Settio Property Experience Ltd Reviews 2,232

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff who are often described as helpful and efficient. Many customers appreciate the responsive and clear communication, which contributes to a smooth and stress-free experience. Reviewers consistently praise the team's dedication and attention to detail, noting that they go above and beyond to manage properties and resolve issues promptly, making them highly recommendable. However, some people were dissatisfied with the service, mentioning issues with unaddressed property damage and a lack of follow-up on concerns. These reviewers also reported slow or nonexistent responses to emails and felt that their needs as tenants were ignored, leading to frustrating experiences.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting efficient service, great... See more

Response time

Users describe positive interactions with response times, highlighting the team's excellent communication,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's excellent communication,... See more

User experience

People report positive experiences with user experience, finding the process easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Fleur as our agent helping us find and view properties in Manchester. She was amazing and very easy to keep in contact with and was very helpful in providing us videos of apartments when we cou... See more

Rated 5 out of 5 stars

Thank you to an incredible team — Alessia, Frances, Sam, Danny, Sarah, Josh, Nadine, Oliver, Samina, Holly, Giovanna, and Scarlet. We have been working alongside Settio now for over a year. They... See more

Rated 5 out of 5 stars

I recently just moved in to a new property to rent. Over the past few months I’ve been looking and Max had been great sending me different properties until I found the right one. Then Georgina made th... See more

Rated 5 out of 5 stars

Settio Property have been managing my properties for the last 8 years, to my great satisfaction. The property manager has been Holly Keeney, who has done and continues to do a great job for me. Sh... See more


Company details

  1. Real Estate Agency
  2. Investment Service
  3. Property Investment
  4. Property Management Company
  5. Real Estate Rental Agency

Written by the company

At Settio it's our mission to make transacting in property an enjoyable experience for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I received a very professional…

I received a very professional inspection report on property from Samina Rahman, It was well prepared and I could monitor all the necessary items. Thank you for this work.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Letting Property

Overall, as both a landlord and tenant with Settio, I’ve found their service to be efficient and responsive.
Special thanks to Robin for always being quick to respond and resolve any issues.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

It’s definitely lucky to meet Settio…

It’s definitely lucky to meet Settio and their lettings specialist Sophia! I can’t imagine any other agent or person can handling my offer so efficiently and smoothly! Truly impressive service!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

From the outset, my experience with Settio was seamless and efficient. Their reliable and proactive team provided exceptional support throughout the entire process. Before final completion, Settio’s team took care of every detail, including, but not limited to, ordering furniture. Following completion, they quickly secured a tenant, installed furniture, arranged professional photography, and handled all other relevant matters.
I strongly recommend Settio to any landlord seeking a very professional and efficient service.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Seamless experience with Settio from start to finish

I had a really smooth and positive experience working with Settio from start to finish. The team was responsive, organised and proactive throughout the whole letting process.

They not only secured tenants quickly but also helped arrange the furnishing, photography and marketing of the property, which made a big difference for me as a landlord looking for a reliable, hands-off service.

Communication was clear and consistent and I was kept in the loop at every stage from marketing through to move-in. Everything felt straightforward and well managed without me needing to chase or stay overly involved.

The handover into property management was also seamless with a dedicated point of contact introduced early on. The whole process makes you feel like everything is well taken care of.

Overall, a reliable and professional team. I definitely recommend Settio.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

First time using Settio - Not impressed

First time using Settio and I must say so far it’s been disappointing.

I picked up keys to my new apartment with Settio last Friday. When I got the apartment with the staff member to be “welcomed”, I was advised the property had been professionally cleaned. This was clearly not the case, the living room carpet was dirty, skirting boards and window sills were marked, the living room carpet was rising on the edges, and the walls were dirty and had marks over them. Both bedroom carpets have stains on them, the bathroom floor was dusty, and the walls in the hallway also have marks - I would of expected a thorough clean throughout the apartment and scratches / marks on the wall to of been covered by paint before “welcoming” a new resident.

I was advised that day that that my property manager would be in touch along with an apartment inventory list being sent. I had received nothing up until today so chased up why this was the case, and found out they had emailed the incorrect email address, even though when contacting me to pay my deposit and move in monies they then had the correct email. When I contacted them to enquire what was happening, rather than the staff member being apologetic, they just made excuses and blamed it on multiple systems being used their end, with no apology given for the mix up from them.

I am tied into an 18 month tenancy with this letting agent so I really hope things pick up, but so far, I am really not impressed.

27 March 2026
Unprompted review
Settio Property Experience Ltd logo

Reply from Settio Property Experience Ltd

Hi Andy, thank you for your feedback.

We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’ll be responding to you directly to discuss this further, we are hopeful we can address the points raised with you and come to a resolution.

Thank you.

Rated 5 out of 5 stars

Holly at Settio has recently been…

Holly at Settio has recently been allocated as our property manager and even in the short amount of time we have been in our tenancy, she has gone above and beyond for us and answered our queries in a great timeframe.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Giovanna Saunders - Manchester

Giovanna Saunders has been very professional and provided me timely updates regarding off-boarding of my previous tenant and on-boarding my new tenants. The experience has been seamless. Thanks!
​​​​

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Liam at Settio

Amazing experience with Settio, particularly Liam, who has been assisting us with our apartment search over the past few weeks.
We’ve dealt with a number of agents, but none have been as thorough, knowledgeable, and genuinely consultative as Liam. From the outset, he really took the time to listen and understand our requirements, recommending properties that truly aligned with what we were looking for.
His knowledge of Manchester city centre buildings is exceptional, and he has a real talent for matching lifestyle and budget to the right place. He wasn’t just responding to messages or organising viewings—he acted more like a trusted advisor throughout the process.
What really stood out was his enthusiasm, patience, and professionalism. Even in a market where demand is high and agents are often primarily representing landlords, Liam clearly takes pride in looking after everyone involved. It’s obvious he builds strong relationships with both tenants and landlords, and I’ve no doubt this results in plenty of repeat business and happy clients all round.

If I’m ever looking for a lettings agent in Manchester again—whether as a tenant or a landlord—I’ll be going straight to Settio.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m very pleased with the services…

I’m very pleased with the services provided by Settio. As a non-resident landlord, I was assigned an excellent property manager, Holy. She is professional, responsive, and reliable—efficiently handling tenant matters, maintenance, and inspections. Holy’s clear communication and proactive approach make it easy to manage my investment from distance. Highly recommended.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional support and clarity from Holly Keeney

I was assisted by Holly Keeney from the Manchester office and was thoroughly happy with her professionalism and clarity. Holly ensured that all steps regarding the tenancy were clear and provided assurance along the way. The process was smooth too which was even better. I would highly recommend using Settio and specifically working with Holly!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Joshua has been an excellent help

Joshua has been an excellent help, going over and above expectations to assist with my rental unit. He is responsive and his support is to the point.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great help from Alessia - THANK YOU

would like to commend Alessia for her support in sorting out the financial matters and responding to the queries raised by the accountant for the income tax filing. She was very clear in her explanations, responsive, and ensured that all the issues were properly clarified. Her support greatly helped to resolve the matter smoothly and efficiently.

11 March 2026
Unprompted review

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