Sewing Machine World  Reviews 104

The service I've received from Sewing Machine World is simply, stunningly, excellent and words cannot express just how highly I recommend them. I took in a machine which I genuinely expected to be declared 'dead on arrival', and it was resurrected, must for the cost of a service!! I'm emotionally attached to this particular machine,
and it means the world to me to have it back in full working order. Not only did they work that miracle, but when I ran into an issue using the machine, it was fixed on the spot. I am blown away by the level of expertise and service on offer.

This would be a 5 star company cross the board

Made ever so welcome when I went to view a machine before purchasing, had an issue with it just under a year later, popped along and was rectified so quickly (within the hour) to also be reassured that it was covered by warranty
Many thanks guys :)

Really great service! The staff are knowledgeable and friendly. Thank you so much for your help

My Brother machine arrived quickly and all as described. I wanted to support a local business rather than Amazon, and because they are registered with Brother as official suppliers and warranty repairers.

I was convinced that my sewing machine needed replacing as it kept breaking the thread
and wouldn't sew properly. I took it in for a service and can't believe the difference it has made, it's like having a new machine, so thanks very much for sorting it out. Viv Dominy

After a problem with my original order they went above and beyond to rectify the issue

Speedy responses to enquiry.
Helpful after service, ie ordered in a manual for me.
Great company to purchase from

Really helpful company. Everything went smoothly and couldn’t do enough. Highly recommended.

Kept updated on order. Arrived before estimated date. Only positive communication. Very happy with service.

The item came at the time they quoted.

I ordered from a company I had never heard of before and was a bit dubious about doing that but I didn't need to worry as they were really good. They kept me informed of the progression of my order and it arrived very quickly with no problems

I purchased a Brother NV 1800Q back in May from Sewing World. I originally was going for the cheaper model as I have only been sewing since January 2025 but so glad i didn't. Its much easier to use with lots of extras that I thought I wouldn't use but I do. Today I went for my 1 hours free lesson on using the machine. The lady who gave me the lesson was called Rita. She was very knowledgeable, helpful and funny. I had 2 main questions to find out and she answered and showed me how to use it. She then took the time to go through everything from start to finish. I didn't realize there was so many other things it can do and i didn't know. I could not wait for the lesson to finish so i could get home to try them out. Highly recommend Rita for her knowledge and Sewing World for their help and expertise.

A very helpful and efficient service.The purchased product was received promptly and well packaged.

Helpful, great service.

I ordered online which was extremely easy to do and delivery was scheduled for within a couple of days.
Unfortunately the parcel did not arrive when scheduled but this was due to the delivery company losing the parcel.
Sewing machine world were very helpful when I rang them and arranged for a new machine to be shipped direct from the manufacturer. I cannot fault the service I received and would definitely recommend this company.

Genuine part arrived promptly

I went there to buy a embroidery machine, I was between 2 machines and the nice man showed me both and explained the difference.

Excellent service. Speedy delivery & competitive price.