I was looking into buying 3 small bottles of un scented wash through amazon prime account, tge soap was cheap enough but at the checkout i noticed a hefty 5.00 delivery charge which was way too much b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I was looking into buying 3 small bottles of un scented wash through amazon prime account, tge soap was cheap enough but at the checkout i noticed a hefty 5.00 delivery charge which was way too much b... See more
Company replied
As a health care worker, I’ve been using sanitizing personal hygienic products quite a lot during my work and also at home. Alcohol gels are great but with my sensitive skin, I wasn’t able to use th... See more
My order arrived timely and in perfect condition. As for some time now, I find Serenity's products are excellent! Over the years, I've ordered a few different items, but mostly the foam handsanitizers... See more
Both the products and the service offered by the company are outstanding. The jasmine hand sanitiser is used by my whole family. It is superb. The courier damaged my last order and Andrew stepped up... See more
We are a customer service oriented company supplying ethical hygiene supplies, innovative cleaning products and other useful products to make life a bit easier while doing our bit for the planet!
Serenity Warehouse. William Street , Northam , SO14 5QH, Southampton, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been using Serenity products for many years and would go nowhere else for my sanitising and cleaning products. During Covid I missed the scented hand sanitiser, so was extremely thrilled to see the Rhubarb and Custard scented sanitiser. Excellent product and great company.
Brilliant foaming hand sanitiser range. I've been using Serenity's hand sanitisers for years at home, in the car, in hospital, care homes, and camping and it's never let me down. I've bought a few large 5L bottles (better economy) and top up my smaller bottles I have dotted around the place 👍 (Our well worn 500ml pump bottle lives in our kitchen, but gets packed with us when we're away on holiday camping too. It's travelled many-a-mile over the years!)
The past two years during Covid Pandemic, I've always kept a small bottle on my house and car keys so I've always got clean hands wherever I go. I never use provided sanitisers at shop entrances etc, which all vary in gel/ alcohol consistencies or they've run out completely. With my little bottle, I know I always have sanitiser on me and it doesn't dry out my hands, and consistently cleans them countless times a day.
Just purchased their Rhubarb & Custard scented sanitiser and it's fabulous! Bought a 500ml bottle and a few smaller 100mls for in the car and at my computer desk. Super stuff!
My order arrived the very next day via UPS. Impressive it travelled from the south of England to NE Scotland overnight 👍
I've seen reviews elsewhere where people claim they received 'water' instead of hand sanitiser?! Lol what?! If people actually *read* the description of their product, the alcohol-free, liquid based sanitiser is to be used in a foam pump dispenser. I know - this is the stuff I've been using for years!
For people to make false allegations, simply because they have failed to read the product description properly, is wholly unfair and damaging to Serenity Hygiene in my opinion. You can't fix stupid, unfortunately.
Happy, long time customer. I swear Serenity foam sanitiser has kept me safe from Covid the past 18 months or so...!
Well done, team. X
Brilliant company and products. I use their surface spray and hand sanitisers every day. Swift delivery too which is always a bonus!
The products from Serenity Hygiene were recommended to us before the pandemic for when we were cruising. It was a 'no brainer' to turn to them when the pandemic struck and we have had the utmost confidence in their hand foams, surface wipes and surface cleaner since.
We use their products both at work and at home and have recommended them to many friends and work colleagues.
The service we have received from them when ordering has been second to none.
Thank you Serenity for keeping us safe and well protected.
As a health care worker, I’ve been using sanitizing personal hygienic products quite a lot during my work and also at home. Alcohol gels are great but with my sensitive skin, I wasn’t able to use them as much.
For people with skin like mine, high volume of hand washing leads to skin cracks and impossibility of using alcohol based products.
Alcohol free foam sanitizer doesn’t smell of anything, which is also a positive factor for me, when in use a lot.
I ordered serenity hygiene surface wipes, and they are excellent. They kill bacteria and viruses which is ideal for COVID. What I really like is they are alcohol free, excellent product.
The products I ordered are excellent, just what I was looking for, and at a very reasonable price. The ordering process was quick and easy, delivery was very prompt, and they even gave us a free gift which was totally unexpected! All in all my experience was extremely positive and I would not hesitate to recommend Serenity Hygiene.
Package arrived the day after I ordered it. Been using the wipes for over a week now and my hands, which are prone to eczema, have been fine. Pleased with the delivery and the product so far. Didn't give it five stars because the postage was a bit steep at £10.
I have now ordered 3 items from Serenity Hygiene. They have all been competitively priced, there is good documentation covering the chemical constituency of the products and, most impressively, they arrive in double-quick time.
I am most satisfied with the service and speed at which my hand gel and hand wash was delivered. The products are good on my skin and I bought them because they claim to be antiviral and antibacterial
One concern - I am no scientist, but I understood that to be effective against Covid 19 these products should contain at least 60% alcohol. The ingredients don't mention alcohol or ethanol or isopropanol and so I am not sure of the efficacy of these products. I would like more information.
Thank you.

Reply from Serenity Chemicals Limited

Reply from Serenity Chemicals Limited
Very quick delivery and the hand sanitiser was excellent - didn’t dry my hands out despite using it frequently
Great care from advisers even before buying. Quick delivery of lovely product.
Always packaged well and delivered super quick.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.