Serve Reviews 46

The serve debit card i purchased recently. Is no good. When i wanted my money back on it. They told me i couldn't cash out at an ATM. Their horrible. Their online system doesn't work. At all. And then they penalize you for going on line. Never again i won't buy this catd

By far the worst place to put your money. I called to dispute a transaction that was still pending. I informed them that I did not authorize that purchase that was done by some online company that I never even heard of. Yet you all allowed the transaction to go through for whoever that was to steal my money when you all had the ability to stop the transaction when I notified you but you didn't and I will never get my money back because I believe the people that answer the phone when you call about things like that are the very ones that are stealing the money to begin with. I believe it's something that you all do to everyone and you keep their money 90 days let it dry interest and in some cases people get their money back but I've not got mine back. It's way for you out of steal from people like charging a dollar every time they use their card is not stealing enough you all have to actually go in there and steal more money from people brick and mortar Banks don't do that they would have stopped the transaction immediately you people suck you're horrible worst possible Bank anyone could ever use. Nothing but a bunch of lying thieves.

After a month and a half of $1300 being stuck in their transfer section, they don’t have the technical ability to reverse it or to push it through. It’s just stuck in their system. It’s been escalated. Do not ever get this card especially if it’s for taxes. If you guys use Jackson Hewlett do not get the Serve card after a month and a half. I’ve pretty much realize that they steal your money even though the money shows up every time I call I cannot access it and they keep telling me oh we’re gonna do something about it. We’ve already escalated it don’t do it.

Everything is awesome

If I could give negative stars I would. Ive been battling for 3 weeks to get my account unlocked, with no resolution. Agents just keep reading their script and nothing is done. I have no access to my money and can't get any answers.

Don't do it!!! Ruuun

It was the worst customer service in my life. Very unprofessional, not helpful. I’m not able to even touch the money in the account. No one should ever trust or use this brand!

Just got off the phone and I am going to the cfpb. Then I’m going to make a post and get together as many people together as possible for a class action and use ai to copy/send to cc of about 100 lawyers to see who responds. By the way to access the secret customer support was to call the Mastercard number and hit already a customer and type the social/card number wrongly over and over again. Then some how that got me to report a stolen card. And if you hit 1 it gets you to their top secret customer support team. Then you have to tell them it’s not stolen and you can’t get your money out. Anyways. I may be poor but I also have free time and I’m going to do as much as I can. Hopefully the man in charge of serve goes to jail. They’ll find him.

This card sucks. Do not use if planning to spend money online also cannot get ur money back some annoying girl on the phone would not send u to the supervisor and speaks so fast u might as well try to say poopledoodlegoodle 20 times and still won't be able to compare to the lady I'll NEVER. use again

I’d give the Serve debit cards a zero if I could. Be very aware of when you purchase this visa debit card. There is a fee each time you add money to the card. Not just the first purchase, EACH TIME you put money on the card. They charge you a $1.00 each time you make a purchase. They will only close the account if you have a zero balance - do not purchase.

I bought this card at Family Dollar and read the packaging which said that I had to register an account. Okay, sure. Only then to find out I didn't qualify and that I couldn't use the card at a hotel. They said they can't refund me by check and costumer service was terrible. They said they “could not get a supervisor” on the line. This whole thing is a scam. Just know, everyone who was scammed with this card and file a lawsuit, small claims. Do it so we can bring this company down. Never, EVER in your life buy a card like this.

Same I would rate this company a negative 10 if I could my deposit was sent on the 28th it is now the 30th and they keep saying one more day and after will ghost after trying to reach them for hours I just want my money! Never use jackson Hewitt

I only gave this one star because it would not allow me to give them zero this card sucks, their customer service suck and no one knows what tf they are talking about. If you got scammed into one of these like me by Jackson Hewitt ; I’m sorry

The card is not guaranteed prompt service it takes 3 days to process your cash deposit . I would not recommend

The company can not improve because they are unwilling and lack the capacity to do so. All they do, is defraud customers of their monies by collecting charges from an account that is not even activated nor registered. They have the worst service delivery and the worst customer service you can think of. I would had rated them 0 if it was possible.

Would put 0 as well as others. This place is a scam. I’ve tried to close my account after I realized they keep charging over $3 a month for fees. They claim to have an option to close the account and transfer to your bank account or request a check. Option never worked. I called them today to close it and they told me those options aren’t available but could never give me a reason why even though I kept asking. They said I should just spend it but every time I’ve tried, the full amount never goes through. I believe they do this so they can keep charging you. She then told me I could transfer to Walmart for pick up and claimed there was no fee. There is actually a $3.49 fee for that but she kept insisting there wasn’t. The transaction would not work until o subtracted that $3.49 from my total available. This place should not be allowed to operate with how dishonest they are. Let’s see now if I actually get my money from Walmart.

They have 0.Worst, Worst Worst. I bought gas, of $25, I had $100, all the rest was put to hold just because I used the card at the gas station. Called the customer service, she's telling me, it's for security purposes. The money will be refunded in 3 to 8 business days. Will never, ever buy or recommend them. They're scamming people.

If I could give 0 stars I would. This card won't let me take out more then $40 at a time. Then they charge you $5 each time. This card sucks avoid at all cost!!

I would like to detract my review .THE card seems to work ok.
They could make representatives more available, it very difficult reaching anyone

I am absolutely bewildered that somehow a completely fraudulent criminal (serve) convinced Dollar General to put their cards up for sale in their store. I'm trying to transfer it out via Walmart pickup & if I'm not successful in doing so... I will personally spend 100x of what I lost on a monsterous lawyer.