Serenity Chemicals Limited Reviews 182

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I was looking into buying 3 small bottles of un scented wash through amazon prime account, tge soap was cheap enough but at the checkout i noticed a hefty 5.00 delivery charge which was way too much b... See more

Company replied

Rated 5 out of 5 stars

As a health care worker, I’ve been using sanitizing personal hygienic products quite a lot during my work and also at home. Alcohol gels are great but with my sensitive skin, I wasn’t able to use th... See more

Rated 5 out of 5 stars

My order arrived timely and in perfect condition. As for some time now, I find Serenity's products are excellent! Over the years, I've ordered a few different items, but mostly the foam handsanitizers... See more

Rated 5 out of 5 stars

Both the products and the service offered by the company are outstanding. The jasmine hand sanitiser is used by my whole family. It is superb. The courier damaged my last order and Andrew stepped up... See more

Company details

  1. Chemical Manufacturer
  2. Hygiene Articles Wholesaler

Written by the company

We are a customer service oriented company supplying ethical hygiene supplies, innovative cleaning products and other useful products to make life a bit easier while doing our bit for the planet!


Contact info

4.2

Great

TrustScore 4 out of 5

182 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

GREAT PRODUCTS

Serenity Hygiene is well ahead of the pack when it comes to products that are specifically anti-COVID. Currently, we are enjoying the various fragrances of their new range of sanitizers.
Product excellence, customer service and timely deliveries deserve the 5 stars that Serenity Hygiene deserves.

20 September 2023
Rated 5 out of 5 stars

Would highly recommend ...

Good quality products, easy to order and a quick delivery time. Fantastic customer service too from Andrew.
We will definitely continue to order from Serenity Hygiene and I would highly recommend them.

16 May 2023
Rated 1 out of 5 stars

I wanted to try the un scented against the eco hydra

I was looking into buying 3 small bottles of un scented wash through amazon prime account, tge soap was cheap enough but at the checkout i noticed a hefty 5.00 delivery charge which was way too much by serenity. If they want more coustomers then offer itbon prime delivery

5 December 2022
Unprompted review
Serenity Chemicals Limited logo

Reply from Serenity Chemicals Limited

Hello Peter. we offer free shipping from our website above £50 . Your purchase was from Amazon who charge a set amount for delivery for non Prime purchases. Please understand that just because an Amazon Prime customer gets free delivery someone has to pay for that and it is invariably NOT Amazon! We can charge more for the soap and give free delivery or be up front and honest but not both. I'm sorry you were unhappy with your experience using Amazon but it does seem you should be reviewing them and not us. Imagine giving Heinz a bad review because you were unhappy with the delivery charge for the baked beans you bought from Tesco!

Rated 5 out of 5 stars

Highly recommended

I have purchased from this company for quite a while long before the word covid and have always had the best treatment. The products are brilliant and rhubarb and custard and white lotus are our favourites. Even our grandchildren love using them!

2 December 2022
Rated 5 out of 5 stars

Excellent customer service

Delivery was slightly delayed due to a problem with the courier and not Serenity Hygiene. As soon as I contacted Serenity to tell them of the delay, they sorted the matter out promptly. Excellent customer service.

7 September 2022
Rated 5 out of 5 stars

I love this company

I love this company, they don't only make great products but they are ethical which is important to me. I've used their hand sanitiser for many years and it is one of the best I have used for sensitive skins and low smell and it dries out completely which is great. The recent Rubarb & Custard release - as well as smelling amazing, has caused a great lot of smiles in the clinic which is always a bonus!

19 February 2022
Rated 5 out of 5 stars

Great service!

Placed an order in the evening after covid and noro hit our household! Order was processed the next day and arrived promptly the day after. Received email updates too. Great service!

15 February 2022
Rated 5 out of 5 stars

Top class company.

An extremely nice company. I completely failed to be in each time the courier tried to deliver, and my purchase of some most excellent, by the way, degreaser, got returned; the company took their time and money to re-send it to me for free - incredibly kind, generous, and unheard of in this day and age. Superb products as well - the hand sanitisers are going down a treat. A total pleasure to have spoken with the company (and I talked to the gentleman who came up / helped come up with the recipe for the hand sanitisers as well!|). I highly recommend this company - nothing is too much trouble for them and you speak to humans and the products are superb and they deliver. Top class.

25 January 2022
Rated 5 out of 5 stars

Brilliant products from Serenity!

Hello...I'm a Tattoo Artist, and I've been using Serenity Hygiene for quite some years now. I stumbled across their products many years ago when I was looking for an alternative to my usual cleaning products, and I thought they sounded perfect for my needs in the Tattoo Studio...and you know what.. I've never looked back. Their products were far superior to what I had been buying from the tattoo suppliers.. and at a more reasonable price too! They have updated their products recently and now they are antiviral as well as antibacterial... the science behind these products is amazing, you should definitely read their product information.. they really do help to keep you safe...and in my line of work that is paramount. I would highly recommend them... even my environmental health officer was amazed and impressed when she read the literature I gave her regarding Serenitys products as she had never heard of them. Like I said to her.. if they are good enough to be used in hospitals then they are more than good enough to use in a Tattoo studio. I have never failed to be impressed by Serenity Hygiene... not only are their products brilliant but so is everyone there.. always super helpful and friendly if you need to contact them... I really can't fault the products or the company... definitely 5 stars from me! Recommend 100%

PS... I especially like the hand sanitizer gel.. because its more effective than the alcohol based hand sanitisers and so much kinder to your hands.. and because I am constantly washing and sanitising my hands as well as wearing gloves most of the day my hands can become very sore, so the last thing I want is to dowse my hands in a product that contains alcohol. So if you're in a similar job role or just suffer with dry or sore hands then this product is definitely worth trying...it really is the best in my opinion.

19 January 2022
Rated 5 out of 5 stars

Christmas cheer

Update-
Even though the order left the warehouse before my pocket size rhubarb and custard hand sanitiser made it to the big order. It arrived the day after the holiday weekend. Amazing service. I have used serenity products for 5 years now. However only order very infrequently because of how long the products pay when used with their own dispensers

Had to call to verify which products I needed. Superb advice and now using much less to achieve the same results. Excellent advice, although the Rhubarb and custard hand sanitiser that was going to be included didn’t make it in the end. Next day delivery at Christmas time is pretty impressive too

24 December 2021
Serenity Chemicals Limited logo

Reply from Serenity Chemicals Limited

Hi Anne, I’m sorry you didn’t get your Rhubarb and Custard! I’ll get one out to you when we re open after Christmas!

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