Rated 2 out of 5 stars

Delivery of product late

Good quality of product.
The delivery was late and didn’t meet up with what I intended to use the product for.
You can do better with your delivery.

20 February 2026
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Reply from Shabacosmetics

Hi Olushola,

Thank you for your honest feedback.

We’re really pleased to hear that you were happy with the quality of the product, but we’re genuinely sorry that the delivery did not arrive in time for your intended use. We completely understand how frustrating that can be.

We always aim to provide a fast and reliable delivery service, and delays like this are not the standard we strive for. We will certainly review this with our courier partners to see how we can improve and minimise such issues in the future.

Thank you again for your feedback — it truly helps us do better.

Kind Regards,
Shaba Customer Care

Rated 3 out of 5 stars

The delivery was great and it came on…

The delivery was great and it came on time . But I bought the boho bundle and used it to make jayda wayda braids it keeps shedding off and for the price I paid I would expected better quality and it does not say on the website the boho would come as tracks .

17 February 2026
Shabacosmetics logo

Reply from Shabacosmetics

Hi Emma,

Thank you for your feedback. We’re glad your delivery arrived on time, but we’re sorry to hear about the shedding and your concerns regarding the product description.

We are currently looking into this with our supplier and reviewing the website listing to ensure it is clearer.

Please feel free to contact us directly at info@shabacosmetics.com
with your order details so we can assist you further.

Kind regards,
Shaba Customer Care.

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