SGT Auto Transport Reviews 

1,495
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and professional staff, highlighting their helpfulness and clear communication throughout. Many appreciate the smooth and efficient transport, with vehicles often picked up and delivered punctually, sometimes even earlier than expected. Reviewers also frequently note transparent pricing, with initial quotes often honored without changes. However, some customers also noted issues with delivery scheduling and price adjustments. A few experienced significant delays in vehicle pickup or delivery, even after specific windows were promised or extra payment made. Others reported unexpected price increases after an initial quote, or faced cancellation fees not clearly communicated. Some reviewers were not happy with customer support, describing unhelpful responses or being given the run-around.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism, reliability, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting positive... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising competitive rates and finding the... See more

Staff

People report positive experiences with staff, consistently describing them as professional, courteous, and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had approached many companies. Every 1 had given competitive quote.. n it was difficult to choose but got special recommendations from Claude AI . And let me tell u that was the best decision ever... See more

Company replied

Rated 5 out of 5 stars

I contacted several car transport companies and SGT confirmed that my 54 year old car would be picked up and delivered without being unloaded and reloaded. My car was picked up the next day as promise... See more

Company replied

Rated 5 out of 5 stars

my overall experience with sgt auto transport was provided with excellent communication not only with the broker but, with the caring and considerate driver Khalil. he had difficulty unloading in a re... See more

Company replied

Rated 5 out of 5 stars

Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver too... See more

Company replied


Company details

  1. Shipping Service

Written by the company

SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,495)

154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, communication throughout process and reasonable pricing. Highly recommend!

12 December 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re thrilled to hear you had such a positive experience! Thank you for highlighting our communication and pricing. We’d be happy to assist you again anytime.

Rated 5 out of 5 stars

Hassle free transactions from booking

Hassle free transactions from booking, confirmation, change of details if any and delivery. My 2 vehicles delivered from Georgia to California day ahead of time

9 December 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re glad to hear your experience was hassle-free and that both vehicles were delivered ahead of schedule! Thank you for choosing SGT Auto Transport.

Rated 5 out of 5 stars

Great experience, up-front pricing

The response time was quick and the service was great. The price I was Quoted is the price we paid. Our driver was professional and courteous. This was a great experience. Anytime we need to ship a vehicle, we do not consider anyone else.

5 December 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re thrilled to hear you had a great experience and that everything went smoothly from quote to delivery. Thank you for trusting SGT Auto Transport with your vehicle!

Rated 5 out of 5 stars

Good communication

Good communication. Flexibility in pick up and drop off times and location. Effective delivery. Great customer service.

9 December 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Thank you for the wonderful feedback! We’re glad to hear you appreciated our communication, flexibility, and customer service. It was a pleasure assisting you, and we’re here anytime you need us again!

Rated 5 out of 5 stars

Simply the Best Transport Company!

I have transported my car at least 5 times with SGT. Each time, the process has always been seemless and professional. Its pricing is also very competitive.

Beyond that, this company does what it says! The car was always picked up and dropped off within the agreed upon parameters. Being able to transport items with the car was a huge bonus too.

Overall, I just can't say enough nice things about this company! Book with them, you won't regret it!

1 December 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Thank you so much for your continued trust and loyalty! We’re glad to hear every transport has been seamless, professional, and on time. We truly appreciate your recommendation and look forward to assisting you again!

Rated 5 out of 5 stars

Great Customer Service and Communication

I found SGT through a web search because I had never shipped a car before. What a great find it turned out to be! The plans provided different options, all at reasonable prices. Their customer service explained the differences and helped me decide which one was most applicable to my situation. They provided turn-key service with excellent communication throughout. The carrier they chose was very professional and kept to their date commitments for pick-up and drop-off. Overall, great service!

19 November 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re thrilled to hear about your positive experience! It’s great to know our team was able to guide you through the options and provide clear communication throughout the process. We’re glad your vehicle was picked up and delivered on schedule and that the carrier met your expectations. Thank you for choosing SGT Auto Transport!

Rated 5 out of 5 stars

Well worth it!

Emil, the transporter, and the transportation company were extremely professional and kept us informed every step of the way. The entire process was super easy from start to finish, and the cost was more than reasonable.

23 November 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Thank you for the wonderful feedback! We’re glad to hear the carrier kept you well-informed and that the process felt easy from start to finish. We appreciate your trust in us!

Rated 1 out of 5 stars

Bait and Switch

Got a quote to ship a Jeep in March for about $1K. Seemed great - 3 day window for pick up, great price. So signed with them. Come time for pick up, they call me today they found a driver and it would be $1,800! They said that the quote was just a quote and nothing else. Don’t use this company!

20 February 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Dear June,

Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. We want to take this opportunity to clarify a few important points and provide context regarding how our process works.

As outlined in our Terms and Conditions, SGT Auto Transport operates with estimated pickup windows, not guaranteed dates and times, unless our Guaranteed Pickup service is selected. These windows are designed to reflect real-world market conditions, which are inherently dynamic and impacted by a variety of factors, including route demand, fuel prices, weather conditions, and carrier availability.

While we understand your frustration with the additional offer made, it’s important to note that this was provided in the spirit of transparency and flexibility. Our goal is always to avoid delays and present all available options to our customers — not to “bait and switch.” The pricing offered can vary based on market trends at the time of dispatch, and while we strive to honor original quotes, we also want to give customers the opportunity to make informed decisions when situations change.

We appreciate your feedback and have forwarded your comments to our Quality Assurance Team for further internal review. We remain committed to continuous improvement, transparency, and delivering reliable service across the board.

Sincerely,

Rated 5 out of 5 stars

SGT Auto Transport, They are the Right and Sure Way.

SGT Auto Transport has earned my complete trust. My work often requires me to be uprooted on a moment's notice, making reliable logistics critical. SGT Auto Transport has delivered on two occasions, each time exceeding expectations.
The first time, they successfully transported my car from Guantanamo Bay, Cuba, to my home in Murfreesboro, TN, with a pickup in Jacksonville, Florida. My car arrived without a single scratch.
The second experience was even more impressive. They transported my car from Houston to my driveway in under three days. I booked the transport on November 10th, the car was picked up on the 11th, and it was delivered on the 12th—precisely on schedule, with real-time updates and tracking. The staff was professional and friendly, and they ensured the best driver was assigned.
I have immense gratitude for the drivers who do this difficult job. I trust SGT Auto Transport for a job well done.

Last but not least!!! The other companies promising price lock-in were overpriced by $500.00!!

Love SGT Auto Transport!! Safe travels!

12 November 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Thank you for your trust and for sharing both experiences. We’re thrilled to have exceeded your expectations each time and truly appreciate your kind words about our team and drivers.

Rated 5 out of 5 stars

Professional

Professional, efficient

10 November 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Thank you for sharing your experience! We’re glad to hear everything went smoothly.

Rated 5 out of 5 stars

First time ever shipping a car

First time ever shipping a car. They made my experience very smooth and easy definitely recommend!!!

18 November 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re glad your first shipping experience went smoothly! Thank you for recommending us — we appreciate your trust.

Rated 5 out of 5 stars

The experience was stress free and…

The experience was stress free and pleasent from pick-up, shipment and delivery. Easy payment transaction and I was completely satisfied with the experience and will highly recommend.

11 November 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Thank you for sharing your experience! We’re glad everything—from pickup to delivery—was smooth and stress-free. We appreciate your recommendation and are happy to hear you were completely satisfied.

Rated 5 out of 5 stars

Fast and responsive

Fast and responsive! Price was great, delivery was on time and flawless..

6 November 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re glad to hear everything went smoothly and on time! Thank you for your kind feedback.

Rated 5 out of 5 stars

Highest marks for SGT

I have used SGT twice now and feel like I got the best price and found that everyone I dealt with there was professional, on time, and very helpful.

5 November 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re so happy to hear you’ve had great experiences with us! Thank you for your continued trust and kind words.

Rated 5 out of 5 stars

SHT made my experience transporting our…

SHT made my experience transporting our work truck effortless. The truck arrived as promised and within the dates given, which was huge, given I had four men waiting for it so they can start their work. Using them for my other work vehicles and the return trip for this pickup will be an easy decision.

27 October 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re so happy to hear that everything went smoothly! Thank you for trusting us with your work truck — we look forward to helping with your future transports.

Rated 5 out of 5 stars

Great experience from sales to…

Great experience from sales to delivery. I paid what they quoted me. No extra charges. I would highly recommend SGT Auto Transport.

15 October 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re delighted to hear everything went smoothly from start to finish and that our pricing transparency met your expectations! Thank you for your trust and for recommending SGT Auto Transport — we truly appreciate your support.

Rated 5 out of 5 stars

From the beginning to the end

From the beginning to the end. They were very professional. The driver that showed up was very nice. Car arrived as expected with no issues. i really appreciate them very much. Thank you
Cheryl

19 September 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re thrilled to hear everything went smoothly and that you had a positive experience from start to finish. Thank you for trusting us with your vehicle!

Rated 5 out of 5 stars

SGT great Company

SGT handled our transport from California to NorthernNew Mexico. Everything went smoothly from scheduling to pick up and delivery. I called the company with some questions a couple of times and they were happy to assist me. Their staff was friendly, knowledgeable and helpful. And the price was very reasonable. I did shop around. I found SGT to meet my needs and will be using them again.

2 October 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re so glad to hear everything went smoothly and that our team was able to assist you throughout the process. Thank you for your trust and for choosing SGT Auto Transport — we look forward to working with you again!

Rated 5 out of 5 stars
SGT Auto Transport logo

Reply from SGT Auto Transport

Thank you! We’re delighted to hear that our clear communication and prompt service made your car transport stress-free. We truly appreciate your recommendation to family and friends!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look