Sewing Machines Direct Reviews 

I ordered online and it arrived two days later. Excellent communication from SMD. Product is fabulous and was bought at a highly competitive price.

Dispatch sooner than expected. Delivered at the appointed time.

Great service on time and good price. Lovely machine to use and easy book to help too

Russell and the company are always fantastic. DPD however say that they can’t leave the item but did leave it on the doorstep. My neighbour went to save it. Sewing machine is beautiful.

Happy with my purchase. Thanks

Excellent customer service. Fast delivery

Bought sewing machine online from SMD expecting a brand new machine. This particular model cost over £500. Sewing machine arrived in a box with multiple layers of tape sealing the box which indicated it was not brand new and had been opened before.
The Sewing machine had grubby marks on dials and other places on the machine where it had been used.
SMD only offer a repair service on machines bought from them and do not give refunds. Bitterly disappointed after spending so much on the machine which was an investment into my growing business and a very expensive one for me.

Great price and delivered within a few days without issue. Would definitely use them again.

Very nice people to buy from. The staff are helpful and knowledgeable, and delivery was quick. They were very easy to contact with questions and responded immediately.

My order was dealt with very quickly and delivered in no time at all, very pleased with the service.
The book doesn't really show you how to use the needle threader, I went on Utube where you can see what you are supposed to do a lot easier! I bought the machine as I have macular and was having difficulty threading my old machine, so I will hopefully master the threader!

I rang to ask a question regarding purchase of an additional footer for a machine I wished to order. Russell was able to answer the question just like that and then was able to give me so good information on the machine I was purchasing. The machine arrived the next day. Fabulous service. I'm so please with my machine. It's great value for money. Would thoroughly recommend this company.

Great range of machines. I bought a budget overlocker (Amber S100) in 2024 and more recently upgraded my sewing machine to a DKS100.
Both really good machines, even though I still don't know how to use either of them to their full potential!
But what really stands out with SMD is the customer service. Firstly, Russell helped me with buying the Janome on credit, as the link to apply wasn't working. He made it very quick and seamless.
Then when there was an issue with the buttonhole settings, I had Dave guiding me through some simple checks via WhatsApp (including sending me a couple of videos to show me what to do). When this didn't work he had it collected (for free) to have a look. There was some sort of fault that couldn't easily be repaired and so it was swapped over. All done and back to me within a week.
Again, just really helpful, and resolved the problem with little effort from me.
Very grateful for service like this, which is what makes SMD my favoured & trustworthy choice.

Thank you for an excellent service

Ordering the sewing machine was very straightforward and ir was delivered the next day. Customer service was excellent, will definately look to use/recommend this company to friends and family

Fantastic machine at a great price.
Over the moon, an ex demo machine, not a mark on it, easy to set up and works magnificently.

Contacted this company after searching online as was looking for an overlocker. Service gent was very helpful is describing options/pros/cons and sending me links to look up the model. No pressure selling which was perfect. Price matched one I had seen elsewhere (only a few £ but they didn't have to). Super prompt delivery and great comms. Will definitely come back here to look for any other items for my craft room! This is what good customer service looks like :-)

Genuine product. Competitive price. Great delivery