The absolute best, the lady who demonstrated what is now my new overlocker was not just knowledgeable but kind and friendly. I ordered my overlocker and it was delivered the next day, because of the w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Steve goes above and beyond. The threader on my Janome 720 pro hadn't worked for years. Twice, with another service they tried to fix it as they said it would be expensive to replace. Steve replaced t... See more
Made ever so welcome when I went to view a machine before purchasing, had an issue with it just under a year later, popped along and was rectified so quickly (within the hour) to also be reassured th... See more
Company replied
The service I've received from Sewing Machine World is simply, stunningly, excellent and words cannot express just how highly I recommend them. I took in a machine which I genuinely expected to be... See more
Company replied
Company details
Written by the company
We are Sewing Machine World, based in King’s Lynn, Norfolk, offering many services from our Bricks and Mortar shop. We are dealers and approved warranty agents for all major sewing machine brands; Bernina, Brother, Janome, Pfaff, Husqvarna, Juki and Babylock and also sell refurbished used machines. As well as carrying out servicing and repairs in our workshop, we are the only official warranty agent for Babylock in the UK. We sell online at www.sewingmachineworld.co.uk and offer Free Delivery on all machines, with our unique return to base warranty terms. Our friendly team have the knowledge to help you find the perfect machine, or with trouble shooting should problems occur. We also offer one to one tuition on all new machines purchased in store. We have engineers on site and experienced product specialists on hand to guide you from the first enquiry, through to a hassle free after service.
Contact info
7 Laen Court, Horsley's Fields, PE30 5DD, King's Lynn, United Kingdom
- 01553773362
- info@sewingmachineworld.co.uk
- sewingmachineworld.co.uk
4.9
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Rita and Steve gave me the very best customer service. I feel like they treated me as a person and didn't use a script, which is certainly refreshing :-) Got my machine quickly. Thank you. I'll definitely buy from this company again when I need accessories etc.
10 September 2024
Reply from Sewing Machine World
We are so pleased to know you had such a good experience. Thank you for leaving us a review. We hope to see you again soon!
Reply from Sewing Machine World
Thank you so much for your 5-star review! We're glad we could assist with your order. If you ever need anything else, feel free to reach out.
Good service after initial delay
The sewing machine is exactly as described and arrived well-packaged and in perfect condition. I was disappointed that it hadn't arrived a week after ordering, but this was promptly chased by Sewing Machine World once I enquired about progress. The delay was with despatch from the manufacturer but, once chased, it arrived the next day. Sewing Machine World sent me some spare bobbins by way of apology, and I was happy with the way they handled the delay and kept me informed.
1 August 2024
Purchase Babylock Acclaim
Visited Sewing Machine World to discuss the purchase of Babylock Acclaim ,Sasha was very helpful demonstrating the machine and then letting me play.ipIt was delivered well packaged and on time. I would not hesitate in recommending this company they are friendly and knowledgeable could not have done more to help and I will definitely use them again. Far better than using Amazon
2 August 2024
Unprompted review
Reply from Sewing Machine World
Thank you for leaving this lovely review! I hope you enjoy using your new Baby lock Acclaim. If you ever need any help with it just get in touch. I am more than happy to help. Best regards, Sasha
Great service have had all my machines…
Great service have had all my machines from company
Very friendly and helpful as always
Thanks
20 July 2024
Speedy delivery well packaged
9 July 2024
Reply from Sewing Machine World
Thank you for taking the time to leave us a review!
Excellent service great communication…
Excellent service great communication my pre owned machine is amazing like new
Thank you I will definitely order again
9 May 2024
Wonderful service
Wonderful service, thank you! I'm delighted with my new Janome sewing machine and also pleased to have had my Singer hand crank machine serviced. The communication from staff at Sewing Machine World has been helpful, friendly and efficient. I couldn't ask for more. Will be back for more accessories!
9 April 2024
Reply from Sewing Machine World
Thank you for leaving us this lovely review. We hope you enjoy using your new Janome sewing machine!
Superb Team
I have been buying from Steve and his wonderful staff for a long time. Nothing is too much trouble and I always get a happy greeting every time I visit. Stephen, Rita, Harvey and Sasha I will never order anything from any other company. Thank you. Marilyn Hawkins
21 March 2024
Would buy again
Item sent out & delivered quickly. Competitive price when compared to other online retailers
15 March 2024
Very helpful with my purchase guiding…
Very helpful with my purchase guiding me to the right one for me. Patient and very pleasant. I am very pleased with my purchase. Brenda houlihan
5 March 2024
Excellent service
Excellent service, prompt delivery and great to know that I can get in touch easily with them if I have a problem
28 February 2024
Excellent service and an equally…
Excellent service ice and an equally excellent machine. Thank you for being so efficient
29 January 2024
Great place with mega knowledge from staff ……but slow postal delivery
Great to deal with and prompt acknowledgement of my order. Sadly very slow delivery. I thought maybe 2-4 days. Their machines come next day ( yes I had mine from there) but the sewing machine part was over a week b4 delivered and having chased it up on the 7 th day it came the following day ! I could have got one much sooner from elsewhere ( and a bit cheaper ) , but tried to be a faithful customer. Disappointing, hence4*
19 February 2024
Reply from Sewing Machine World
Hi, i'm sorry you feel that way. We always quote 7-10 working days delivery on our website listings for machine parts and I understand that you received your order on the 8th day. Best regards, Sasha
Easy to order and delivered promptly.
Easy to order and delivered promptly.
Would buy again. Thank you.
7 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.