I had approached many companies. Every 1 had given competitive quote.. n it was difficult to choose but got special recommendations from Claude AI . And let me tell u that was the best decision ever... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted several car transport companies and SGT confirmed that my 54 year old car would be picked up and delivered without being unloaded and reloaded. My car was picked up the next day as promise... See more
Company replied
my overall experience with sgt auto transport was provided with excellent communication not only with the broker but, with the caring and considerate driver Khalil. he had difficulty unloading in a re... See more
Company replied
Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver too... See more
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Company details
Written by the company
SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.
Contact info
80 Orville Dr, Ste 100, 11716, Bohemia, United States
- 8645465038
- info@sgtautotransport.com
- sgtautotransport.com
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The drivers are quick and clearly…
The drivers are quick and clearly experts on loading on the trailer. Shipped a large camping van and a pickup truck and they arrived undamaged and in incredible time
12 February 2026
Unprompted review
Reply from SGT Auto Transport
We’re happy to hear everything went smoothly! Thank you for trusting us with your camping van and pickup truck. We’re glad they arrived quickly and in great condition, and we truly appreciate your feedback.
You don’t have to be an expert
I started as a skeptic, having been warned of an industry rife with bait and switch tactics. I was pleasantly surprised every step of the way as the quoted price never changed, in spite of a couple of “uh-ohs” on my part along the way. So much easier than I imagined it would be! I would recommend SGT to anyone, especially those who have never tried to ship a vehicle before.
29 December 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for sharing your experience! We’re glad we could exceed your expectations and keep everything straightforward and transparent from start to finish. We truly appreciate your recommendation and are happy we could make your first vehicle shipment an easy one.
Charged a Cancellation Fee Without Consenting to the Contract
I had a serious issue with SGT Auto Transport involving misrepresentation and an unauthorized charge.
I was verbally quoted a fixed price of $1,100 and told I could leave up to 100 lbs of personal items in my vehicle. When I later reviewed the actual shipping agreement, those terms were not included. The contract allowed re-quoting, prohibited personal items, and broadly disclaimed responsibility.
I explicitly refused to sign the agreement and sent written cancellation the same day, before accepting any terms. Despite this, SGT treated the order as “electronically signed” simply because I had entered my credit card information, which is not consent.
After reiterating by email and phone that I did not agree to the contract, SGT still charged my card $199 as a cancellation fee and refused to reverse it, stating there was “nothing they could do.”
The issue is not the money—it’s the practice of processing contracts without affirmative consent and charging fees after cancellation. I have filed a BBB complaint and a credit card dispute.
Based on my experience, I would advise others to be extremely cautious and ensure everything is documented in writing before providing payment information.
---------------------------
Below is in response to SGT Auto Transport response:
I have reviewed the document provided by SGT as the alleged "signed" Shipping Agreement. The document appears to be a generated contract containing my typed name; however, it does not include a complete electronic signature audit trail demonstrating affirmative assent.
I did not manually execute a separate signature action after reviewing and agreeing to the contract terms. I explicitly declined to proceed once I identified material discrepancies between the verbal representations and the written agreement and sent written cancellation notice on February 8, 2026 at 3:47 PM.
The document provided does not contain:
* A detailed electronic signature certificate
* A verified click-through record showing the specific action taken to accept the agreement
* The authentication methodology used to validate the signer
* A system log showing the exact timestamp (including time zone) of signature execution
* A clear sequence of events demonstrating that assent occurred after full presentation of the terms
* Server logs demonstrating the specific user action that constituted assent (e.g., click event confirmation)
* Confirmation of when the order was marked "activated" in their system relative to my cancellation email
If SGT asserts that a valid electronic signature was executed, the complete forensic audit trail should be produced. A generated PDF containing a typed name does not independently establish informed and intentional assent. If affirmative assent occurred, the technical record should clearly show a distinct action beyond the mere entry of payment information.
Additionally, after this complaint was filed, SGT offered to refund the charge on the condition that I remove reviews and close this complaint. That conditional offer further demonstrates that the matter remains in dispute.
8 February 2026
Unprompted review
Reply from SGT Auto Transport
Dear Al,
Thank you for sharing your concerns. We’re sorry to hear that this was your impression of the process, and we appreciate the opportunity to clarify our position. We always strive to provide accurate information and full transparency regarding our services and terms. All orders are governed by the written agreement that is sent to the customer prior to dispatch, which outlines important items such as carrier availability, pricing structure, and restrictions on personal belongings in vehicles.
Our system reflects acceptance once an order is placed and payment details are provided, in accordance with the terms presented at booking. The cancellation fee you referenced is also outlined in those terms and applies when an order is created and held for carrier assignment within the pickup window. This process allows us to reserve resources and begin coordination with carriers on the customer’s behalf.
That said, we understand your frustration and take feedback like yours seriously. Customer trust and satisfaction are very important to us, and we regret that this situation left you feeling otherwise. A member of our team will be reaching out to you directly to review your case in detail and explore whether a resolution can be reached.
We appreciate you bringing this matter to our attention and giving us the opportunity to address it.
Don't hesitate to book with SGT
Everything went so smooth from booking to delivery. This price quoted stayed the same. Car picked up and delivered with the times we requested. The driver was absolutely the best. Will definitely use when we head home.
2 February 2026
Unprompted review
Reply from SGT Auto Transport
Thank you for your wonderful feedback! We’re glad to hear everything went smoothly from booking to delivery and that the quoted price stayed the same. We truly appreciate your trust and look forward to helping you again.
A review of SGT Auto Transport:
A review of SGT Auto Transport:
Booked a auto transport with this company thinking a high rating would save me from the headaches of scams and such. Not so! This company confirmed a contracted shipping price of $911. Two days later and 3 days before my desired ship date they bumped the price by nearly $3OO. Clear bait and switch to me. Don't waste your time, go with a reputable company.
After I complained and declined the contract, they returned with TWO subsequent offers, the last to my original bid. But by then I had lost trust and moved on.
29 January 2026
Unprompted review
Reply from SGT Auto Transport
Dear Ric,
Thank you for sharing your experience. We understand how frustrating pricing changes can feel, and we’d like to clarify that our quotes are based on real-time market conditions and carrier availability, as outlined in our Terms and Conditions. When market conditions shift, customers may be presented with updated options to avoid delays, and they are always free to accept or decline those offers.
In your case, multiple options were provided to give you flexibility, including returning to the original quoted rate. While we regret that the experience affected your confidence, we want to assure you that our intent is never to mislead but to remain transparent about current carrier pricing so customers can make informed decisions. We appreciate your feedback and the opportunity to address your concerns.
Overall Everything was First class
Overall Everything was First class, from the time I inquired about a pick up and delivery, the redone time and communication was perfect. Kept in constant contact with me. Driver was outstanding. As I said ABSOLUTELY WILL RECOMMEND ,
27 January 2026
Unprompted review
Reply from SGT Auto Transport
Thank you for your feedback! We’re glad everything was first class from start to finish and that communication and service met your expectations. We truly appreciate your recommendation.
Horrible company and waste time to work with them
I even do not want to give one star. This company is doing trick to the customers. I signed the contract with them more than a month ago, but when the time that should come to pick up the car, they increase the price. The reputation and service are too bad, so do not waste time with them.
27 January 2026
Unprompted review
Reply from SGT Auto Transport
Dear Julia,
Thank you for sharing your feedback. Since your review was posted using only a first name, we are currently unable to locate the specific order associated with your comments in our system. In order for us to properly review what occurred and address your concerns, we kindly ask that you provide your order ID or the full name used when the shipment was booked.
We take all feedback seriously and would welcome the opportunity to audit your case and clarify what happened. Our goal is always to provide transparent pricing and professional service, and we would like the chance to review your experience thoroughly.
Please feel free to update your review with your order ID or email the details to feedback@sgtautotransport.com so we can further investigate and assist you.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! Pooooooor to little to no communication my car sits for pickup deposit paid. I’m calling daily no one answer no one calls back no help but they have my money!
23 January 2026
Unprompted review
Reply from SGT Auto Transport
Dear Take Flight,
Thank you for sharing your feedback. Since your review was posted under a nickname, we are currently unable to identify the specific order or case you are referring to. To help us verify the validity of your review and address any potential issues, we kindly ask that you either update your review with your order ID or email the details to feedback@sgtautotransport.com.
We take all feedback seriously and are committed to resolving any concerns professionally.
2 cars, from LA to Cleveland in Winter
Shipped 2 cars from LA to Cleveland in winter. All company reps and drivers had great service and were very communicative. Tracking was spot on and cars were delivered on timed even with expedited delivery timeline. Highly recommended!
21 January 2026
Unprompted review
Reply from SGT Auto Transport
Thank you for your feedback! We’re happy to hear you had a smooth experience and that our team, drivers, and tracking met your expectations. We truly appreciate your recommendation.
Very easy
Very easy. Elena was great. Used twice now. Highly recommend
16 January 2026
Unprompted review
Reply from SGT Auto Transport
Thank you for your kind words! We’re happy to hear Elena provided great service and truly appreciate your continued trust and recommendation.
Easy Peasy cross country shipping experience
Price was reasonable or at least consistent with what I expected. The quote never changed from the first communication. The car pickup and drop-off was easy on both ends. The total transit time Arlington, VA to Berkeley, CA was about 8 days.
6 July 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your feedback! We’re glad to hear everything went smoothly and look forward to assisting you again in the future.
I had a great experience with SGT Auto…
I had a great experience with SGT Auto Transport. The entire process was easy from start to finish, with clear communication and a very professional team. Everything was handled efficiently, and I felt confident my vehicle was in good hands the whole time. I would definitely recommend SGT Auto Transport to anyone looking for a smooth and reliable shipping experience.
11 January 2026
Unprompted review
Reply from SGT Auto Transport
We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.
Horrible experience
Horrible experience. Quoted $600 to bring a new vehicle about 400 miles. Made me sign a contract. Assigned an order number and then started to try and increase the price, multiple times. I contacted them and said we have a contract, you have a guarantee and neither of which you are willing to honor. They said they really don't know sometimes and I said this is what you do for a living. Stay far, far away from them. Think there's even more shadiness, but this is the lowlight.
19 January 2026
Unprompted review
Reply from SGT Auto Transport
Dear Tom,
Thank you for taking the time to share your experience. We’re sorry to hear that the process did not meet your expectations and appreciate the opportunity to provide clarification.
As outlined in the signed agreement, pricing is based on current market conditions and carrier availability. While we make every effort to secure a carrier at the initial quoted rate, there are situations where market demand requires presenting alternative options in order to move forward within the requested timeframe. These options are always communicated transparently and remain entirely at the customer’s discretion.
We understand how frustrating it can be when expectations and real-time market conditions don’t align, and we regret that this led to dissatisfaction. Our intention is never to create confusion, but to offer realistic solutions based on carrier availability at the time of dispatch.
We appreciate your feedback, as it helps us continue improving communication and customer experience.
Classic Bait and Switch
Classic Bait and Switch! Did NOT meet the window for pickup then asked for over 25% or $300 more to ship. Can not recommend.
13 January 2026
Unprompted review
Reply from SGT Auto Transport
Dear Marlon,
Thank you for sharing your feedback. We take all customer experiences seriously and appreciate the opportunity to provide context. At SGT Auto Transport, all pickup windows and pricing are estimated based on market conditions, vehicle specifications, and carrier availability — factors that are beyond our direct control. These estimates are clearly outlined in our agreements to ensure transparency.
We want to clarify that adjustments in timing or pricing are never intended as a “bait and switch.” Our team works diligently to offer solutions and maintain open communication throughout the process. While we understand your decision to cancel, we remain committed to providing fair, reliable, and professional service to all customers.
We value the trust our customers place in us and hope to have the opportunity to serve you in the future under more favorable circumstances.
Great experience from start to finish
Great experience from start to finish! The very best quote, easy booking, great communication. Found the driver with no problem, and my car arrived at its destination a little early, looking great. I will definitely use them again!
5 January 2026
Unprompted review
Reply from SGT Auto Transport
We’re thrilled to hear you had a great experience from start to finish and that everything went smoothly with the delivery. Thank you for choosing us—we look forward to working with you again!
All went smoothly 👍
9 January 2026
Unprompted review
Reply from SGT Auto Transport
We’re glad everything went smoothly. Thank you for your feedback!
Right on time pick up and delivery.
Right on time pick up and delivery.
12 January 2026
Unprompted review
Reply from SGT Auto Transport
We’re happy to hear the pickup and delivery were right on time. Thank you for sharing your experience!
I trusted their promise of a guaranteed…
I trusted their promise of a guaranteed two-day pick-up window, was willing to pay $300 for the privilege, because I have a family and needed the car. I booked a flight for our move the day after their window, because, we are moving. No carrier assigned for days. I spent hours with their customer support begging them to do something, always got the run-around, all kinds of excuses. Never got a carrier. Totally unreliable company, can’t trust what they say.
8 January 2026
Unprompted review
Reply from SGT Auto Transport
Dear Kenneth,
Thank you for taking the time to share your experience. We understand how critical reliable timing is when planning a family move, especially when travel arrangements are involved. Our guaranteed pickup option is intended to prioritize scheduling; however, as noted in our agreement, there are rare instances where carrier availability or market conditions can affect the original window. In those cases, our team works proactively to secure the next available carrier opportunity as quickly as possible.
We appreciate your patience and feedback, as it helps us continue improving both communication and coordination. Our goal is always to provide dependable service and transparency throughout the transport process, and we value every customer who places their trust in us.
Great company for car shipping!
They are everything the say they are. Very professional, easy access communicaton, no hidden fees. Everything went smoothly as promised and on time. I highly recommend this company. I will definitely use them again. Thank you SGT!
16 December 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your recommendation! We’re thrilled to hear that you had a positive experience with our service. We look forward to serving you again in the future.
Communication and customer service…
Communication and customer service exceeded expectations. I was nervouse using a company. This was highly rated. The driver was so nice and got our car delivered on time. Pick up also on time. Wuld use them agaun from experience.
22 December 2025
Unprompted review
Reply from SGT Auto Transport
We’re thrilled to hear this! Thank you for sharing your experience. We’re glad our communication and service exceeded your expectations, and that your vehicle was picked up and delivered on time. We look forward to assisting you again in the future!
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