They have no subscription but they keep sending and charging me . Cancelled subscription anyway still keep sending and charging me
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Purchased face serum, received confirmation for entirely different product. Called. "Sr. Specialist" had no clue what the product was for as it was not on the website. Attempted to order correct pro... See more
First ingredient Sugar. Second ingredient Dextrose. Your ad was for a months supply, but the recommended dosage is 2 PCs which equals 15 days. 7 grams of sugar!!! I have a hard time believing Dr Oz... See more
I've been using Radiant for about three years now, and I notice a BIG difference. My skin looks so healthy and youthful--I constantly get comments on my appearance. I've also noticed a difference wi... See more
Company replied
Company details
Written by the company
SeraLabs is a trusted leader in wellness and beauty, offering products with cutting-edge technology, superior ingredients, and science-backed, proprietary formulations.
Contact info
Canal Street 41, 04240, Lewiston, United States
- info@theseralabs.com
- seralabshealth.com
2.4
Poor
172 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I found SeraLabs over a year ago and…
I found SeraLabs over a year ago and continue to order from you!
1 April 2021
Great product and great service
Great product and great service! Love the Melatonin strips!
31 March 2021
I've tried the sleep strips several…
I've tried the sleep strips several times and just love them! My husband uses them as well. They are easy to take and go to work fast. I get a good night sleep and I wake up feeling refreshed. I would highly recommend them!!
30 March 2021
These are way too expensive
These are way too expensive. I bought the same pack in Wegman's for half the price.
29 March 2021
I found the shopping and checkout…
I found the shopping and checkout experience easy. The only thing is I wish I would have gotten an estimated delivery date.
25 March 2021
The service for this product is AWFUl!
The service for this product is horrible. I have been overcharged and then I was treated as if I was trying to scam you guys. All I wanted to do was get it reversed you said it’s already been sent out there’s nothing you could do. I have a receipt that shows one price you guys charge me a different one. It’s awful I’m never ordering from you again.
23 March 2021
Reply from Sera Labs
Hi Karen- We apologize for the confusion, however, we don't allow for stacking of coupons on our website and you tried to use three coupons. The backend will only support a single coupon. A glitch on the website allowed the entry of the three coupons, but the backend only accepted one. The glitch on our website has since been fixed. Thank you.
Effective Product
A recent follower of the eye cream product and am seeing an improvement.
21 March 2021
Sera labs cream have seem to be one of…bring back the old cream
Sera labs cream have seem to be one of the better creams for my knee pain. However there was a cream that was discontinued which I really liked with heat aspect that I hope you bring back
21 March 2021
I haven't gotten my order in yet to see…
I haven't gotten my order in yet to see how well they work...
20 March 2021
I can’t wait to try this product
I can’t wait to try this product. If it works I’ll be adding it to my monthly subscription from you. Check out was fast, safe and easy. Thank you
20 March 2021
Very easy to use.
15 March 2021
I just checked out for $105 and you’re…
I just checked out for $105 and you’re billing me $160… I will be launching a complaint with my credit card company and having this whole transaction notified
14 March 2021
Reply from Sera Labs
Hi Daniel - Please send back your entire order and we'll be happy to refund you.
FLAVORS
WITH THE LAST FEW BAGS I HAVE NOTICED THAT YOU ARE NOT PUTTING AS MANY YELLOW IN THE BAG. I DIDN'T LIKE THEM.I AM ALWAYS HAPPY WHEN I GET AN ORDER FROM YOU IN.THE GUMMIES HELP TO SETTLE MY STOMACH. THEY ALSO HELP TO EASE HEADACHES. I KNOW YOU HAVE NO CONTROL OVER WHAT COLORS GO IN THE BAG BUT I THINK THE RED TASTE THE BEST LOL!
11 March 2021
Shipping on time re-product
7 March 2021
Great product!!
I love this product it is been a very big help for me with my anxiety because I do not like taking pharmaceutical medications this stuff has been great for me!!
2 March 2021
I don't understand your marketing…
I don't understand your marketing practices. I purchased some foot cream and then got a message that I 'hadn't finished checking out.' When I went to investigate all I got was an ad campaign from the manufacturer. That is a terrible way to generate more sales--very misleading. The first email made me think that I had done something wrong while checking out. I encourage your business to reconsider how to generate more sales. As it is, you have probably lost someone who could be a good customer.
1 March 2021
Reply from Sera Labs
Hi there,
We apologize for the confusion - it looks like we had an error with our email automation and several customers had the same problem. Would you mind sending us a message with your order number so that we can investigate what happened? You can send directly to jon@theseralabs.com
Thanks for your feedback.
The website is easy to navigate
The website is easy to navigate, and the process is straightforward.
28 February 2021
I have been using your CBD Oil for at…
I have been using your CBD Oil for at least 3 years but I always sign in as a new customer. It's always easy to place my order, and checkout is a breeze.
27 February 2021
A little long on taking information and…
A little long on taking information and processing! Hopefully that won’t bode ill for me getting the product delivered to my home!
1 February 2021
The lip balm is extremely hydrating and…
The lip balm is extremely hydrating and silky. I also love that it is fragrance free and has no flavor added. Love it!
30 January 2021
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